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Lotus No Attachment,but Is On Blackberry


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#1 Hunter_Thompson

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Posted 11 September 2007 - 06:49 PM

A user is having problems with email - when an email with an attachment is sent to her Lotus Inbox and BlackBerry, the BB unit has the attachment on the email but the Lotus email client inbox does not.

Any advice greatly appreciated.

Hunter

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#2 Hunter_Thompson

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Posted 12 September 2007 - 02:08 AM

*** U P D A T E ***

Here is what I asked the user to gain more info:
__________________________________­ __________________________
Hey,

I have been speaking with some Lotus Notes experts and they need more info:

What is the origin of the mail? In other words, what type of program sent the mail?

Does the size of the email (in bytes, as shown in the Inbox view) make it appear that it could have an attachment?

If the another user opens her mail from a different PC, does the attachment show?

Finally, what version of Lotus is running on the PC in question?

Thanks for your help. If you would like the user to contact me with this information directly just get them to bounce me an email.

Thanks for all your help, have a great evening!
__________________________________­ _____________________________

So here is the reply from the user, classic end-user stuff:
Hey Hunter -

It seems to be OK now. It was just that one day when the user wasn't receiving attachments. She's not had a repeat performance since then thankfully.

Thanks for following this up. I'll be sure to let you know if it happens again.

Cheers

#3 acklan

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Posted 12 September 2007 - 02:45 PM

If the problem reoccurs check with the ISP. Sometimes in an effort to filter out malware and spam the set the filters too sensitive. I had this happen with Cox Cable back in '05.
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