Posted 12 September 2007 - 02:08 AM
*** U P D A T E ***
Here is what I asked the user to gain more info:
I have been speaking with some Lotus Notes experts and they need more info:
What is the origin of the mail? In other words, what type of program sent the mail?
Does the size of the email (in bytes, as shown in the Inbox view) make it appear that it could have an attachment?
If the another user opens her mail from a different PC, does the attachment show?
Finally, what version of Lotus is running on the PC in question?
Thanks for your help. If you would like the user to contact me with this information directly just get them to bounce me an email.
Thanks for all your help, have a great evening!
So here is the reply from the user, classic end-user stuff:
Hey Hunter -
It seems to be OK now. It was just that one day when the user wasn't receiving attachments. She's not had a repeat performance since then thankfully.
Thanks for following this up. I'll be sure to let you know if it happens again.