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Windows 98 start-up error


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#1 gaelic123

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Posted 07 July 2004 - 10:12 AM

I properly shutdown my computer at the end of the day without any problem. I also turned off the printer/scanner/fax. When I start the computer up again the next morning I get the following message:

"The volume that was removed had open files on it. Next time please check first to see if the volume can really be removed.

Press any key to continue."

When I press a key I get the following:

"The file system mounted on the volume had data that needed to be flushed. Some data on the volume was lost. Next time please check first to see of the volume can really be removed.

Press any key to continue."

When I press a key I get the following:

"A fatal exception OE has occurred at 0187:BFF9DFFF. The current application will be terminated."

When I press any key I get the Control-Alt-Dele message to restart my computer.

I try the Control-Alt-Dele, but my computer freezes at this point and I have to use the power button to shut down, which then scans on restart for not shutting down properly.

When it gets done with the scan, it restarts correctly.

This started happening the same week that I installed a new HP 7130xi All-In-One printer/scanner/fax. I had also installed a "Learn to speak Spanish "program.

I thought it might have been the Spanish program, so I have since uninstalled it, but I continue to have the same start-up problem.

Can anyone help me with this?

Thanks in advance,

Mary

Edited by gaelic123, 07 July 2004 - 10:22 AM.

Dell XPS 933Mhz processor, 256 RAM, Windows98se, Linksys Cable/DSL Router,
Norton Internet Security Anti-Virus & Firewall, Adaware, Spybot Search & Destroy, Spywareblaster, Spyware Guard

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#2 Taff

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Posted 07 July 2004 - 11:47 AM

It sounds as if data is being left in the printer buffer, and is being saved to the hard drive.
Try checking that no jobs are pending before closing down.
It may be worth asking HP if they have come across this problem before.

Taff......

#3 Grinler

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Posted 07 July 2004 - 12:24 PM

What operating system are you on?

Any idea if you have a Promise Ultra 100/66 Hard Disk Controller. in your machine?

#4 gaelic123

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Posted 07 July 2004 - 03:32 PM

Taff,
There were no print jobs pending. Unfortunately, I haven't had much luck on product support from HP.


Grinler,

I'm using Windows98se. See my signature below for other system info.

I ran Belarc Advisor and copied the portion of controllers and printers below:

Controllers Printers
Standard Floppy Disk Controller
Intel 82801AA Bus Master IDE Controller
Primary IDE controller (dual fifo)
Secondary IDE controller (dual fifo) Amyuni PDF Converter 2.06 on LPT1:
hp officejet 7100 series on DOT4_001
hp officejet 7100 series fax on DOT4_001

Any suggestions?

Thank you both,

Mary

Edited by gaelic123, 07 July 2004 - 04:10 PM.

Dell XPS 933Mhz processor, 256 RAM, Windows98se, Linksys Cable/DSL Router,
Norton Internet Security Anti-Virus & Firewall, Adaware, Spybot Search & Destroy, Spywareblaster, Spyware Guard

#5 Grinler

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Posted 07 July 2004 - 06:06 PM

You may want to read through here:

http://www.softsynth.com/jsyn/support/removed_error.html

#6 gaelic123

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Posted 07 July 2004 - 06:21 PM

Grinler,

I looked over my Belarc advisor and the promise Ultra 100 was listed under controllers, so I went to the Promise site and downloaded the Ultra 100 driver. My problem now is that when I open the file I get a folder with the following files:

Ptisp.dll - Application Extension
Pu66vsd.vxd - Virtual driver device
Smartvsd.vxd - Virtual device driver
Ultra.cat - Security catalog
Ultra.inf - Set-up information
ultra.mpd -Mpd file

the problem is that I don't know what to do at this point. When I try to open any of the files I get the "What program do you want to open with"
and I don't know.

Please excuse my ignorance, I'm not very computer literate.

I will wait for your instructions.

Thanks so much for the help,

Mary
Dell XPS 933Mhz processor, 256 RAM, Windows98se, Linksys Cable/DSL Router,
Norton Internet Security Anti-Virus & Firewall, Adaware, Spybot Search & Destroy, Spywareblaster, Spyware Guard

#7 Grinler

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Posted 07 July 2004 - 06:29 PM

First I want you to extract that file to a folder called c:\promise. Then I want you to right click on my computer and left click on properties. Click on device manager and look under the controllers tab and you should see the promise controller.

Bear with me here as it has been a while since I have used 98. If you do double click on that controller a properties window should open. Look somewhere for a button that says update driver or something like that. Click the button and if it asks specify that you have a disk. Then browse to the c:\promise directory and follow the prompts.

#8 gaelic123

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Posted 07 July 2004 - 06:33 PM

Grinler,

Again I apologize for my ignorance, but how do I go about extracting the file to a folder?

Mary

PS

I think I figured out how to extract the file to a folder. I then went by your instructions and it seemed to download correctly.

Thank you so much for the help. This may not seem difficult to those of you who know what you're doing, but believe me when I say you've saved me from ripping out more of these gray hairs.

Mary

Edited by gaelic123, 07 July 2004 - 06:52 PM.

Dell XPS 933Mhz processor, 256 RAM, Windows98se, Linksys Cable/DSL Router,
Norton Internet Security Anti-Virus & Firewall, Adaware, Spybot Search & Destroy, Spywareblaster, Spyware Guard

#9 Grinler

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Posted 07 July 2004 - 06:50 PM

You said you downloaded the file and saw files inside it. How did you see files inside it?


Was it a file that you ran and then a directory opened up afterwards?

Send me a link to the place where I can download the file and I can tell you what to do?

Is it a zip file and you used winzip?

#10 gaelic123

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Posted 07 July 2004 - 07:01 PM

Grinler,

I don't know if you noticed but I had edited my last reply.
Once I figured out how to extract the file to c\promise folder, I followed your instructions to open mycomputer/properties/devicemanager/controllers/ultra100/update drivers
and then I followed the instructions, and it seemed to work correctly

Thank you so much for the help. You're a real life saver.

Mary,

In case you do need the information:
I downloaded the driver from the promise site. http://www.techadvice.com/w98/errors/2/er_00143.htm

It was a zipped file. I used winzip and I had extracted it to my desktop.

Edited by gaelic123, 07 July 2004 - 07:03 PM.

Dell XPS 933Mhz processor, 256 RAM, Windows98se, Linksys Cable/DSL Router,
Norton Internet Security Anti-Virus & Firewall, Adaware, Spybot Search & Destroy, Spywareblaster, Spyware Guard

#11 Grinler

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Posted 07 July 2004 - 09:36 PM

Thats terrific. I am glad it worked out!




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