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Fatal System Error


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#1 Jaqui

Jaqui

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Posted 10 September 2007 - 01:41 AM

Hello All

Could you please help me with this problem,

I am running windows xp home edition and the last few days i have had problems with my puter and slowly i have been trying to fix them, with this being the latest problem.

I was in the middle of doing a system restore when part way through this message popped up:

STOP: COOOO21A {Fatal System Error}
The windows logon process system process terminated unexpectedly with status of
OXCOOOOOO5 (OXOOOOOOOO OXOOOOOOOO)
the system has been shut down

I hope that someone is able to help

Cheers
Jacqui

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#2 Budapest

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Posted 10 September 2007 - 01:48 AM

Hello Jaqui and :thumbsup: to Bleeping Computer.

0xC000021A errors are often caused by malware. Try scanning your computer with your antivirus and antispyware programs. Do the scans in Safe Mode.

How to start Windows in Safe Mode
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 WinCrazy

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Posted 10 September 2007 - 09:28 AM

Hi Jaqui. You should scan for malware. Read the following thoroughly and follow all of its directions.

http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/




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