I have a friends Dell PC on which the sound card and the CD/DVD Player will not work properly.
All sound comes out of the speakers garbled and very low volume (I have put push it up to #60 on the volume meter to get any sound) no matter what the source, HD, Internet Stream, CD, etc.
The CD/DVD Players work but Windows will not load with them on, i.e., Windows just hangs at start up with the CD, CD/DVD players on so I shut them off in the BIOS.
Under warranty Dell has come out twice for me and a number of times for the owner. They changed the mother board the first time because the PC wouldn't turn on, nothing would go on what so ever.
The second time Dell came out they changed the sound card and the CD/DVD player.
This had no effect on the sound quality. It's still exactly as described above, garbled and very quite.
I have done a Ghost image re-install that Dell made me aware is on the PC twice with no change to either of these problems, the sound not working and CD/DVD players no being able to be loaded with Windows start up.
I've also re-installed the sound card drivers from Dell's site with no change for the sound quality. They do have pretty much all the drivers for basically a total re-install at the Dell site which I have not done yet.
Also sense I don't seem to be able to load Windows with the CD, CD/DVD players on I don't seem to have much options for doing a total re-install other then with what's at the Dell site.
I take it that this all indicates that the Ghost Image is most likely corrupted and that it's a software problem that I'm dealing with.
The PC has Windows XP Media Edition on it.
So any suggestions anyone may have for me to give it one last try to help get my friends PC running the way it was intended to would be greatly appreciated. Thank you.
Edited by Johnz414, 08 September 2007 - 01:17 PM.