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If You Can't Fix An It Problem Fir End-users


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#1 Guest_gooky_*

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Posted 08 September 2007 - 09:57 AM

It's not possible for any one IT person to have solution for all problems. I think you'll run into problems you can't solve. In this kind of situation, how do you talk to end-users/customers WITHOUT making yourself look stupid.

It may be more of HOW you say it than WHAT you say.

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#2 jgweed

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Posted 08 September 2007 - 10:58 AM

From personal experience when I was a system administrator and had several hundred users, I found that if I could not provide a quick and immediate solution to a user problem or question, that if I took the time to repeat (and write down) the problem to them, told them I would have to research it, and then got back to them in a reasonable amount of time, that I built up a good rapport with the users, most of whom respect the fact that you were honest about your ignorance and wanted to take the time to find the best solution to their problem.
Cheers,
John
Whereof one cannot speak, thereof one should be silent.




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