Quietman7, thank you, kindly, for the most speedy reply. The message I get is: "Windows cannot find 'C:\Windows\System32\kernels64.exe'. Make sure you typed..." I knew that this was an error message that was connected originally to a trojan it's looking for, from what I'd read online. I had especially wanted bleepingcomputer to know that it was the bleepingcomputer.com site that linked me to the info below, leading me to believe that all would be solved after doing this. When you click on this: http://www.bleepingcomputer.com/startups/k....exe-13943.html
- you see:
Fix kernels64.exe errors: Try a Registry Scan
Description: Added by the Troj/Vixup-V Trojan.
when you click on the "Try a Registry Scan" it takes you to Uniblue's Registry Booster. The free scan doesn't really do anything. I paid the $32 and Registry Booster found more than 300 problems that it also fixed, but did not find/fix THIS problem, clearly as having been advertised to do so on your site.
So, my issue is, please tell someone at bleepingcomputer that this is a very misleading advertisement for Registry Booster. I have tried calling Registry Booster and they have no live techs to speak to...they tell you to go to their website and communicate any problems. I have done that, and after 3 days have not heard ANYTHING from them.
In order to run the AUTORUNS you mention, I had to purchase WinZip (something I never need--but, oh well, now I've got it) to open/run that program. So I ran Autoruns and it brings everything up (overwhelming)...so I do a File/Search for the word kernels and it highlights something, but I feel real unsure about what to do about it, even after reading the stuff on the Autoruns download page. I tried to paste in here what I see after running Autoruns, but it won't let me. So, to date, I don't know what the mystery file IS looking for kernels64.exe OR its location, or I'd be able to get in there and delete it.
At the risk of sounding like a complete idiot, I am completely lost. Any specific (and I mean specific!) directions would be appreciated. Thank you.