What type of anti-virus are you using? Have you tried doing your scans in "SAFE MODE
"? If not, please do so.
Many malware programs can be uninstalled by using Add/Remove Programs
so start there first. Click on Start > Settings > Control Panel and double-click on Add/Remove Programs. From within Add/Remove Programs uninstall questionable programs by highlighting them and selecting Remove
. Questionable programs may have recognizable names like IntCodec, WinTools, NavHelper, etc. For a list of such programs see BC's Uninstall Programs Database
Download and scan with SUPERAntiSpyware Free
in "SAFE MODE
Then perform this online Virus scan
: BitDefender Online Scanner
. <- Add a check by "Autoclean"
.(Requires Internet Explorer to work. Watch the Address bar in IE. You may receive alerts that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Install ActiveX component.)
Post back if your still having problems afterwards.