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Internal Error 2718


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#1 Glennrobert

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Posted 05 September 2007 - 11:33 AM

In the process of redecorating a bathroom, I installed Lowe’s American Tradition Signature Colors Virtual Painter software. Later, I uninstalled the software. Afterward whenever I run a program written in Visual Basic that I have used many times without any problems, I get a message box that says, “Please wait while Windows configures American Tradition Signature Colors Virtual Painter.” That is followed by this error message, “Internal Error 2718. {B522244B-206F-4793-AC4A-AD38B2B93358}.”
If I click on “OK” on each one, I would get these messages three times. The Visual Basic program proceeds to run with no problems. By deleting all files and any registry lines that I can find that contain a reference to American Tradition Signature Colors Virtual Painter, I now get the error message only two times. My operating system is Windows XP Professional with Service Pack 2. I would appreciate any help in getting rid of the other two messages.

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#2 garmanma

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Posted 05 September 2007 - 12:25 PM

Try reinstalling the program and search the program's folder to see if it has it's own uninstaller. Which ever way you uninstall again, try it in safemode
Mark

installer error messages

Edited by garmanma, 05 September 2007 - 12:29 PM.

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#3 Glennrobert

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Posted 11 September 2007 - 11:25 AM

garmanma,
What if the install process saves off a DLL or other module and replaces it with one of the same name? If this is the case, a proper uninstall would know the name of the saved module and restore it. However if another install were run, the result would be that the wrong module is saved and the right one destroyed. A subsequent uninstall would restore it and the problem would still exist. Do you think this is a possibility?

I can not figure out where the string “American Tradition Signature Colors Virtual Painter” that appears in the pop-up and error messages is coming from since I get no hits when searching for files or registry entries containing this string.
Glenn

#4 garmanma

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Posted 11 September 2007 - 11:52 AM

You can try http://www.ccleaner.com/. It's recommended here. Just be sure to read all instructions and back-up the registry. Be sure of what you're deleting before you make the final click
Mark
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