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Logins To Secure Websites Fail


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#1 SpaceCadetDan

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Posted 04 September 2007 - 09:59 AM

My son's computer is running WIN XP Home SP2.

He is having a problem logging into AIM, Comcast.net and the email servers at comcast. The problem occurs with both IE and Firefox. When you try to log into comcast.net with Firefox, you get a message saying that the server is taking too long to respond. IE gives a dns error page.It seems to be any site needing https access.

Also WGA is claiming that the hardware has changed substantially and we need to re-activate Windows. And, of course, it fails. The only hardware that has been changed in the past year is the keyboard and mouse.

My first assumption was some kind of infection. So I checked that AVG was up-to-date and have done a scan recently. It had found some variants of Zlob and quarantined them. I deleted them from the quarantine area. I then run Registry Mechanic and it found a variety of problems and fixed them. Spybot and Adware both run clean.

Any help will be appreciated.

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#2 dc3

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Posted 04 September 2007 - 10:10 AM

Are you running your scans in safe mode?

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 SpaceCadetDan

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Posted 04 September 2007 - 10:15 AM

No, I didn't.

Which scans should I run? Spybot, Adaware, AVG?

#4 jhsmurray

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Posted 04 September 2007 - 11:32 AM

Have you tried clearing your cache?

Is your security program blocking port 443 (the default https port) or something like "Block access to secure sites"?

Have you done all MS critical updates?

What IE zones are these sites in? Have you tried placing at least one of the in the "Trusted Zone" and trying it?

Check out a couple of MS support links:
Page Cannot Be Displayed Error During SSL 3.0 Server Session Timeout
How to troubleshoot situations where you cannot complete MSN sign-up or connect to SSL secured (128-Bit) Web sites by using Internet Explorer in Windows XP

Hope it helps a little. :thumbsup:

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#5 Budapest

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Posted 05 September 2007 - 12:15 AM

If it is the DNS, try clearing the Resolver Cache. Go to Start, then Run. Type in the dialog box cmd and press enter. When the command line screen appears type in ipconfig /FlushDNS, and press enter. Exit and try the sites again.
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#6 SpaceCadetDan

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Posted 13 September 2007 - 09:07 AM

In response to jhsmurray:
Yes, I flushed the cache.
No, port 443 is not blocked
As of the date of the problem, all critical updates were applied

My son came to me and said he couldn't login because his copy of XP needed to be registered. So, I was, Like crap, what now? Well, I clicked on the activate button and it worked....I logged in and was able to log into comcast.net. My son's email works. Very strange...the problem just vanished.

#7 jhsmurray

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Posted 13 September 2007 - 09:09 AM

the problem just vanished.


I love it when that happens. :thumbsup:

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