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Major Problem With Dvd Burner/xp


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#1 supatyson

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Posted 04 September 2007 - 12:15 AM

Ok I know this might not go here, but here it goes anyway.

Everytime I try to convert a avi to dvd using WinAVI my computer shuts down a few % into it.
I have unistalled it and reinstalled but it continues to happen.
I installed Xilisoft avi to dvd converter and it also restarted my computer just a few percent into converting.
I try and burn a dvd using DVD Shrink 3.2 and it will start encoding onto the computers hard drive and then restart.

I have no idea why it happens, I still have 60 GB at least worth of hard drive space. Can someone please help, if you need me to run any logs or anything or any virus things I will. This is causing a massive nuisance.

Thanks in advance.

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#2 Budapest

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Posted 04 September 2007 - 01:29 AM

Have a look in the Event Viewer for any errors at the time of the shut down.

To open the Event Viewer go to Start > Control Panel > Administrative Tools > Event Viewer. Alternately, go to Start > Run and type in "eventvwr.msc" (without the quotes) and press Enter.

Check in all three categories (Application, Security, and System).

If you find an error that occurred at the time of the shut down right-click on it and select properties. Copy the information in the window and post it back here. This will help us diagnose your problem.

How To Use the Event Viewer
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#3 supatyson

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Posted 04 September 2007 - 02:27 AM

There are three problems that occur around the times it shutdowns.

Warnings from TCPIP - Event 4226
TCP/IP has reached the security limit imposed on the number of concurrent TCP connect attempts.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

CD Rom Error - Event 11
The driver detected a controller error on \Device\CdRom0.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Error from Service Control Manager - Event 7023
The Computer Browser service terminated with the following error:
This operation returned because the timeout period expired.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Thanks for the help Budapest!

ALSO

I bought my computer 2nd hand, Anyway the name of the documents and settings folder is still under the previous owner. Is there anyway for me to change this to my name.
Also, how can I delete items from the Open With list.

Edited by supatyson, 04 September 2007 - 02:34 AM.


#4 Budapest

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Posted 04 September 2007 - 03:06 AM

Warnings from TCPIP - Event 4226
TCP/IP has reached the security limit imposed on the number of concurrent TCP connect attempts.

This is often caused by malware. See this Microsoft article for more information.

CD Rom Error - Event 11
The driver detected a controller error on \Device\CdRom0.

This error is often caused by a faulty or loose CD ROM cable. Check to make sure that the cable is correctly seated.

Error from Service Control Manager - Event 7023
The Computer Browser service terminated with the following error:


See this Microsoft article. Also, if you are using a 3rd Party firewall (not the built-in Windows one) try reinstalling it.
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#5 supatyson

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Posted 04 September 2007 - 03:24 AM

The first one and last one are okay, but what do u mean about the CD rom? Do i have to open up my CD case?

#6 Budapest

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Posted 04 September 2007 - 03:32 AM

You have to open your computer case and check that the cable that connects the CD drive to the motherboard has not come loose.
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#7 supatyson

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Posted 04 September 2007 - 03:36 AM

Okay, I thought I should also add that, Nero Burning Rom works fine every time. It just seems to be the DVD Shrink, WinAVI and Xilisoft AVI to DVD Converter.

#8 Budapest

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Posted 04 September 2007 - 03:44 AM

Another thing you can do is to turn off the automatic reboot feature. In Windows XP, the default setting is for the computer to reboot automatically when a fatal error occurs. An alternative is to turn off the automatic reboot feature so you can actually see the error code/STOP Message (which is also known as the Blue Screen Of Death (BSOD)).

To change the recovery settings and Disable Automatic Rebooting, right-click on My Computer and select Properties > Advanced tab. Under "Startup and Recovery", click on the "Settings" button and go to "System failure". Make sure that "Write an event to the system log" is checked and that "Automatically restart" is unchecked. Click "OK" and reboot for the changes to take effect.

This will not cure your problem but instead of crashing and restarting you will (hopefully) get a blue diagnostic screen with information displayed that will allow the problem to be traced more easily. Next time your computer crashes copy down the entire error message (including all the numbers) and post it back here.
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#9 supatyson

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Posted 04 September 2007 - 03:54 AM

Ok I will try now for you Budapest. Thanks so much.

#10 supatyson

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Posted 05 September 2007 - 02:05 AM

Hey Budapest and others who are willing to help. I tried turning off automatic reboot, but for some reason it still just turns off automatically. Without a blue screen. I really need help, this is getting really annoying. I will try making sure the cord 2 the cd is fine. Thanks

#11 Budapest

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Posted 05 September 2007 - 02:17 AM

Your computer rebooting with no BSOD is often caused by overheating. You can check your system temperatures with SpeedFan, which should give you an indication of whether your system is running too hot. Post back the results.

Also, I would recommend that you open your computer case and make sure all the fans are spinning okay and that there isn't an excessive amount of dust in there that would impede air flow. See the following Bleeping Computer tutorial for guidance on cleaning inside your computer.

Cleaning the Interior of your PC
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#12 supatyson

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Posted 05 September 2007 - 02:37 AM

Hey Budapest, I will try the speed fan thing, But i did clean out the computer as well as make sure all cords are connected for the DVD drive. I will test again after the Speed Fan test.

#13 supatyson

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Posted 05 September 2007 - 07:46 AM

Thanks budapest, the problem seems to have improved. I will post back if there are any problems.




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