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Xp Home Often Crashes When I Attempt To Move A Folder.


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#1 dwoog34

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Posted 03 September 2007 - 02:35 AM

Hi all. I read the pinned introductory material and conducted several searches, but I couldn't find anything that seems to match my problem. Any ideas would be greatly appreciated and I want to thank you for your time.

The problem is that fairly frequently - particularly with folders over 5 megabytes in size - when I try to move a folder into another folder the system will automatically reboot. For example, many times if I try to move "folder A" into "folder B" it will crash the system. It just happened a few minutes ago and the folder in I was moving was only 10 megabytes in size. Of course, I can copy and paste the folders in question, but I'd rather be able to simply drag them to the appropriate location. There is no error message. The system simply reboots. It doesn't do it EVERY time - although with really large files it invariably will. I can't discern any common denominator between the folders in question. Some are Word documents, some are photos and PDFs, etc. I know some Vista users are having this problem as well.

I'm running Windows XP SP2 Home Edition on a Hewlett Packard Pavilion a1410y desktop. I'm using Zone Alarm's free firewall and Avast free antivirus. Specs for the PC are as follows (the best I could dig them up):


- Intel® Celeron® D 352 (3.2GHz, 533MHz FSB)

- Memory: 1.43 Gigs RAM

- 80GB 7200 rpm Ultra DMA Hard Drive

- 48x max. CD-RW/DVD-ROM combo drive (48x32x16x48x)

- 2 USB, front audio ports

-Video Card: ATI Radeon Xpress 200 Series

- Integrated ATI Radeon Xpress HyperMemory

- Integrated 5.1 Capable Sound w/ front audio ports

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#2 Budapest

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Posted 03 September 2007 - 02:44 AM

In Windows XP, the default setting is for the computer to reboot automatically when a fatal error occurs. An alternative is to turn off the automatic reboot feature so you can actually see the error code/STOP Message (which is also known as the Blue Screen Of Death (BSOD)).

To change the recovery settings and Disable Automatic Rebooting, right-click on My Computer and select Properties > Advanced tab. Under "Startup and Recovery", click on the "Settings" button and go to "System failure". Make sure that "Write an event to the system log" is checked and that "Automatically restart" is unchecked. Click "OK" and reboot for the changes to take effect.

This will not cure your problem but instead of instead of crashing and restarting you will get a blue diagnostic screen with information displayed that will allow you to better trace your problem. Next time your computer crashes copy down the entire error message (including all the numbers) and post it back here.
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#3 dwoog34

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Posted 03 September 2007 - 02:50 AM

Thank you, Budapest. I'll see if I can recreate the problem and post it here.

#4 dwoog34

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Posted 03 September 2007 - 10:19 AM

O.k., the problem is unfortunately easy enough to recreate. The error message says something about a "Bad Pool Header" and then lists the following numbers:

0X00000019

0X00000020

0X88718000

0X88717A00

0X0B400000

A quick Google search indicates it may have something to do with needing an updated driver of some kind. Any ideas?

Thanks in advance.

#5 garmanma

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Posted 03 September 2007 - 01:51 PM

Most of the Google searches refer to drivers or hardware. If you're moving large files and taxing your hard drive it might be the drive. Go to the website of the mfg. of your hard drive and download and run their diagnostic tool and see what it shows
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#6 usasma

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Posted 04 September 2007 - 06:12 AM

Error message here: http://aumha.org/a/stop.php#0x19

From what I've seen, first run a hard drive diagnostic (bootable) from the manufacturer of your hard drive (free).
Next, run MemTest (free here: http://www.memtest86.com/ ) from a bootable CD.

If both of them don't show any problems, then we can delve further into this (recreating the pagefile, updating drivers, etc)
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#7 Budapest

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Posted 04 September 2007 - 06:26 AM

Hewlett Packard have the PC-Doctor Offline DOS Diagnostics tool to test for hardware problems. You can download it from here.

Under the Advanced Test Menu I recommend you run the following tests:

4- CPU and Memory Test: tests the Central Processing Unit and the Memory operation.

7- Long Hard Drive Test: tests the hard disk drive using full access checks.

I would also run the memtest86 memory test that usasma suggested.
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