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Weird Norton Msg


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#1 funnytim

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Posted 02 September 2007 - 01:25 AM

Whenever I start up, or run MS Word, this msg from norton pops up:

http://img113.imageshack.us/img113/8789/nortonerrorjw1.png

any suggestions how 2 fix it?

thxs.


Moved from "All other Application" Forum. ~acklan~

Edited by acklan, 02 September 2007 - 01:43 AM.


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#2 acklan

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Posted 02 September 2007 - 01:48 AM

I recommend you follow the messages advice, and uninstall Noron. Then load AVG Free Edition. Follow the instruction in the following link.

How To Remove Your Norton Products

AVG Free Edition
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#3 DanC1186

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Posted 05 September 2007 - 06:06 PM

I recommend you follow the messages advice, and uninstall Noron. Then load AVG Free Edition. Follow the instruction in the following link.

How To Remove Your Norton Products

AVG Free Edition


I couldn't agree more. I'd used Norton Internet Security which included their antivirus program. It missed more infections than I could count. For something I am paying seventy dollars a year for... I kinda need it to do a little better than that. AVG Free, especially paired with AVG antispyware is the def. way to go.

#4 jhsmurray

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Posted 05 September 2007 - 06:43 PM

For Norton products, be sure to use the removal tool:
http://service1.symantec.com/SUPPORT/tsgen...005033108162039

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#5 funnytim

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Posted 05 September 2007 - 07:40 PM

is there any way i can fix it, but keep norton??

#6 Animal

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Posted 05 September 2007 - 10:45 PM

Take a look at this and see if it helps: A message saying your Norton 2006 product ". . . does not support the repair feature" appears after you run LiveUpdate or restart your computer

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#7 jhsmurray

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Posted 06 September 2007 - 03:10 AM

If Animal's post doesnt help, is there anything stopping you from following Norton's advice - do you have the Norton installation files/disks and product key?

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#8 funnytim

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Posted 06 September 2007 - 11:19 PM

the reason why i'm using Norton is because it came as 'bundled' software w/ my motherboard disc...and i saw it was norton after i installed it, as the disc didn't say what it was. As you know Norton has this crazy licensing where once u start using a license, you it stays valid until it expires (time doesnt stop) even if u uninstall it. I didnt want to waste it, so i thought i might as well use it. I'll prolly switch 2 something else once its expired.

As for following Norton's instructions (installing again)...i lost my product key (oops)...so i dont think i can /shud do it..

I will try Animal's link as soon as i can (I'm on Vista right now..whereas the problem lies in XP).

thxs everyone...ill get bk as soon as i try it

#9 Misterdog

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Posted 08 September 2007 - 12:23 AM

As for following Norton's instructions (installing again)...i lost my product key (oops)...so i dont think i can /shud do it..

I don't know if they do this for bundled software, but I have Norton Internet Security 2006 that I purchased and installed on a computer running Windows XP. When it finished installing, it created a small text file in C:\Documents and Settings\"my user name"\My Documents\Symantec\Norton Internet Security_2006_Key.txt which contained the product key. You might try doing a search for a file or folder name containing Symantec or Norton to see if you have a similar file somewhere.

#10 funnytim

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Posted 10 September 2007 - 06:30 PM

Animal's post didn't help. i tried the 2 solutions listed on the norton page, but it didnt work. so i went to the Norton Internet Security _2006_key.txt file, but all it said was:
Please print this page and keep it in a safe place.
You will need this key in the event that you need to reinstall
Norton Internet Security.

Product key:

Subscription length: 90 days

To print this page, press Ctrl-P.

For future reference, you can find this product key in
C:\Documents and Settings\Timothy Leung\My Documents\Symantec\Norton Internet Security_2006_Key.txt

in otherwords..it didnt show the key for some reason.

thxs.

#11 jhsmurray

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Posted 11 September 2007 - 04:34 AM

in otherwords..it didnt show the key for some reason.

I'm just guessing here, but the fact that it is a 90 day subscription might have something to do with the missing key. Btw - Has it been 90 days yet? Did you purchase the product? For expired subscriptions, I would expect a popup every time you started Nortons to remind you.

You could try this:
http://service1.symantec.com/SUPPORT/custs...nam&seg=hho

If that doesn't work, you might need to contact Norton about that issue. Perhaps they can re-issue the product key to you. But if your subscription has expired already, you might be stuck with having to purchase retail, or simply uninstalling it and going with a free AV solution.

Edited by jhsmurray, 11 September 2007 - 04:41 AM.


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#12 funnytim

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Posted 12 September 2007 - 10:23 PM

Nope...it says theres 39 days left. No i didnt purchase the product, it came bundled, so i thought i might as well use it for now.

On the site u gave me...after i follow step #3, i get this dialog:
http://img122.imageshack.us/img122/6538/norton2gr1.jpg


then i cant go any further.

The "can't repair" error msg (http://img113.imageshack.us/img113/8789/nortonerrorjw1.png) also appears when i start MS word, for some reason.

thxs.

#13 jhsmurray

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Posted 13 September 2007 - 02:57 AM

Since this is a time sensitive issue, I would recommend you contact Symantec support directly, instead of waiting for the possibility that someone here might be able to solve it. I personally do not have any knowledge about this problem - sorry.

Depending on whether or not Symantec can resolve this issue for you will give you a good indication of whether or not you will want to purchase the product when the trial period ends.

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#14 funnytim

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Posted 13 September 2007 - 11:10 PM

very good point..i'll email them, thxs!

#15 funnytim

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Posted 16 September 2007 - 03:12 PM

yup....they fixed my problem. nice, their tech support is not bad :D




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