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Frequent Blue Screens And Hang-ups While Gaming!


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#1 Radun

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Posted 01 September 2007 - 05:12 PM

Hello everyone! My computer has been a source of frustration for a while and I have finally decided to seek help. I'll try to keep this as concise as possible.

Basically, the problem is that my computer will freeze or I will blue screen when gaming (something to do with the graphics card?). I've gotten different types, which makes it hard for me to narrow the problem down.

One of the most common is an IRQL NOT LESS THAN OR EQUAL or whatever that sometimes (but not always) points to nv4_disp.dll .

Computer specifications:
Microsoft XP Home SP1
AMD Athlon 3700+
Nvidia GeForce 7800GT
1 GB Ram
250 GB HD
In an Asus NForce4 Motherboard I think

I've had both of these stops I think (not that this will probably help): 0x0000008E, 0x0000000A

I also set it so that it writes memory/crash dumps whenever it crashes
Here is one from 5 minutes ago:

Microsoft ® Windows Debugger Version 6.6.0003.5
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\MEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 1) UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 2600.xpsp1.020828-1920
Kernel base = 0x804d4000 PsLoadedModuleList = 0x8054be30
Debug session time: Sat Sep 1 17:51:27.015 2007 (GMT-4)
System Uptime: 0 days 1:18:27.430
Loading Kernel Symbols
...............................................................................................................
Loading User Symbols
PEB is paged out (Peb.Ldr = 7ffdf00c). Type ".hh dbgerr001" for details
Loading unloaded module list
.........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 8E, {c000001d, 17, e2e094f4, 0}

Probably caused by : ntoskrnl.exe ( nt!KiDispatchException+307 )

Followup: MachineOwner
---------

kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED (8e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c000001d, The exception code that was not handled
Arg2: 00000017, The address that the exception occurred at
Arg3: e2e094f4, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION} Illegal Instruction An attempt was made to execute an illegal instruction.

FAULTING_IP:
+17
00000017 ?? ???

TRAP_FRAME: e2e094f4 -- (.trap ffffffffe2e094f4)
ErrCode = 00000000
eax=00000000 ebx=bf993bf8 ecx=00000000 edx=80010031 esi=8660d520 edi=86480930
eip=00000017 esp=e2e09568 ebp=00000017 iopl=0 nv up ei ng nz ac pe cy
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010293
00000017 ?? ???
Resetting default scope

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0x8E

LAST_CONTROL_TRANSFER: from 8051741b to 805266db

FAILED_INSTRUCTION_ADDRESS:
+17
00000017 ?? ???

STACK_TEXT:
e2e090c8 8051741b 0000008e c000001d 00000017 nt!KeBugCheckEx+0x19
e2e09484 804dab0e e2e094a0 00000000 e2e094f4 nt!KiDispatchException+0x307
e2e094ec 804daaa7 00001128 00000017 00000017 nt!CommonDispatchException+0x4d
e2e094f4 00000000 00000017 00000017 00000017 nt!KiExceptionExit+0x176


STACK_COMMAND: kb

FOLLOWUP_IP:
nt!KiDispatchException+307
8051741b cc int 3

FAULTING_SOURCE_CODE:


SYMBOL_STACK_INDEX: 1

FOLLOWUP_NAME: MachineOwner

SYMBOL_NAME: nt!KiDispatchException+307

MODULE_NAME: nt

IMAGE_NAME: ntoskrnl.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 3d6de35c

FAILURE_BUCKET_ID: 0x8E_BAD_IP_nt!KiDispatchException+307

BUCKET_ID: 0x8E_BAD_IP_nt!KiDispatchException+307

Followup: MachineOwner
---------



One of my many questions: Can this be a result of the graphics card overheating? I think my case has bad ventilation and if that is the problem then I guess it can be easily fixed!


Also, a crash dump from an hour before the one I have posted pointed to "Hardware" as the possible cause instead of the ntoskrnl.exe

I think my sound card and my graphics card used to operate on the same IRQ, but I fixed that by moving it down a pci slot (don't know if that's relevant).

I'm not that great with computers but I do what I can. Can someone guide me through this? I'm not sure what other information I should give next.

Thanks!

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#2 Budapest

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Posted 02 September 2007 - 01:28 AM

Two things I would try are:

Update the video card driver (How to update a Windows hardware driver).

Clean inside the computer to help prevent overheating (Cleaning the Interior of your PC).
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 Johnathan Lyman

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Posted 02 September 2007 - 02:24 AM

If those two don't work (and I think they will), check to see if your game in question has had issues with that card. I doubt it has, but you can never be too sure.
Johnathan Lyman
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"I know my computer like the back of my hand, so don't go telling me I don't know what's going on."
www.johnathanlyman.com

#4 usasma

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Posted 02 September 2007 - 08:33 AM

Unfortunately, this memory dump analysis doesn't contain a bunch of info for us to go on - but it does contain some significant items:
1) It's an attempt to execute an illegal instruction.
2) It's a driver fault
3) It happens while gaming.

Why do you suspect that the graphics card may be overheating? Is it overclocked? Is the fan on it malfunctioning? Have you tried opening the case and running it with a house fan blowing directly on it?
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#5 Radun

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Posted 02 September 2007 - 02:27 PM

Thank you for the quick responses!

I'm currently using up-to-date NVidia drivers so perhaps the problem most likely lies within the physical case itself. I will try to clean it or somehow cool down the graphics card and see how that goes.

Thanks again!

#6 Radun

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Posted 02 September 2007 - 11:34 PM

Hello once again!
I cleaned my graphics card as thoroughly as I could (it was hard with EVGA screwing a large plastic cover on top of the heatsink) and even though I still crashed, I think it was performing better.

My game crashed twice because memory could not be read and I got a nice little error pop-up. And then I blue screened. I analyzed the crash dump and if this crash dump could still be an effect of overheating than I'm willing to say that's my problem. If so, I guess I'll find some way to cool down my card!

I got afd.sys this time (I've never seen that file mentioned anywhere ever before)

Anyways, tell me what you think!

Thanks once again for all the help-- hopefully this is all due to heat! :thumbsup:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 04f06930, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000001, value 0 = read operation, 1 = write operation
Arg4: bafe9ca1, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: 04f06930

CURRENT_IRQL: 2

FAULTING_IP:
afd!AfdDereferenceEndpoint+d
bafe9ca1 f00fc108 lock xadd [eax],ecx

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0xD1

LAST_CONTROL_TRANSFER: from 804dce53 to 805266db

STACK_TEXT:
f7c49dc0 804dce53 0000000a 04f06930 00000002 nt!KeBugCheckEx+0x19
f7c49dc0 bafe9ca1 0000000a 04f06930 00000002 nt!KiTrap0E+0x2ad
f7c49e54 bafe9c28 04f06910 864f50d0 8604f008 afd!AfdDereferenceEndpoint+0xd
f7c49e68 bafea2f7 8604f008 bafea285 f7c49eb0 afd!AfdFreePollInfo+0x2d
f7c49e88 804ec13d 8604f018 8604f008 88f31f98 afd!AfdTimeoutPoll+0xbb
f7c49fa4 804ec448 129b32c0 0000003d ffdff000 nt!KiTimerListExpire+0x120
f7c49fd0 804f1e02 8054ace0 00000000 00199da1 nt!KiTimerExpiration+0xb0
f7c49ff4 804f1b0b b8928aac 00000000 00000000 nt!KiRetireDpcList+0x46
f7c49ff8 b8928aac 00000000 00000000 00000000 nt!KiDispatchInterrupt+0x2a
WARNING: Frame IP not in any known module. Following frames may be wrong.
804f1b0b 00000000 00000009 bb835675 00000128 0xb8928aac


STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:
afd!AfdDereferenceEndpoint+d
bafe9ca1 f00fc108 lock xadd [eax],ecx

FAULTING_SOURCE_CODE:


SYMBOL_STACK_INDEX: 2

FOLLOWUP_NAME: MachineOwner

SYMBOL_NAME: afd!AfdDereferenceEndpoint+d

MODULE_NAME: afd

IMAGE_NAME: afd.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 3d6de2d9

FAILURE_BUCKET_ID: 0xD1_W_afd!AfdDereferenceEndpoint+d

BUCKET_ID: 0xD1_W_afd!AfdDereferenceEndpoint+d

Followup: MachineOwner
---------



#7 A+ Certified Tech

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Posted 03 September 2007 - 12:11 AM

Ok. I'm going to introduce myself so that noone thinks i am just someone trying to sound smart!! My name is Roy Armstrong. I am CompTIA A+ Certified. Radun, it looks to me like, from reading the information that you posted, your video card is having conflict with an IRQ or (Interrupt Request), which is a number given to the processor, to interrupt it, whenever the video card wants its attention. That is where this error came from DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
I also have another question. What type of memory do you currently have installed in your system because I noticed several memory errors with the "Blue Screen of Death" printouts. I am not trying to sound confusing. But please do let me know what type of memory you currently have installed in your system so that i can further help you out!!! OK...hope this helped

#8 A+ Certified Tech

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Posted 03 September 2007 - 12:18 AM

And hopefully to be even more helpful, that afd.sys file that you recieved an error with is a Windows system core file. And for your information, some spyware or malware programs are known to disguise themselves as that afd.sys file. So, your windows installation may and mayn't be affected by it. What the file is most likely doing, if it is the cause of the frequent crashing, is its loading itself into your memory in the pc, and its corrupting the data inside the RAM, causing your Blue screen encounter.
http://www.neuber.com/taskmanager/index.html?ref=file.net
You can try that link if you haven't got the problem fixed.. The link will take you to the Security Task Manager page where you can download it. It provides details on what programs are running and if any of them are acting like viruses or unwanted programs..

#9 usasma

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Posted 03 September 2007 - 05:59 AM

Are you playing online? The afd.sys is a part of your Winsock files and is needed for connectivity with the internet.

IMO the next several steps should include:
1) Uninstalling your old NIC drivers and re-installing your new one's
2) Trying the free program WinsockFix to see if there's anything strange in your Winsock files
3) Maybe updating your motherboard/chipset drivers
4) Uninstalling and reinstalling the game and all associated stuff with it (like Steam, etc) that's used to communicate with other gamers
5) Try a free, online scan for malware that may be affecting this. Here's a couple of free one's:
http://safety.live.com
http://housecall.trendmicro.com
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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