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Kids Computer Is Soooo Slow. Have Run Avs, Adaware, Etc..


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#1 jshepwnc

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Posted 01 September 2007 - 04:04 PM

You all have helped me with one computer, now the kids computer is slowed to a crawl, and pop-ups won;t stop.
Can you help?

Thanks,

John

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#2 rookie147

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Posted 02 September 2007 - 03:50 AM

Hello there and welcome to BleepingComputer.
Since you specifically mention pop-ups, it is quite likely that the slowdown is being caused by malware, but there are a whole host of other reasons that could be to blame alongside this.
Please follow our Preparation Guide For Use Before Posting a HijackThis Log; running all of the scans before posting your HijackThis log. Do not post your log here, but instead use our HijackThis Log and Analysis Forum.
After posting a log you should NOT make further changes to your computer except those that are advised by a member of the HijackThis Team; doing so can cause system changes that may not be visible in your log. Please be patient whilst waiting for a response, our HJT Team is currently very busy, and as we try to deal with logs on a "first come first served" basis, you may have to wait a short while for a response.

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#3 quietman7

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Posted 02 September 2007 - 07:43 AM

What OS (Win XP/2000, etc) are you using? What type of anti-virus are you using? Have you tried doing your scans in "SAFE MODE"?

You need to start there first. If you don't have any anti-virus or anti-malware programs see BC's List of Virus & Malware Resources and at least scan with Ad-Aware and Spybot S&D. In #4 there is a list of several free online anti-virus scans which you can perform. I would also recommend that you download and scan with SUPERAntiSpyware Free in "SAFE MODE".

If your not finding malware and the computer still seems to be slow, read Slow Computer/Browser? Check here first; it may not be malware. There are reasons for slowness besides malware - i.e. disk fragmentation, disk errors, corrupt system files, too many startup programs, unnecessary services running, not enough RAM, dirty hardware components, etc. As your system gets older it becomes filled with more files/programs and has a natural tendency to slow down so cleaning and regular maintenance is essential.
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#4 jshepwnc

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Posted 02 September 2007 - 11:20 AM

Hello there and welcome to BleepingComputer.
Since you specifically mention pop-ups, it is quite likely that the slowdown is being caused by malware, but there are a whole host of other reasons that could be to blame alongside this.
Please follow our Preparation Guide For Use Before Posting a HijackThis Log; running all of the scans before posting your HijackThis log. Do not post your log here, but instead use our HijackThis Log and Analysis Forum.
After posting a log you should NOT make further changes to your computer except those that are advised by a member of the HijackThis Team; doing so can cause system changes that may not be visible in your log. Please be patient whilst waiting for a response, our HJT Team is currently very busy, and as we try to deal with logs on a "first come first served" basis, you may have to wait a short while for a response.


Thank you for your advice.

I have followed all of the steps on your preparation guide.
I will post my hijackthislog in the proper forum

Thanks again!

#5 jshepwnc

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Posted 02 September 2007 - 11:24 AM

What OS (Win XP/2000, etc) are you using? What type of anti-virus are you using? Have you tried doing your scans in "SAFE MODE"?

You need to start there first. If you don't have any anti-virus or anti-malware programs see BC's List of Virus & Malware Resources and at least scan with Ad-Aware and Spybot S&D. In #4 there is a list of several free online anti-virus scans which you can perform. I would also recommend that you download and scan with SUPERAntiSpyware Free in "SAFE MODE".

If your not finding malware and the computer still seems to be slow, read Slow Computer/Browser? Check here first; it may not be malware. There are reasons for slowness besides malware - i.e. disk fragmentation, disk errors, corrupt system files, too many startup programs, unnecessary services running, not enough RAM, dirty hardware components, etc. As your system gets older it becomes filled with more files/programs and has a natural tendency to slow down so cleaning and regular maintenance is essential.


I am running Windows XP sp2.
I have now followed the preparation guide, but I will run Ad-aware & Spybot in safe mode as you suggest.

After that will it be ok to post the hijackthislog in the right forum?

Thanks,
John

#6 TMacK

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Posted 02 September 2007 - 11:53 AM

Have you also read Slow Computer/browser? Check Here First; It May Not Be Malware?

If so, post your Hijack log in the HijackThis Logs and Analysis forum.
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