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Internet Access?


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9 replies to this topic

#1 Johnz414

Johnz414

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  • Location:Milwaukee, WI
  • Local time:04:43 AM

Posted 04 February 2005 - 11:22 PM

Hi,

I'm a little frustrated, to say the least. I've just spent the half of my day trying to access the Internet with my primary account on my ISP. My ISP is SBCYahoo. I've called them for help and we went through everything that he could come up with and no luck. The Internet connection is obviously good, I'm using my subaccount with SBCYahoo to do this. I've put everything of Windows XP SP 2 back to default that I can think of as suggested by SBCYahoo. They even suggested that I call MS and I did, no luck they wont service me. So that's why I'm here. To see if some here can help make the difference. What I've done different in the last couple of days is that I've changed some Windows Programs hoping to tweek my system and I made a smart password for SBCYahoo's primary account hoping to get rid of the half year of wrong username or password error plaging me. No luck getting rid of the error but I lost access to my main account with my ISP. Very frustrating sense I've just got done spending half a day trying to correct that. Like I said SBC and I went over updating the password on the modem also and no luck with that either. And I did put everything that I can think of back to default. When I was on earlier today with the primary account either password was working for different things, my new one as well as the old one. The new accepted at some places the old at others. Now the account just wont connect no matter what password I use. It does put up service unavalable at this time when trying to access just from the primary account. I'm at my wits end trying to figure out what it could be. Please let me know what I might do to correct this ASAP. Any insight that you might have will be greatly appreciated. Thank you.

Sincerely,

John :thumbsup:

PS Here is a HighJack This report if it will help:


Logfile of HijackThis v1.99.0
Scan saved at 10:07:16 PM, on 2/4/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\netdde.exe
C:\Program Files\Yahoo!\browser\ybrwicon.exe
C:\Program Files\Common Files\Logitech\QCDriver2\LVCOMS.EXE
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\HookUpFinder\HookUpFinder 9-28-04\HookUpFinder.Exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
C:\Program Files\Security Programs\SBC Yahoo Security\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe
C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe
C:\WINDOWS\system32\cisvc.exe
C:\PROGRA~1\AWS\WEATHE~1\Weather.exe
C:\PROGRA~1\COMMON~1\AOL\110231~1\EE\AOLHOS~1.EXE
C:\Program Files\AOL Computer Check-Up\ACCAgnt.exe
C:\Program Files\Security Programs\Fix Programs\Windows Registry Repair Pro\RegistryRepairPro.exe
C:\Program Files\threedegrees\threedegrees.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Security Programs\From About\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\America Online 9.0a\waol.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Lexmark\Connect\Lexmark Connect.exe
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\Program Files\Security Programs\From About\interMute\SpySub.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\snmp.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\PROGRA~1\SECURI~1\FIXPRO~1\3BSOFT~1\WINDOW~2\Windows Clean-Up Pro.uzy
C:\PROGRA~1\COMMON~1\AOL\110231~1\EE\AOLServiceHost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Security Programs\From About\Tenable\NeWT\newtd.exe
C:\PROGRA~1\COMMON~1\AOL\110231~1\EE\AOLServiceHost.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\mqsvc.exe
C:\PROGRA~1\COMMON~1\AOL\110231~1\EE\AOLServiceHost.exe
C:\Program Files\TrueAssistant\TrueAssistant.exe
C:\Program Files\Vg\VirtuaGirl2.exe
C:\PROGRA~1\COMMON~1\AOL\110231~1\EE\AOLServiceHost.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\Program Files\America Online 9.0a\shellmon.exe
C:\Program Files\Yahoo!\browser\ybrowser.exe
C:\Program Files\Yahoo!\Messenger\YPAGER.EXE
C:\WINDOWS\system32\cidaemon.exe
C:\Documents and Settings\d\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://dsl.sbc.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://yahoo.sbc.com/dsl
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/.../search/ie.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.zpecialoffer.com/indexie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SECURI~1\FROMAB~1\SPYBOT~1\SDHelper.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.02.3000.1002\en-xu\stmain.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\ycomp5_5_7_0.dll
O3 - Toolbar: (no name) - {3D0BDAB3-12F4-471C-8966-E35A2C6C7DE7} - (no file)
O3 - Toolbar: AIM Search - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - C:\Program Files\AIM Toolbar\AIMBar.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\Common Files\AolCoach\en_en\player\plugin\ToolBar.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O4 - HKLM\..\Run: [YBrowser] C:\Program Files\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common Files\Logitech\QCDriver2\LVCOMS.EXE
O4 - HKLM\..\Run: [LogitechGalleryRepair] C:\Program Files\Logitech\ImageStudio\ISStart.exe
O4 - HKLM\..\Run: [Lexmark X1100 Series] C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1102310210\EE\AOLHostManager.exe
O4 - HKLM\..\Run: [HookUpFinder] C:\Program Files\HookUpFinder\HookUpFinder 9-28-04\HookUpFinder.Exe
O4 - HKLM\..\Run: [CAVRID] C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe
O4 - HKLM\..\Run: [CaAvTray] C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [Windows Clean-Up Pro] C:\PROGRA~1\SECURI~1\FIXPRO~1\3BSOFT~1\WINDOW~2\WINDOWS CLEAN-UP PRO.Exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe"
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Security Programs\SBC Yahoo Security\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [IPInSightLAN 02] "C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe" -l
O4 - HKLM\..\Run: [IPInSightMonitor 02] "C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe"
O4 - HKCU\..\Run: [Weather] C:\PROGRA~1\AWS\WEATHE~1\Weather.exe 1
O4 - HKCU\..\Run: [AOLCC] C:\Program Files\AOL Computer Check-Up\ACCAgnt.exe /startup
O4 - HKCU\..\Run: [Windows Registry Repair Pro] C:\Program Files\Security Programs\Fix Programs\Windows Registry Repair Pro\RegistryRepairPro.exe 4
O4 - HKCU\..\Run: [3Degrees] C:\Program Files\threedegrees\threedegrees.exe
O4 - HKCU\..\Run: [LDM] \Program\BackWeb-8876480.exe
O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\America Online 9.0a\AOL.EXE" -b
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Security Programs\From About\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: TrueAssistant.lnk = C:\Program Files\TrueAssistant\TrueAssistant.exe
O4 - Startup: VirtuaGirl2.lnk = C:\Program Files\Vg\VirtuaGirl2.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Lexmark Connect.lnk = C:\Program Files\Lexmark\Connect\Lexmark Connect.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\Security Programs\From About\interMute\SpySub.exe
O4 - Global Startup: Symantec Fax Starter Edition Port.lnk = C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: ImTranslator - C:\Program Files\Translators\Smart Link\ImTranslator for IE\startup.html
O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
O9 - Extra button: (no name) - {C9B8ABB6-1CC3-4957-9CA3-053036B2EE3A}} - (no file)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: ImTranslator - {AE436396-55E7-4ec4-AD6D-45E88A530A4C} - C:\Program Files\Translators\Smart Link\ImTranslator for IE\startup.html (HKCU)
O9 - Extra 'Tools' menuitem: ImTranslator - {AE436396-55E7-4ec4-AD6D-45E88A530A4C} - C:\Program Files\Translators\Smart Link\ImTranslator for IE\startup.html (HKCU)
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\PROGRA~1\AWS\WEATHE~1\Weather.exe (HKCU)
O14 - IERESET.INF: START_PAGE_URL=http://dsl.sbc.yahoo.com/
O14 - IERESET.INF: MS_START_PAGE_URL=http://dsl.sbc.yahoo.com/
O15 - Trusted Zone: *.sbcglobal.net
O15 - Trusted Zone: http://*.sbcglobal.net
O16 - DPF: ppctlcab - http://www.pestscan.com/scanner/ppctlcab.cab
O16 - DPF: WMP10ctrl - http://www.cinemanow.com/WMP10ctrl.CAB
O16 - DPF: {0E4796D6-A990-4372-9069-72FBDB4AE868} -
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=34738&clcid=0x409
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zonelabs.com/bin/free/cm/ICSCM.cab
O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (MiniBugTransporterX Class) - http://wdownload.weatherbug.com/minibug/tr...Transporter.cab?
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.pestscan.com/scanner/axscanner.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1093730114626
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {A1A961DA-2BA6-4032-859E-01AC35357163} (One2One Viewer) - http://www.one2one.com/static/class/one2one.cab
O16 - DPF: {A1B09066-C95C-4EF6-8DFD-3DD0AFE610B6} (AOL YGP Screensaver) - http://pak01.pictures.aol.com/ygp/aol/plug...US.9.1.6.20.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab
O16 - DPF: {CE74A05D-ED12-473A-97F8-85FB0E2F479F} (dlControl.UserControl1) - http://www.cinemanow.com/dlControl_3_0.CAB
O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} (PhotosCtrl Class) - http://photos.yahoo.com/ocx/us/yexplorer1_9us.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://download.macromedia.com/pub/shockwa...ash/swflash.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/d.../ITDetector.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O16 - DPF: {FFFFFFFF-CACE-BABE-BABE-00AA0055595A} - http://www.trueswitch.com/sbc/TrueInstallSBC.exe
O23 - Service: AOL Connectivity Service - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AOL Spyware Protection Service - Unknown - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
O23 - Service: LexBce Server - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) - Unknown - %ProgramFiles%\WinPcap\rpcapd.exe (file missing)
O23 - Service: SmartLinkService - Unknown - slserv.exe (file missing)
O23 - Service: Tenable NeWT - Unknown - C:\Program Files\Security Programs\From About\Tenable\NeWT\newtd.exe
O23 - Service: VET Message Service - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
O23 - Service: TrueVector Internet Monitor - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: WAN Miniport (ATW) Service - Unknown - C:\WINDOWS\wanmpsvc.exe (file missing)
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE

Edited by Johnz414, 04 February 2005 - 11:29 PM.

John

"Genius is nothing other than pointing out the obvious",
Albert Einstein.

"I am what I am and that is all that I am, I am Popeye the Sailor Man", Popeye.

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#2 jgweed

jgweed

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Posted 04 February 2005 - 11:27 PM

Have you tried a system restore to a point before you made the changes?
Have you tried uninstalling and then reinstall the SBCYahoo connection manager? Are you using DSL or a model to connect?
Regards,
John
Whereof one cannot speak, thereof one should be silent.

#3 Johnz414

Johnz414
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  • Location:Milwaukee, WI
  • Local time:04:43 AM

Posted 04 February 2005 - 11:41 PM

Hi John,

Thank you for the suggestions. Yes, I did try one restore but the program said that it couldn't complete it. I thought that might be a clever way to do it too but with just one try no luck. I'll try it again though. I'm using DSL. And I'll go look at uninstalling and reinstalling SBC Connection Manager right now. I'm not sure what Connection Manager does. I've noticed that with SP 2 the Help Tool is useless. Oh by the way how do you exactly do that, reinstall once uninstalled? I do it all the time but where do you go to reinstall Connection Manager? Thanks.

John
John

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"I am what I am and that is all that I am, I am Popeye the Sailor Man", Popeye.

#4 jgweed

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Posted 05 February 2005 - 12:26 AM

You should find all the applications listed in add/remove programs. Mine shows programs for the DSL modem, and then a BUNCH for SBCYahoo. IF you have a disk or something with the programs handy, you should---and I have NEVER tried this---be able to get rid of all the SBCYahoo junk (er, programs), and then reinstall them from the disk. Before doing this, though, I would try to IM the SBCYahoo on-line help desk, since the whole complex seems to be pretty fragile.

You should try system restore again, perhaps in Safe Mode, and choose a different earlier restore point.

Regards,
John
Whereof one cannot speak, thereof one should be silent.

#5 OldTimer

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Posted 05 February 2005 - 02:15 AM

Hey Johnz. I use SBC Yahoo DSL also. What are you using to make the connection (EnterNet or do you have a router)? Have you tried the logon with a dialup connection and does it work? Can you use your secondary logon and get to Yahoo's site and use your Primary to log in to your account?

I have had some connection problems with connections in the past and have my primary logon and a srcondary account for my wife. I think we can get this figured out. Post back with a little more detail regarding how you are logging on.

Cheers.

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#6 Johnz414

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Posted 05 February 2005 - 10:32 AM

Hi OldTimer,

Thanks for the responce. I have an Ethernet Port routed through a Network Adapter - through a Speadstream 5100 Modum. I think that's what you ment by enternet. And yes I have gained access through my secondary account but I still can't use that to access my primary account. Tried it, it didn't work. The dialup thing is peculiar. When I try the primary account and it doesn't go through it automatically goes to trying dialup which doesn't work either. I've been bothering SBCYahoo with a lot of questions on thier Tech Support Email Service recently with the same questions over and over again. I think they might of taken retrabution to lower how much email the have to process. lol So I'm not sure where this problem is originating from at all. I'll try to cover everything I can think of. It really is a bother to have this happen, that's the first thing. Let's see. "Network Connection Not Available" keeps coming up the more I try with my primary account. Which is unusual sense every other account works. I also have an AOL account which I just downloaded thier bate programing, that's how they premarket test thier next releases - upgrades. They said that might cause problems. It took a couple of days to show up if that's the cause. I recently downloaded SpySubtract on a 30 day trial and used it. It's just another anti spyware program. It's the larger version of CWShredder. Maybe I have to many antispy programs, about eight. After a lot of problems with Trojens, viruses and what not crashing my computer I've developed a habit of finding everything I can about not being bothered. Maybe I went to far? Along with changing a few things on Windows programs to tweak my experience which I've all turned back to defaults I can't think of anything else I've done resently that would be a concideration for this. But rule nothing out, heh. Oh there is one thing I did in tweaking. I alowed what I thought was a Yahoo active x to be downloaded when default settings wouldn't alow it. I'll have to go to the active x's see what program it is and then delete it. Maybe that will help. None of the antispy programs come up with anything. Also, the log on for the primary account will not remember the password or to log on automatically even if promted to. That's about all I can think of right now. If that gives you something to go on please do. I'll be very happy to resolve this ASAP. Thanks OldTimer and anyone else that would care to chim in.

John :thumbsup:

PS Do you know anything about a "NeWT Security Scanner", it's also some kind of maintenaince program that deals with ports of entry? Not exactly clear on what it does? Do you know? Thanks.
John

"Genius is nothing other than pointing out the obvious",
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"I am what I am and that is all that I am, I am Popeye the Sailor Man", Popeye.

#7 OldTimer

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Posted 05 February 2005 - 11:45 AM

Hey John. The EnterNet I was talking about was a piece of software that alot of DSL providers (including SBC) used to use. I don't know if they still use it with newer installations. I guess you could compare it to using dialup networking for your dsl. It would run a diagnostic and make the connection and sit in your system tray like the dialup adapter icon did. Occasionally I'll run into a problem with my dsl line (usually after electrical storms) and I'll have to connect up using EnterNet to get a connection and then I can switch back to my wireless router.

It almost sounds like you have 2 distinct problems. If you are getting a message stating "Network connection not available" (meaning the connection cannot be completed) as opposed to "Invalid logon" (meaning the connection is OK and your logon is not) then I would say that points to a configuration/software issue ( it wouldn't be hardware related since you can connect the machine with a different account). But if you can logon to the internet and go to Yahoo's site (with your secondary logon) and not be able to logon to your account (with your primary logon) there then I would say that that points to a problem with your logon ID/password (definitely an SBC issue).

When you say that you are using your "Primary" and "Secondary" accounts are you talking about Windows accounts or are you always logging onto Windows with the same account and using a Primary and Secondary SBC logon?

Isn't computing fun?

OT
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#8 Johnz414

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Posted 05 February 2005 - 11:53 PM

Hi OldTimer and jgweed,

Yes computing is fun. I was trying to make a distinction between my two different SBC accounts when talking about my primary and secondary. I think they are actually called Primary and Sub-account(s). I have one Sub-account with my SBC account. And guess what? I was finally able to access my Primary (Email) SBC account with my old password from my sub-account with them. And low and behold there was an email waiting for me from SBC specifically detailing what the problem might be. I had gotten an email off to them before access to that account completely stopped, until now of course. Well anyhow to the solution as it stands so far. Apparently the problem was a software issue. Here is what they posted in the email:


In response to your third query, we would like to inform you that once
your password is changed, it is important to change your password in
your computer i.e. in your e-mail program and EnterNet 300 or PPPoE. The
issue that you are experiencing may occur if the cache memory on the
browser is full. Please follow the steps given below to clear cache of
your SBC Yahoo! Browser:

1. Launch your SBC Yahoo! Browser.
2. Click on the Settings menu.
3. Select Internet Options.
4. Click on the Settings button under Temporary Internet files heading.
5. Click on the View File button.
6. In the new window, please select all files by using Ctrl+A, the
delete the files using Del button of your keyboard.
7. Press Yes when propped.
8. Close the new window.
9. Press OK.
10. Press OK.


I've followed the above instructions for deleting the cookies in the cache memory on the browser, boy was it full. That seemed to have done the trick. I've been online ever sense, about 5 hrs now, trouble free. Everything seems to be working, so far. However, I did get on with my old password, so I don't know what I'm in store for with my next login. I didn't test re-logging on yet because I didn't want to chance it not working again. I am still concerned because I did change the password at the EnterNet site, yes I think I know what you mean by EnterNet now. I think. Anyway I stayed on as long as possible to complete as much work as possible now I guess I'll try the unthinkable. I'll see if it still works.
There is a possibility that it might not be to hard to straighten it out from here. I'll keep you posted. I don't have anything staying on the toll bar for the Enternet though, I'll have to ask SBC about that, it might be good to have. Thanks and cross your fingers.

John :thumbsup:
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"I am what I am and that is all that I am, I am Popeye the Sailor Man", Popeye.

#9 jgweed

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Posted 05 February 2005 - 11:58 PM

Thanks for posting the SBC response, since some other people might have the same problem sometime. Let us know if you have further problems.
Cheers,
John
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#10 OldTimer

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Posted 06 February 2005 - 02:14 AM

Glad to hear things are working again. I'll keep my fingers crossed for you. Keep us updated on your adventures.

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