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Browser Problem - New Tabs Opening, Crashing, Slow Performance

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2 replies to this topic

#1 dmorison


  • Members
  • 1 posts
  • Local time:01:26 PM

Posted 31 August 2007 - 05:27 PM

Hi Bleeping Computer,

Any help would be greatly appreciated, I do my work from home and this is starting to hurt!

I originally had Security Toolbar 7.1 and windows explorer stopping and restarting infections. I believe I removed this by restarting in safemode, opening explorer, deleting files created on the day of infection and running virus scans.

Since then I continue to have browser problems as follows:

IE version 7.0.6 (multiple new tabs keep opening with blank pages or random websites, slow performance)

Firefox version (regularly stops working and closes, slow performance)

Opera 9.23 (really slow performance)

Some sites run okay others are not worth attempting to visit.

So far I have done the following based on this forum:

Run Ad-Aware (no critical objects found, some privacy objects deleted)
Run Spybot (no threats)
Run Housecall (clean)
Run McAfee Security Center (this is my installed virus, firewall, etc program. I have disabled the windows firewall as I believe this should avoid conflicts. Running a scan removed some cookies)
Run Stringer (clean)

Thank you in advance,

Following is my HijackThis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 0:07:00, on 1-9-2007
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)
Boot mode: Normal

Running processes:
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\Program Files\Common Files\Roxio Shared\9.0

C:\Program Files\McAfee\MSK\mskagent.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\Common

C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\AAWTray.exe
C:\Program Files\DellSupport\DSAgnt.exe


C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Windows Mail\WinMail.exe
C:\Program Files\McAfee\MPS\mpsevh.exe
C:\Program Files\Common Files\Roxio Shared\9.0

C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet

Explorer\Main,Search Page =

R1 - HKLM\Software\Microsoft\Internet

Explorer\Main,Default_Page_URL =


R1 - HKLM\Software\Microsoft\Internet

Explorer\Main,Default_Search_URL =

R1 - HKLM\Software\Microsoft\Internet

Explorer\Main,Search Page =

R0 - HKLM\Software\Microsoft\Internet

Explorer\Main,Start Page =

R0 - HKLM\Software\Microsoft\Internet

Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet

Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet

Explorer\Main,Window Title = Internet Explorer provided

by Dell
R0 - HKCU\Software\Microsoft\Internet

Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7

-4D59-B87D-784B7D6BE0B3} - C:\Program

Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {47B83D78-F986-4E96-9769-

2C55EF14DA0B} - C:\Windows\system32\__c009596A.dat
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-

206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {5DDE5591-A8AB-4897-93EF-

1E4E943F85A7} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-

D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02

O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-

6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptcl.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-

8333-CF10577473F7} - c:\program

O2 - BHO: Browser Address Error Redirector - {CA6319C0-

31B7-401E-A518-A07C3DB8F777} - C:\Program

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-

009027A5CD4F} - c:\program

O3 - Toolbar: (no name) - {F06E2ABE-3A50-4079-BE25-

FC100D9EAA25} - (no file)
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%

\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [SynTPEnh] C:\Program

O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program

O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI

O4 - HKLM\..\Run: [SigmatelSysTrayApp] sttray.exe
O4 - HKLM\..\Run: [Corel Photo Downloader] C:\Program

Files\Corel\Corel Snapfire Plus\PhotoDownloader.exe
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program


Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program

Files\Common Files\Roxio Shared\9.0

O4 - HKLM\..\Run: [MskAgentexe] C:\Program

O4 - HKLM\..\Run: [ECenter] c:\dell\E-

O4 - HKLM\..\Run: [PCMService] "C:\Program

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common

Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program

Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program

O4 - HKLM\..\Run: [AAWTray] C:\Program

Files\Lavasoft\Ad-Aware 2007\AAWTray.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows

Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [DellSupport] "C:\Program

Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [swg] C:\Program


O4 - HKCU\..\Run: [ehTray.exe]

O4 - HKLM\..\Policies\Explorer\Run: [user32.dll]

C:\Program Files\Video ActiveX Access\iesmn.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%

\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL

O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter]

rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL

O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%

\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK

O4 - HKUS\S-1-5-18\..\RunOnce: [DelayShred] "c:\program

files\mcafee\mshr\ShrCL.EXE" /P7 /q

C:\Users\David\AppData\Local\Temp\Low\HSPERF~1.SH! (User

O4 - HKUS\.DEFAULT\..\RunOnce: [DelayShred] "c:\program

files\mcafee\mshr\ShrCL.EXE" /P7 /q

C:\Users\David\AppData\Local\Temp\Low\HSPERF~1.SH! (User

'Default user')
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program

Files\Common Files\Adobe\Calibration\Adobe Gamma

O4 - Global Startup: Adobe Reader Speed Launch.lnk =

C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Digital Line Detect.lnk =

C:\Program Files\Digital Line Detect\DLG.exe
O4 - Global Startup: QuickSet.lnk = ?
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5

-00401C608501} - C:\Program Files\Java\jre1.6.0_02

O9 - Extra 'Tools' menuitem: Sun Java Console -

{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program

O13 - Gopher Prefix:
O20 - AppInit_DLLs: C:\Windows\system32\__c009A289.dat
O22 - SharedTaskScheduler: glauke - {cc824bb2-d4b3-41f1

-bba0-f8240e4cc495} - (no file)
O23 - Service: Ad-Aware 2007 Service (aawservice) -

Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007

O23 - Service: Apple Mobile Device - Apple, Inc. -

C:\Program Files\Common Files\Apple\Mobile Device

O23 - Service: Ati External Event Utility - ATI

Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: C-DillaCdaC11BA - Macrovision -

O23 - Service: DSBrokerService - Unknown owner -

C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: McAfee E-mail Proxy (Emproxy) - McAfee,

Inc. - C:\PROGRA~1\COMMON~1\McAfee\EmProxy\emproxy.exe
O23 - Service: Google Updater Service (gusvc) - Google -

C:\Program Files\Google\Common\Google

O23 - Service: InstallDriver Table Manager (IDriverT) -

Macrovision Corporation - C:\Program Files\Common

Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod-service (iPod Service) - Apple Inc.

- C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee HackerWatch Service - McAfee, Inc.

- C:\Program Files\Common

O23 - Service: McAfee Update Manager (mcmispupdmgr) -

McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc.

- C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee,

Inc. - c:\program files\common

O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. -

O23 - Service: McAfee Protection Manager (mcpromgr) -

McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee,

Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Redirector Service (McRedirector)

- McAfee, Inc. - c:\PROGRA~1\COMMON~1

O23 - Service: McAfee Real-time Scanner (McShield) -

McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee,

Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service

(MpfService) - McAfee, Inc. - C:\Program

O23 - Service: McAfee Privacy Service (MPS9) - McAfee,

Inc. - C:\PROGRA~1\McAfee\MPS\mps.exe
O23 - Service: McAfee SpamKiller Service (MSK80Service)

- McAfee Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions -

C:\Program Files\Common Files\Roxio Shared\9.0

O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) -

Sonic Solutions - C:\Program Files\Common Files\Roxio

O23 - Service: SigmaTel Audio Service (STacSV) -

SigmaTel, Inc. - C:\Program Files\SigmaTel\C-Major

O23 - Service: stllssvr - MicroVision Development, Inc.

- C:\Program Files\Common Files\SureThing

O23 - Service: XAudioService - Conexant Systems, Inc. -


End of file - 9864 bytes

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#2 SifuMike


    malware expert

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  • Local time:04:26 AM

Posted 11 September 2007 - 02:15 PM

Hello dmorison,

Our apologies for the delay. If you still need help, please post a new log so I can see if anything has changed.

Please make sure that Word Wrap is turned OFF in Notepad before you copy and paste the HijackThis log here. Take a look at the log you just posted.
It's an eye killer :thumbsup:
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!

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Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

#3 SifuMike


    malware expert

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  • Gender:Male
  • Location:Vancouver (not BC) WA (Not DC) USA
  • Local time:04:26 AM

Posted 20 September 2007 - 04:03 PM

Due to inactivity, this thread will now be closed. If you need this topic reopened, please contact me or a member of the HJT Team and we will reopen it for you. Include the address of this thread in your request. If you should have a new issue, please start a new topic. This applies only to the original topic starter. Everyone else please begin a New Topic.
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!

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Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

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