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Computer Slows To A Crawl After Internet Connection Made


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#1 Pavones

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Posted 31 August 2007 - 04:10 PM

Hello,

I've run through the steps, it seemed like the adaware/spybot sd worked for a little while, but now the problem is worse. Before connecting to the internet (dial-up) the machine works fine. Everything is snappy and great. As soon as I connect to teh internet, even rt-click explore my computer takes 20-30 seconds longer than normal. I was not able to run an online virus scan due to my slow dial up connection. Also, it seems like the internet browsing itself is also slowed. I thought that it could be my antivirus realtime protection slowing everything down, so I uninstalled it (AVG), and everything seemed to go faster... for a while. Now it's worse. I've installed Kapersky to try it, and that seems to slow everything down as well. I'd really rather not format/install, but I feel as though that time is near.

thanks,
dean

Toshiba Satellite 2455-s305 with 768MB ram

hjt log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:07:51 PM, on 8/31/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\avp.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\avp.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.e-savtravel.com/rzvirtual/siste...=1&wtfare=Y
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshiba.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.toshiba.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\avp.exe"
O4 - Startup: AutorunsDisabled
O4 - Global Startup: AutorunsDisabled
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - AutorunsDisabled - (no file)
O9 - Extra button: Web Anti-Virus statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\SCIEPlgn.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O14 - IERESET.INF: START_PAGE_URL=http://www.toshiba.com
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/...lscbase9602.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd...b?1188334746350
O17 - HKLM\System\CCS\Services\Tcpip\..\{49E2822B-CE96-4DF4-8C68-303F8157D6EF}: NameServer = 196.40.31.206
O17 - HKLM\System\CCS\Services\Tcpip\..\{70F70CD2-DE1C-4BC4-966D-498FD74E539C}: NameServer = 192.168.11.1
O20 - Winlogon Notify: AutorunsDisabled - C:\WINDOWS\
O23 - Service: Kaspersky Anti-Virus 7.0 (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\avp.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe

--
End of file - 3577 bytes
ACER Aspire 5630 2gig ram, 160gig HD, XP sp3, Firefox, AVGfree
(2) Toshiba Satellite 2455-s305 laptops, 768MB ram and 512MB, 60Gig HDs, WinXP SP2, Firefox/Thunderbird, AVGFree, Adaware2007, Spybot SD

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#2 Pavones

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Posted 01 September 2007 - 09:53 AM

OK, in addition to the steps listed here: Preparation Guide For Use Before Posting A Hijackthis Log, I removed all network places (none were relevant anymore), disabled unused network adapters, ran Network setup wizard for "no network", fixed what I deemed unnecessary HJT, and removed Kapersky. Works great now. Thanks for the great forum.
Dean



New HJT log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:28:07 AM, on 9/1/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Adobe\Acrobat 6.0\Acrobat\Acrobat.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) -

http://cdn.scan.onecare.live.com/resource/...lscbase9602.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -

http://www.update.microsoft.com/windowsupd...b?1188334746350
O17 - HKLM\System\CCS\Services\Tcpip\..\{49E2822B-CE96-4DF4-8C68-303F8157D6EF}: NameServer = 196.40.31.206
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program

Files\Analog Devices\SoundMAX\SMAgent.exe

--
End of file - 1603 bytes
ACER Aspire 5630 2gig ram, 160gig HD, XP sp3, Firefox, AVGfree
(2) Toshiba Satellite 2455-s305 laptops, 768MB ram and 512MB, 60Gig HDs, WinXP SP2, Firefox/Thunderbird, AVGFree, Adaware2007, Spybot SD

#3 Pavones

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Posted 03 September 2007 - 01:42 PM

UPDATE******

I have now *rediscovered* the problem... apparently the slowdown only happens after my computer has gone to sleep and wakes back up again. Then everything is slower, switching between apps, re-opening apps just closed (normally stored in memory and opening super quickly), switching tabs in firefox, etc. What normally takes a split second takes 5-10 seconds or more. Typing is delayed etc.

If you have any suggestions (other than just shutting down every time) please let me know.

Toshiba Satellite 2455-s305

TIA,
dean
ACER Aspire 5630 2gig ram, 160gig HD, XP sp3, Firefox, AVGfree
(2) Toshiba Satellite 2455-s305 laptops, 768MB ram and 512MB, 60Gig HDs, WinXP SP2, Firefox/Thunderbird, AVGFree, Adaware2007, Spybot SD

#4 Grinler

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Posted 17 September 2007 - 02:15 PM

Sleep/Hibernation is notoriously buggy. I would play with the settings till you find the culprit. For example, change it to not sleep the monitor, and if it still happens we now know it is not the monitor causing the problem. Next try the hard disks, etc.

#5 Pavones

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Posted 19 September 2007 - 12:38 PM

Hi Lawrence,

Thanks for the tip. Since my last post I have turned off screen sleep and turned on Hibernate. Interesting to note is that now the computer works fine, but eventually slowing to a crawl (does not seem directly internet related anymore). When it does, I close the lid, it hibernates, then after waiting a few minutes, I open the laptop back up and it's all snappy like new.

Not sure if the topic should be moved elsewhere now because:

I'm leaning (again) toward overheating. I had previously downloaded FanControl to see what the CPU temps were, but they came back to what i thought was normal 44 degrees C. (p4 2.4GHz) So I moved on to software possibilities

I just pulled the heatsink and cleaned then reapplied some Antec Formula 5 thermal goop and blew out the fan and heatsink with a canned air.

I have re-enabled a BIOS setting called CPU Sleep Mode (per your advice about sleep/hibernate).

I'll post a follow up after some testing.

Thanks,
dean
ACER Aspire 5630 2gig ram, 160gig HD, XP sp3, Firefox, AVGfree
(2) Toshiba Satellite 2455-s305 laptops, 768MB ram and 512MB, 60Gig HDs, WinXP SP2, Firefox/Thunderbird, AVGFree, Adaware2007, Spybot SD

#6 Grinler

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Posted 19 September 2007 - 01:50 PM

What I would suggest is that you create a new topic in the Hardware forum and link back to this one for further information. I would then close this topic.

This allows the helpers in the other forums to know that it is a new topic and should get more eyes on it. If we move this one, not as many people will look.




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