Posted 30 August 2007 - 02:23 PM
On an XP Home with SP2, we have been having issues with Outlook Express 6 for months. It is my boss's computer, and most of her issues are that when she clicks on anything in Outlook it seems to forget about it. She clicks on the Create Button, and her cursor turns to an hourglass, but then does nothing- eventually returning to her normal cursor. She has also been having recieving issues. I have personally sent an email to her account in which she never recieved.
A lot of times, the application just locks up, and has to be shutdown in the task manager. I received the following today when notified of the error report:
szappname : msimn.exe szappver : 6.0.2900.2180 szmodname : hungapp szmodver : 0.0.0.0 offset 00000000
There was also a box that had the errors in it:
I looked in the folder, and couldn't even find the WER9385 folder, but several with different numbers. Most of them contained the files msimn.exe.hdmp and msimn.exe.mdmp.
So I decided to export the address book and messages so I wouldn't lose any information when trying to figure out the problem. The exporting of the address book went fine, but when I tried to export the messages, I got this error:
The export could not be performed. Your default MAPI store could not be opened.
I have very little knowledge of anything to with outlook.
Any help would be greatly apprieciated.