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#1 Azurile0

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Posted 28 August 2007 - 11:33 AM

I have a virus that has taken away xp's skin, prevents copy pasting, prevents the clickand drag of files, and has prevented my internet browsers from being able to find a connection. Also if i try to run cmd it flashes up then closes, instead of waiting for me to enter a command. Other programs and files seem to run ok.

What should i do?

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#2 jgweed

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Posted 28 August 2007 - 11:39 AM

Can you run your resident Anti-virus, etc., in Safe Mode?
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#3 quietman7

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Posted 28 August 2007 - 12:17 PM

If your anti-virus scan in safe mode does not resolve the problem, then you can try this:

Since you cannot use your Internet, you are going to need access to another computer (family member, friend, etc) with an Internet connection.

Please download the following programs and save to a USB stick or CD:
Sysclean Package. Be sure to print out the "How to use Sysclean Package Instructions".
Virus Pattern Files - (Pattern files are usually named lptxxx.zip, where xxx is the pattern file number)
ATF Cleaner
Dr.Web CureIt
HijackThis Installer. This is HijackThis 2.0.2 but it is an automatic setup version which will install HJT in the proper location if we need to use it. DO NOT fix anything with HijackThis unless advised. We are downloading this tool in case you need to use it.

Transfer all these programs to the infected computer.

For the Sysclean Package do this:
  • Create a new folder on drive "C:\" and rename it Sysclean - (C:\Sysclean).
  • Place the sysclean.com inside that folder.
  • Extract (unzip) the lptxxx.zip pattern file into the Sysclean folder where you put sysclean.com. DO NOT scan yet.
Reboot your computer in "SAFE MODE" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup [but before the Windows icon appears] press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: Some anti-virus programs such as Avast will alert you to a virus attack when running sysclean so it's best to disable them before going to the next step.

Scan with Sysclean as follows:
  • Open the Sysclean folder and double-click on sysclean.com to start the scanning process.
  • Put a check mark on the "Automatically clean or delete infected files" option by clicking in the checkbox.
  • Click the Advanced >> button.
  • The scan options appear. Select the "Scan all local fixed drives".
  • Click the "Scan button" on the Trend Micro System Cleaner console.
  • It will take some time to complete. Be patient and let it clean whatever it finds.
  • Another MS-DOS window appears containing the log file generated in the System Cleaner folder.
  • To view the log, click the "View button" on the Trend Micro System Cleaner console. The Trend Micro Sysclean Package - Log window appears.
    • The Files Detected section shows the viruses that were detected by System Cleaner.
    • The Files Clean section shows the viruses that were cleaned.
    • The Clean Fail section shows the viruses that were not cleaned.
  • Exit when done.
This tool generates a log file (sysclean.log) in the same folder where the scan is completed. When using Sysclean its best to use the Administrator's account or an account with Administrative rights otherwise you will not have the rights to scan some locations. The scanning process may result in "Access Denied" messages for some files. This is normal because these files are protected by the system.

Scan with Dr.Web CureIt as follows:
  • Double-click on cureit.exe to start the program. An "Express Scan of your PC" notice will appear.
  • Under "Start the Express Scan Now", Click "OK" to start. This is a short scan that will scan the files currently running in memory and when something is found, click the Yes button when it asks you if you want to cure it.
  • Once the short scan has finished, Click Options > Change settings
  • Choose the "Scan tab" and UNcheck "Heuristic analysis"
  • Back at the main window, click "Select drives" (a red dot will show which drives have been chosen)
  • Then click the "Start/Stop Scanning" button (green arrow on the right) and the scan will start.
  • When done, a message will be displayed at the bottom advising if any viruses were found.
  • Click "Yes to all" if it asks if you want to cure/move the file.
  • When the scan has finished, look if you can the next icon next to the files found. If so, click it, then click the next icon right below and select "Move incurable".
    (This will move it to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if it can't be cured)
  • Next, in the Dr.Web CureIt menu on top, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
Remember to re-enable your anti-virus program when done.
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#4 Azurile0

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Posted 30 August 2007 - 07:05 PM

So i followed all of the steps. (i found that even though i could not copy/paste or drag files i could compress them and "extract to" where I had to for syscleaner)

Now i can access cmd, however the other problems still persist and when my computer is starting up there are a few applications that say that they can not run and have to close. None of the applications are really important though and i can reinstall the ones that i like later.

What should i do next?

#5 quietman7

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Posted 31 August 2007 - 04:13 AM

Please read and follow all instructions in the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". In step #9 there are instructions for installing HijackThis and creating a log. (This is a self-extracting version which will automatically install HJT in the proper location.)

When you have done that, post your log in the HijackThis Logs and Analysis Forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
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