Hi Budapest and quetman7,
Thanks for the advice. I downloaded both and used them. Her PC seems to be working great and bug free now.
However, now that I can actually use the PC and navigate around on it I have found that the sound system and CD/DVD players do not work.
When trying to listen to an Internet radio station only barely recognizable garbled sounds come through. And the CD/DVD players (one CD player and one CD/DVD player) will not even register that they have something in their drive no matter what I put in them.
I'm thinking that it might just be a software problem but I,m not sure. I have no problem with accessing the Internet and doing email and running programs, etc. with the software.
I've even switched her CD/DVD player with my CD/DVD player and still have the same problem which lends to the idea that it's a software problem.
Now here is the point, sense I can't access the CD/DVD players to do a total re-install which is exactly what I'd do here how do I straighten this situation out?
"How do I fix the software if it's the software (and everything indicates it is the software)."
Please, it seems to be a great computer. At least that's what I'd like to think of it as. It's a Dell PC with a real nice package of XP Media Addition, 2 CD/DVD players, a 220
GB HD, seems to have a lot of toots and whistles and a great warranty.
However, Dell has already been out here to fix a number of things on it, mostly what I thought was user problems, viruses and things. But this last time under my watch Dell has come out to replaced the mother board and power supply. Fortunately, the warranty is good for about another two years.
I on the other hand have a 4 year old custom built PC with no such warranty that I've never had this kind of major problems with it, knock on wood, and I use it all the time.
Anyhow, her Dell will be a great PC if we can get everything to work on it the way it is suppose to work.
So, do any of you have any idea what might be the problem here with garbled sounds and 2 none functional CD/DVD players and what I might do to correct it especially if it's just a software problem?
I really will appreciate what ever advice you may have to offer. Thanks.
PS I guess that I'll also post this on the forum for software/hardware problems?
Edited by Johnz414, 31 August 2007 - 01:20 PM.