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Please Help I Am Infected


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#1 remus59

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Posted 27 August 2007 - 05:09 AM

I have had a virus infection that changed my desktop to a red screen with a big biohazard symbol on it, that was hyperlinked to launch internet explorer for a program that supposedly cleaned everything up. It also won't let me change the desktop. My home page was also changed. I think my son may have fallen for the trap of clicking on a download.
I have now run avg antivirus, adaware and spybot, which identified and removed many items. But I still have a small shield symbol in the lower right corner which alternates between a red cross and a blue question mark, which periodically pups up a balloon saying that the computer has encountered a number of virus attacks. If I click on it (right or left mouse) it launches internet explorer to the following web site:

virusprotectpro.com

How do I get rid of it?
Is AVG antivirus any good? Or is there a better antivirus program (preferably free!)
Thanks very much, I appreciate any suggestions.
Ray

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#2 Budapest

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Posted 27 August 2007 - 05:12 AM

Hello remus59 and :thumbsup: to Bleeping Computer.

Please see the following Bleeping Computer removal guide:

How to remove VirusProtectPro or VirusProtect Pro
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 remus59

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Posted 28 August 2007 - 08:25 PM

Thank you so much for your help Budapest!
That did the trick.
Everything is working fine now.
Very Much Appreciated!!!
Ray

#4 quietman7

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Posted 29 August 2007 - 10:10 AM

If you are not having any further problems, then you should Set a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not access it to delete these bad files which sometimes can reinfect your system if you use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recent Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "OK".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.

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#5 remus59

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Posted 31 August 2007 - 06:15 AM

Thanks Queitman7
That's good advice.
I will do it now.
Thanks for your help.
Cheers
Ray

#6 quietman7

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Posted 31 August 2007 - 09:36 AM

Your welcome.

To protect yourself against malware and reduce the potential for re-infection, read:
"Simple and easy ways to keep your computer safe".
"How did I get infected?, With steps so it does not happen again!".
"The Ten Most Dangerous Things Users Do Online".
"Seven ways to keep your search history private".
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