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Xp Pro Constant System Crashes For No Apparent Reason.


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11 replies to this topic

#1 chrischance

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Posted 26 August 2007 - 10:23 PM

My computer Crashes at least once a day most of the time more it just out of the blue reboots for no apparent reason or following any pattern.

This is a copy of the Windows Text file after the crash they all seem to be the same.
The system has recovered from a serious error.

Server=watson.microsoft.com
UI LCID=1033
Flags=1696082
Brand=WINDOWS
TitleName=Microsoft Windows
DigPidRegPath=HKLM\Software\Microsoft\Windows NT\CurrentVersion\DigitalProductId
ErrorText=A log of this error has been created.
HeaderText=The system has recovered from a serious error.
Stage2URL=
Stage2URL=/dw/bluetwo.asp?BCCode=1000000a&BCP1=91F97344&BCP2=00000002&BCP3=00000000&BCP4=8050E252&OSVer=5_1_2600&SP=2_0&Product=256_1
DataFiles=C:\DOCUME~1\PmA\LOCALS~1\Temp\WER3bf4.dir00\Mini082607-01.dmp|C:\DOCUME~1\PmA\LOCALS~1\Temp\WER3bf4.dir00\sysdata.xml
ErrorSubPath=blue
DirectoryDelete=C:\DOCUME~1\PmA\LOCALS~1\Temp\WER3bf4.dir00

This has been my first attempt at building a computer but it has never worked right. After I purchased the Mother Board and Windows XP Pro O.E.M. I Read some bad reviews about the board.
Unfortunately Windows is tied to this Mother Board.

Any way the computer has: an AMD Socket 939 Athlon 64 X2 4800+ Dual Core Processor,
an ATI Pure Cross Fire Advantage PC-A9RD4800Adv Mother Board,
a Sapphire 256MB X1950 GT Video Card with a shadow card in the second slot (don't need two),
3 GB of memory can't remember the brand but it was not anything fancy
two DVD Burners one Sony one HP,
a five in one slot card reader,
two case mounted USB ports with one Fire Wire port (still not connected) .
All Hard Ware has the latest updated drivers that are available.

I decided to include everything because I am all most completely convinced I have some sort of hard ware problem. I have tried everything I can think of as this is a reoccurring and annoying problem I have switched out the memory, changed hard drives, reformatted the hard drive and preformed a clean install of Windows more times than I can remember (at least 30), I unhooked all of the USB and Fire Wire cables and switched DVD players.

As far as software goes I use Kaspersky Internet Security 6.0, which is pretty much the only program that has been reinstalled through all the formatting etc.

Any help would be greatly appreciated
Thanks for your time
Chris

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#2 acklan

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Posted 28 August 2007 - 01:14 AM

Could you check the Event Viewer located in the Administrative Tools? Post the last 4 errors here.
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#3 zbd

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Posted 28 August 2007 - 08:28 AM

Have you cleaned the inside lately? Mine was crashing randomly before I looked inside.
A lot of dust and clutter can build up without knowing it causing overheating.

http://www.bleepingcomputer.com/tutorials/cleaning-the-inside-of-your-pc/

#4 McGhee

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Posted 28 August 2007 - 02:55 PM

My computer was CONSTANTLY rebooting or just shutting down also. After checking to make sure everything was seated properly and changing my PSU it continued to shut down. Finally I looked closely inside and saw quite a bit of dust had accumulated inside even though I had blown out the dust already. It was all over the graphics card fan and processor fan. Once I gave the inside a GOOD cleaning everything has been fine.

#5 jhsmurray

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Posted 28 August 2007 - 03:03 PM

First I would have a look at the sysdata.xml file referenced in the error.

Then, have a look at this:
http://www.experts-exchange.com/Miscellane...Q_20813353.html
Basically it says that a corrupted sysdata.xml dump file can cause crashes, and that all instances of this file should be deleted (I would make a backup first, as I personally have never done anyhting like this before, so if you proceed, do so at your own risk :thumbsup: ).

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#6 chrischance

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Posted 30 August 2007 - 11:22 AM

acklan,

Here are the last four system errors from the event viewer. I also noticed under the application tab lots of errors and at least a hundred warnings.

Thank you for your time and any help you can offer.
Chris

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 8/29/2007
Time: 10:09:58 PM
User: PMAFF\PmA
Computer: PMAFF
Description:
The server {98D9A6F1-4696-4B5E-A2E8-36B3F9C1E12C} did not register with DCOM within the required timeout.

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 8/28/2007
Time: 11:04:35 AM
User: N/A
Computer: PMAFF
Description:
Error code 1000000a, parameter1 608989e3, parameter2 00000002, parameter3 00000001, parameter4 8051b292.

Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 30 1000000
0020: 61 20 20 50 61 72 61 6d a Param
0028: 65 74 65 72 73 20 36 30 eters 60
0030: 38 39 38 39 65 33 2c 20 8989e3,
0038: 30 30 30 30 30 30 30 32 00000002
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 31 2c 20 38 30 35 31 01, 8051
0050: 62 32 39 32 b292

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 8/27/2007
Time: 7:46:37 PM
User: N/A
Computer: PMAFF
Description:
Error code 10000050, parameter1 c0ffad7c, parameter2 00000000, parameter3 8050525f, parameter4 00000000.

Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 35 1000005
0020: 30 20 20 50 61 72 61 6d 0 Param
0028: 65 74 65 72 73 20 63 30 eters c0
0030: 66 66 61 64 37 63 2c 20 ffad7c,
0038: 30 30 30 30 30 30 30 30 00000000
0040: 2c 20 38 30 35 30 35 32 , 805052
0048: 35 66 2c 20 30 30 30 30 5f, 0000
0050: 30 30 30 30 0000

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 8/26/2007
Time: 11:29:19 PM
User: N/A
Computer: PMAFF
Description:
Error code 1000000a, parameter1 03000020, parameter2 00000002, parameter3 00000000, parameter4 80514721.

Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 30 1000000
0020: 61 20 20 50 61 72 61 6d a Param
0028: 65 74 65 72 73 20 30 33 eters 03
0030: 30 30 30 30 32 30 2c 20 000020,
0038: 30 30 30 30 30 30 30 32 00000002
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 30 2c 20 38 30 35 31 00, 8051
0050: 34 37 32 31 4721

#7 chrischance

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Posted 30 August 2007 - 11:57 AM

McGhee,
zbd,


Yes, I keep the inside very clean probably more than most. However, it should be noted that nothing in this computer is over six months old. Also I have an HP computer that is older and I have never had and re-boot problems with it even though they are similarly configured and on the same network. I pretty much use it for a back-up because of the problems with this one


jhsmurray,

I don't know how to view .xml files and I really don't want to make things any worse. I did buy Windows XP Inside Out second edition a couple of months ago and tried numerous different things out of the book and it only seemed to make the computer worse ending with me having to preform several clean installs.

Thank you all for your time!
Chris

I try to check this as often as I can but I just started my classes at the local collage and I'm pretty overwhelmed right now.

#8 DaChew

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Posted 30 August 2007 - 12:24 PM

wonder if you have bad memory or bios is set wrong for it?

is this your motherboard?

http://www.sapphiretech.com/us/support/drivers_viewlist.php

does device manager show any problems

what are the dates for your drivers? compared to the web site's list of drivers

is your bios current?
Chewy

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#9 acklan

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Posted 30 August 2007 - 12:57 PM

acklan,

Here are the last four system errors from the event viewer. I also noticed under the application tab lots of errors and at least a hundred warnings.


Give us the last four errors and the last four warnings. If you are wondering why only four, usually the errors are repeating so the most current is generally all you need.
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#10 garmanma

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Posted 30 August 2007 - 02:04 PM

I don't know how to view .xml files and I really don't want to make things any worse.

This might help with that how to view xml files
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#11 chrischance

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Posted 01 September 2007 - 10:49 AM

DaChew,

Thank you for the link. The only thing I'm not sure is up to date is the bios I tried to update it once before and don't think I got it right using the Winflash before. I will read the manual that came with the motherboard and see if I can do it right this time.
I don't think it's the memory because I have switched memory between my computers to test it and it works without flaw in the other. However, It is quite possible something is set wrong in the bios.
All the drivers are current and the device manager does not show any errors or problems.

acklan,

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 8/27/2007
Time: 8:39:54 PM
User: N/A
Computer: PMAFF
Description:
Faulting application realplay.exe, version 6.0.12.1578, faulting module unknown, version 0.0.0.0, fault address 0x0012d488.

Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 72 65 61 ure rea
0018: 6c 70 6c 61 79 2e 65 78 lplay.ex
0020: 65 20 36 2e 30 2e 31 32 e 6.0.12
0028: 2e 31 35 37 38 20 69 6e .1578 in
0030: 20 75 6e 6b 6e 6f 77 6e unknown
0038: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0040: 20 61 74 20 6f 66 66 73 at offs
0048: 65 74 20 30 30 31 32 64 et 0012d
0050: 34 38 38 0d 0a 488..
Errors:
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 8/27/2007
Time: 7:59:00 PM
User: N/A
Computer: PMAFF
Description:
Faulting application realplay.exe, version 6.0.12.1578, faulting module unknown, version 0.0.0.0, fault address 0x0012d488.

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11706
Date: 8/27/2007
Time: 7:38:39 PM
User: PMAFF\PmA
Computer: PMAFF
Description:
Product: Houghton Mifflin eReference Suite -- Error 1706.No valid source could be found for product Houghton Mifflin eReference Suite. The Windows Installer cannot continue.

Data:
0000: 7b 45 38 44 35 34 42 45 {E8D54BE
0008: 33 2d 37 37 38 31 2d 34 3-7781-4
0010: 42 38 37 2d 42 42 39 46 B87-BB9F
0018: 2d 36 32 37 31 39 42 30 -62719B0
0020: 45 35 32 41 36 7d E52A6}

I only included two because all the ones in between are the same as the first realplay.exe which I hardly ever use so I don't know why.

Warnings:
Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 9/1/2007
Time: 12:35:16 AM
User: NT AUTHORITY\SYSTEM
Computer: PMAFF
Description:
Windows saved user PMAFF\PmA registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.

This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.

Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1001
Date: 8/27/2007
Time: 8:42:05 PM
User: PMAFF\PmA
Computer: PMAFF
Description:
Detection of product '{E8D54BE3-7781-4B87-BB9F-62719B0E52A6}', feature 'AlwaysInstall' failed during request for component '{AFE73F48-D7D8-4337-8827-8453F969DB24}'

Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1004
Date: 8/27/2007
Time: 8:42:05 PM
User: PMAFF\PmA
Computer: PMAFF
Description:
Detection of product '{E8D54BE3-7781-4B87-BB9F-62719B0E52A6}', feature 'AlwaysInstall', component '{727957D3-1E7C-4E53-8E57-0C8E201D9356}' failed. The resource 'C:\WINDOWS\system32\eSellerateControl350.dll' does not exist.

Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1001
Date: 8/27/2007
Time: 8:42:05 PM
User: PMAFF\PmA
Computer: PMAFF
Description:
Detection of product '{E8D54BE3-7781-4B87-BB9F-62719B0E52A6}', feature 'AlwaysInstall' failed during request for component '{AFE73F48-D7D8-4337-8827-8453F969DB24}'

These are the main reoccurring warnings there does not seem to be warnigs about other aplications.


garmanma,

Thanks for the link that is simple enough.


Thank you all for your time and help.
Chris


#12 acklan

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Posted 01 September 2007 - 02:14 PM

What I would start with is removing RealPlayer. Since the MS installer is involve I would suspect RealPlayer may be trying to update and the corrupt files or a possible software conflict. At any rate I would start with uninstalling RealPlayer and them running Microsoft's Update to see if that clears up the error messages.
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