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What Is Helpserv.exe And Why Is It Running?


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#1 bloomcounty

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Posted 26 August 2007 - 02:31 PM

I was off-line (I have dial-up), and I heard my fan start running on high speed on my laptop, and I opened Task Manager and saw that a process called HelpServ.exe (I think that was it... I didn't get to write it down before it vanished) was listed and was using anywhere between 30% and 50% (I think) of the CPU (it alternated between different %'s).

I had Outlook Express and Microsoft Word opened at the time.

It lasted for about 20 seconds, then the process vanished from the Task Manager list.

I have Windows XP Home on this laptop.

I searched for a file called HelpServ.exe on my hard drive, and nothing comes up. So that's weird... (Maybe I have the name wrong for what was listed in Task Manager...?)

I wasn't sure to post this here or in the XP Forum -- feel free to move this to the appropriate place.

I'm going to go scan with my AVG Free A/V and A/S and Spybot and Ad-Aware -- and will post any results.

I want to avoid the standard "let's start downloading and scanning with x-programs" as nothing may be wrong at all. It just seems weird and I've never noticed this before... (And how can an .exe show up in Task Manager that I can't find by searching my hard drive?)

Any help is appreciated -- thanks! :thumbsup:
My stats: Windows XP Home SP2; Firefox 3.0.14 w/ Ad-Block Plus; IE 6.0 (used only for monthly Windows Critical Updates); ZoneAlarm 6.1.744.001 Free; AVG 8.5 A/V Free; SuperAntispyware Free 4.28.1010

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#2 bloomcounty

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Posted 26 August 2007 - 04:12 PM

Update: I ran Spybot, Ad-Aware SE, AVG Free A/V and AVG Antispyware (all in normal mode) -- nothing was found.

Any thoughts? Thanks!
My stats: Windows XP Home SP2; Firefox 3.0.14 w/ Ad-Block Plus; IE 6.0 (used only for monthly Windows Critical Updates); ZoneAlarm 6.1.744.001 Free; AVG 8.5 A/V Free; SuperAntispyware Free 4.28.1010




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