When a program quarantines a file or moves it into a virus vault, that file is safely held there
(and no longer a threat) until you take action to delete it. One reason for doing this is to prevent deletion of an essential file that may have been flagged as a "False Positive
". If that is the case, then you can restore the file. Doing this also allows you to view and investigate the files while keeping them from harming your computer. Quarantine is just an added safety measure
Are you still having the restart issues?
If you don't anti-malware programs see BC's List of Virus & Malware Resources
and at least scan with Ad-Aware
and Spybot S&D
. In #4 there is a list of several free online anti-virus scans which you can perform. I suggest you perform at least two of them
I would also recommend that you download and scan with SUPERAntiSpyware Free
in "SAFE MODE
If that does not help resolve the problem, then please read and follow all instructions
in the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log
". You may have performed some of these steps already. If you can't perform a step, then skip and continue with the next. In step #9 there are instructions for downloading HijackThis and creating a log. (This is a self-extracting version which will automatically install HJT in the proper location.
When you have done that, post your log
in the HijackThis Logs and Analysis Forum
, NOT here
, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.
Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information
. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.