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Cant Delete Mcafee Or Make It Run....freezes Up With White Screen. Browser Wont Let Me Delete Emails Or Even See Certain Sites. Cant Set Home Page

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2 replies to this topic

#1 verycarolina


  • Members
  • 4 posts
  • Local time:12:12 AM

Posted 25 August 2007 - 10:23 AM

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:59:13 AM, on 8/25/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)
Boot mode: Normal

Running processes:
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Sprint\Pantech\Sprint Mobile Broadband (Pantech)\PWIUtilityService.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
C:\Program Files\McAfee\MPS\mpsevh.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
C:\Program Files\Sprint music manager\MEMonitor.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
c:\program files\mcafee\msc\mcuimgr.exe
C:\Program Files\Sprint\Pantech\Sprint Mobile Broadband (Pantech)\CMPWI.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Debbie MacGregor\Local Settings\Temporary Internet Files\Content.IE5\FF2J6NNN\HiJackThis[1].exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.toshiba.com/search
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.comcast.net/toolbar2.0/search/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - blank (file missing)
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - blank (file missing)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptcl.dll (file missing)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: CPub Object - {C68AE9C0-0909-4DDC-B661-C1AFB9F5AE53} - c:\program files\mcafee\mps\mcpopup.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - blank (file missing)
O4 - HKLM\..\Run: [TPSMain] TPSMain.exe
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - Startup: MEMonitor.lnk = C:\Program Files\Sprint music manager\MEMonitor.exe
O4 - Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Metamail Trust Manager.lnk = C:\Program Files\Metamail Inc\Metamail Tray\Metamail Trust Manager.exe
O4 - Global Startup: NkbMonitor.exe.lnk = C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbaredits/...?p=ZUxdm080MFUS
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Save to &Xdrive - res://C:\Program Files\Xdrive\Xdrive Desktop\xdrive.exe/std.html
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: PalTalk - {4EAFEF58-EEFA-4116-983D-03B49BCBFFFE} - C:\Program Files\Paltalk Messenger\Paltalk.exe
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.toshibadirect.com/dpdstart
O16 - DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} (StagingUI Object) - http://zone.msn.com/binFrameWork/v10/StagingUI.cab46479.cab
O16 - DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} (ZoneBuddy Class) - http://zone.msn.com/BinFrameWork/v10/ZBuddy.cab32846.cab
O16 - DPF: {48DF87EE-F2DE-11D8-BE7F-302050C10801} (FlyLoader Class) - http://flyword.com/loaderword_win.cab
O16 - DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} (ZonePAChat Object) - http://zone.msn.com/binframework/v10/ZPAChat.cab32846.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1187448767187
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v10/...ro.cab34246.cab
O16 - DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} (StadiumProxy Class) - http://zone.msn.com/binframework/v10/StProxy.cab41227.cab
O16 - DPF: {FF3C5A9F-5A99-4930-80E8-4709194C2AD3} (ZPA_Backgammon Object) - http://zone.msn.com/bingame/zpagames/ZPA_B...on.cab40641.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{AAB18205-7BD4-40D7-9F7F-D6A71E793A69}: NameServer =
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: DVD-RAM_Service - Matsubleepa Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe
O23 - Service: McAfee E-mail Proxy (Emproxy) - Unknown owner - C:\PROGRA~1\COMMON~1\McAfee\EmProxy\emproxy.exe (file missing)
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee HackerWatch Service - McAfee, Inc. - C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
O23 - Service: McAfee Update Manager (mcmispupdmgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - Unknown owner - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe (file missing)
O23 - Service: McAfee Protection Manager (mcpromgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Redirector Service (McRedirector) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
O23 - Service: McAfee Real-time Scanner (McShield) - Unknown owner - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe (file missing)
O23 - Service: McAfee SystemGuards (McSysmon) - Unknown owner - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe (file missing)
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee Privacy Service (MPS9) - McAfee, Inc. - C:\PROGRA~1\McAfee\MPS\mps.exe
O23 - Service: Pantech Utility Service - Sprint Spectrum, L.L.C - C:\Program Files\Sprint\Pantech\Sprint Mobile Broadband (Pantech)\PWIUtilityService.exe
O23 - Service: Pml Driver - HP - C:\WINDOWS\system32\HPHipm09.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: Swupdtmr - Unknown owner - c:\TOSHIBA\IVP\swupdate\swupdtmr.exe
O23 - Service: TOSHIBA Application Service (TAPPSRV) - TOSHIBA Corp. - C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe

End of file - 12772 bytes

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#2 SifuMike


    malware expert

  • Staff Emeritus
  • 15,385 posts
  • Gender:Male
  • Location:Vancouver (not BC) WA (Not DC) USA
  • Local time:12:12 AM

Posted 31 August 2007 - 05:06 PM

Hello verycarolina,

Sorry for the delay. We have many logs backed up.

McAfee antivirus is very difficult to uninstall, as they (McAfee) does not want malware to uninstall it.
You call uninstall it using the McAfee Consumer Products Removal tool (MCPR.exe)

How to uninstall supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe)

Summary: This document explains how to remove McAfee Consumer products using the McAfee Consumer Products Removal tool. This option should only be used as an alternative if you cannot remove your McAfee product through the normal Add/Remove Programs.

Affected Products:
McAfee Security Center
McAfee VirusScan
McAfee Personal Firewall Plus
McAfee Privacy Service
McAfee SpamKiller
McAfee Wireless Network Security
McAfee SiteAdvisor
McAfee Data Backup
McAfee Network Manager
McAfee Easy Network
McAfee AntiSpyware
Affected Operating Systems:
Microsoft Windows 2000 Professional
Microsoft Windows XP Professional
Microsoft Windows XP Home
Microsoft Windows Vista

NOTE: This tool is not compatible with Microsoft Windows 98 or ME.

Running the McAfee Consumer Product Removal tool (MCPR.exe) removes all 2005, 2006, and 2007 versions of McAfee consumer products.

Download and run the McAfee Removal tool
NOTE: Always be sure to uninstall your McAfee product through Add/Remove Programs, first. The following steps should only be taken if uninstalling through Add/Remove Programs has failed.

Download the removal tool from http://download.mcafee.com/products/licens...atches/MCPR.exe.
Click Save and save the file to any folder on the computer.
Navigate to the folder where the file is saved.
Make sure all McAfee application windows are closed.
Double-click MCPR.exe and the removal tool will start automatically.
Note: Windows Vista users must right-click and select Run as Administrator.
Once the removal tool is finished, you will be prompted to restart your computer. If you choose to restart later, your McAfee product will not be fully removed until you do.
Wait for the computer to restart.

All McAfee products are now removed from your computer.


Lets check your HOSTS file.
It's located at c:\windows\system32\drivers\etc\hosts.
You can open it up in Notepad.
If it's just some lines on top with a # in front of it and followed by localhost, then you don't need to post it;
however, if there are others following localhost, you may have to fix it.
Post it here if that's the case.


You need to have a running antivirus, so see if you can install McAfee antivirus (if you still want to use it).

If you decide not to use McAfee antivirus, then I recommend you download the free

Avast or
AntiVir or
AVG antivirus

Products from all three vendors received the Virus Bulletin's VB100% award and certification for virus detection from ICSA Labs.

Never install more than one antivirus scanner or firewall on your system! Several together can give you problems and decrease the reliability of it seriously!

Whichever antivirus you install, run a complete virus scan of your computer before you post back.
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!

Posted Image

Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

#3 SifuMike


    malware expert

  • Staff Emeritus
  • 15,385 posts
  • Gender:Male
  • Location:Vancouver (not BC) WA (Not DC) USA
  • Local time:12:12 AM

Posted 09 September 2007 - 06:13 PM

Due to inactivity, this thread will now be closed. If you need this topic reopened, please contact me or a member of the HJT Team and we will reopen it for you. Include the address of this thread in your request. If you should have a new issue, please start a new topic. This applies only to the original topic starter. Everyone else please begin a New Topic.
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!

Posted Image

Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

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