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Can't Open Spybot Or Norton, And Can't Run Safe Mode, Can Someone Help?


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#1 ChrisMK

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Posted 25 August 2007 - 04:34 AM

I think I may have something but I'm not sure what it could be. I try to run either Spybot or Norton and they can't seem to be found, even though I know I have them installed. I also try to boot up in safe mode and it just reboots. I am able to boot up normally after clicking on start with last known good configuration. Can someone help? Thank you.

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#2 buddy215

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Posted 25 August 2007 - 06:00 AM

Let's see what Bit Defender can find.
Run the online scan for Bit Defender in normal mode. Allow it to quarantine whatever it finds.
http://www.bitdefender.com/scan8/ie.html
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 ChrisMK

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Posted 25 August 2007 - 06:10 AM

I'll do that. Should I post the results? And should I do a Hijack log as well? Thank you.

#4 buddy215

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Posted 25 August 2007 - 06:16 AM

Sure, you can post the Bit Defender log. As far as doing a Hijack This log, let's see what Bit Defender finds first. I am not sure that this is even a malware problem. Other than the missing programs do you have any other reason to believe you have malware?
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#5 ChrisMK

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Posted 25 August 2007 - 06:19 AM

Not sure if it's malware. I know for sure something is wrong, and these problems haven't happened before. Have you ever heard of this before?

#6 quietman7

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Posted 25 August 2007 - 07:29 AM

Have you tried using System Restore or System Restore from a command prompt in "SAFE MODE" to return to a previous state before your problems began?
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#7 ChrisMK

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Posted 25 August 2007 - 08:39 AM

I ran BitDefender and it took care of some viruses and such but I don't know how to get a log from it. What should I do next? And I can't get into safe mode for some reason. I haven't tried system restore, but I figured if I had a virus and tried to do that, it wouldn't work. But I could try it.

#8 buddy215

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Posted 25 August 2007 - 09:41 AM

When Bit Defender's scan is complete, click on "view report". It would be helpful if you would post what Bit Defender found other than in the "Restore" folder or "Quarantine file in Norton or other security program.
You can also post a Hijack This log. Directions are in the link below. Once the HJT program is downloaded, migrate to the HJT.exe and right click on it. Select "rename" and name it lastchancescan.com. Then double click on it to open. The reason for that is malware sometimes prevents HJT from functioning or hides from its scan. DO NOT post the log in this forum but in the HJT forum.
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

You could also do another scan with Super Antispyware before posting the Hijack This log.
Install Super Antispyware. Run it in safe mode if you can, otherwise use regular mode. Allow it to quarantine whatever it finds.
http://www.superantispyware.com/
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#9 ChrisMK

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Posted 25 August 2007 - 01:26 PM

I tried running SuperAntiSpyware and by the time it has reached files, about half way through scanning that, my computer reboots, so I am not able to finish the scan. Plus I tried system restore and it wasn't able to complete because of rebooting. When I post a Hijack log do I need to address you buddy215, so everyone knows who it's for?

#10 buddy215

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Posted 25 August 2007 - 02:04 PM

No, ONLY the Hijack This Team is allowed to respond. Sounds like you have some bad malware there. Good luck to you.
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#11 ChrisMK

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Posted 25 August 2007 - 02:24 PM

Okay. Should I explain my problem to them, and then post the log. Or just post the log?

#12 buddy215

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Posted 25 August 2007 - 02:30 PM

Just like at the doctor's office--tell them your problem, where the pain is and they will take good care of you.
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#13 ChrisMK

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Posted 25 August 2007 - 02:43 PM

Okay thanks for your help. I appreciate it.

#14 quietman7

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Posted 25 August 2007 - 04:39 PM

Your log is posted here.

After posting a log you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make may cause confusion for the member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

To avoid confusing, I am closing this topic until you are cleared by the HJT Team. If you still need assistance after your log has been reviewed and you have been cleared, please PM me or another moderator and we will re-open this topic.

Thanks for your cooperation and good luck with your log.
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