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Keyboard Problems....please Help


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#1 superman7018

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Posted 24 August 2007 - 05:41 PM

I'm having problems with my laptops keyboard. Every time I type press a key like "g" I get "5g" or when I type "h" I get "6h" instead. Pretty much most of the keys are jumbled up and giving me problems.

I used Norton, and it was useless. I then used Kaspersky and it says I have adware.win32.virtumonde.hb. I used VundoFix and it says I have nothing on my laptop. I ran Adware and Spybot Searc6h & Destroy.

I could really use some help. I can't keep typing with my keyboard messed up like this.

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#2 Falu

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Posted 09 September 2007 - 03:26 PM

Hi superman7018, :flowers:

If you still need help please post a fresh HijackThis log and I'll be happy to look at it for you.

A new version of HijackThis has now been released, so before you repost your log please download and install the new version by following the instructions in Step 9 of the Preparation Guide For Use Before Posting A Hijackthis Log.

Thanks for your patience! :thumbsup:

P.S. Don't attach the log but copy/paste it using the Add Reply button.

#3 superman7018

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Posted 13 September 2007 - 06:46 AM

Thanks for helping me out wit6h this issue. :thumbsup:

Here is my log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:45:58 AM, on 9/13/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\netdde.exe
C:\Program Files\Kaspersky\Kaspersky Internet Security 7.0\avp.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\system32\clipsrv.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\vssvc.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\WINDOWS\System32\dmadmin.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
C:\Program Files\Kaspersky\Kaspersky Internet Security 7.0\avp.exe
C:\Program Files\Unlocker\UnlockerAssistant.exe
C:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\Program Files\uTorrent\utorrent.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Pidgin\pidgin.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Documents and Settings\Ian.SUPERMAN\Desktop\VS_Net_2005_Pro_Downloader.exe
C:\Documents and Settings\Ian.SUPERMAN\Desktop\VS_Net_2005_Pro_Downloader(2).exe
C:\Documents and Settings\Ian.SUPERMAN\Desktop\HiJackThis.exe

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky\Kaspersky Internet Security 7.0\avp.exe"
O4 - HKLM\..\Run: [UnlockerAssistant] "C:\Program Files\Unlocker\UnlockerAssistant.exe"
O4 - HKLM\..\Run: [itype] "C:\Program Files\Microsoft IntelliType Pro\itype.exe"
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [McAfee Backup] C:\Program Files\McAfee\MBK\McAfeeDataBackup.exe
O4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\utorrent.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-21-790525478-115176313-725345543-1006\..\Run: [Orb] "C:\Documents and Settings\Edmund\My Documents\Programs\Orb\bin\OrbTray.exe" /background (User 'Vickie')
O4 - HKUS\S-1-5-21-790525478-115176313-725345543-1006\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet (User 'Vickie')
O4 - HKUS\S-1-5-21-790525478-115176313-725345543-1006\..\Run: [AWMON] "C:\PROGRA~1\Lavasoft\AD-AWA~1\Ad-Watch.exe" (User 'Vickie')
O4 - HKUS\S-1-5-21-790525478-115176313-725345543-1006\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Vickie')
O4 - HKUS\S-1-5-21-790525478-115176313-725345543-1007\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Edmund')
O8 - Extra context menu item: Add to Anti-Banner - C:\Program Files\Kaspersky\Kaspersky Internet Security 7.0\ie_banner_deny.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Kaspersky Internet Security 7.0 (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky\Kaspersky Internet Security 7.0\avp.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Unknown owner - C:\Program Files\Bonjour\mDNSResponder.exe (file missing)
O23 - Service: FileZilla Server FTP server (FileZilla Server) - FileZilla Project - c:\xampp\FileZillaFTP\FileZillaServer.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 4781 bytes

#4 Falu

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Posted 15 September 2007 - 05:43 AM

Hi superman7018, :thumbsup:

Welcome to BleepingComputer Forums and thanks again for your patience.

Thanks for helping me out wit6h this issue.


You're very welcome!!

1. Allthough you have Sun Java jre1.6.0_02 installed, version jre1.5.0_03 is still running. Click on Start, Settings, Control Panel and double-click on Add or Remove Programs. From within Add or Remove Programs uninstall version jre1.5.0_03.

2. Please reboot.

3. Laptops have embedded numeric keyboards which are activated by numlock. Can you check if numlock is on?

4. I am pretty sure that your problems have nothing to do with malware so if the problem persists I suggest you ask around at the Software and Hardware Subforums. Tell them about this thread so they know your problems are not malware related.

Please post a fresh HijackThis log so I can check everything went fine with the removal of Sun Java.

#5 superman7018

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Posted 16 September 2007 - 09:15 AM

I've been told that its a hardware problem. Thanks for the help.




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