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Vista Laptop Freezes After "sleeping"


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#1 ScottieBaseball

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Posted 23 August 2007 - 06:54 PM

Hi, newbie here-
I own a Gateway laptop (Intel Pentium Dual Core Mobile processor, 1024 MB RAM, 120 GB HD running Windows Vista Home Premium) and have had trouble.

The laptop's hard drive crashed 5 weeks after I bought it brand-new. It was fine one minute, I walked away, came back an hour later, it was frozen, did a hard reboot, and got the dreaded blue screen. At first it said there was a corrupt .dll file, but then it wouldn't even start Windows. I did everything Gateway tech support told me, but the ultimate conclusion was hard drive failure. They sent me a new one for free and everything is great now except when it goes to "sleep" and I try to wake it, it locks up. Every time.

Any advice would be appreciated!

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#2 usasma

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Posted 24 August 2007 - 06:15 AM

The first thing to try would be new video drivers. Download the latest available version from the Gateway site (if not available, let us know and we'll suggest another site after getting some more info from you). Then remove the current drivers through the Programs applet in Control Panel. Then uninstall the Display Adapter device (if it still exists) in Device Manager (Click on Start...type in "devmgmt.msc" (without the quotes) and press Enter) by right clicking on it and selecting "uninstall". Reboot the system and don't let Windows install the software when it asks. Then install the newly downloaded version and see if that helps.
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