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Windows 2000 Not Fully Shutting Down On "restart" Or On "shut Down"


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#1 Rob8UrChips

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Posted 23 August 2007 - 09:09 AM

I've used Windows 2000 SP4 for the past year, but in the last couple of weeks it wont fully shut down unless I:

1. cut power at the mains; or,
2. keep On/Off button pressed for 5 seconds.

Both the "Restart" and "Shut Down" commands execute by clearing the desktop then displaying the Windows messages of Saving Settings, then Windows is Shutting Down.
After that it used to switch itself off by cutting the power, but now freezes on a blank light-blue screen (and wont reboot automatically if Restart was selected).

It does this with both commands used via the Start menu button> Shut Down > [options to shutdown]
It also freezes if a download (eg Windows security update) requires a Restart - so it's not just the Start menu option that's knackered.

Although I'm far from sure, I think the culprit responsible for the disruption/change was frequent system crashes (see my other post in this Forum with Topic Title "How can I stop or reduce frequent system crashing?"

Although things aint fatal, I'd be grateful if you can help me reset it to how things were (and, if I caused it to do this, perhaps a note on how to avoid repeating my error).

I saw the following Post, but the link no longer works and I don't know what it means:

... my PC will not switch off automatically. What is the cause and how can I solve this problem?

Are you able to use http://www.sysinternals.com/ntw2k/freeware/psshutdown.shtml to powerdown with the '-k' option?



Thanks folks,
Rob
(the one who knows from experience that:
1. ignorance combined with minimal wealth + plenty health is, in fact, bliss;
2. asking questions becomes dangerous when they're answered; and,
3. eating too many chips wont make you into a FAT32).

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#2 garmanma

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Posted 24 August 2007 - 06:58 PM

Most of the time this problem is caused by a corrupted driver. or a process isn't shutting down. 2 things to look at, check Device Manager for any yellow exclamation points. Try to shut down and when it's back up and running, open Event Viewer and see if it shows any problems
Mark
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#3 Rob8UrChips

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Posted 26 August 2007 - 05:05 AM

Hi Mark,
Found the elusive Device Manager! It said my (unused) on-board ethernet connection was disabled (red symbol with a white cross), and my mouse had the yellow exclamation mark - even tho' it seems to work OK, but I'll uninstall/re-Install it anyway. All the other entries were unmarked - which is GOOD :thumbsup:

I also found where the Event Viewer is. I'll run that after the next system crash and report back with details. Is there anything I should specifically look for?

Thanks Mark.
Rob
(the one who knows from experience that:
1. ignorance combined with minimal wealth + plenty health is, in fact, bliss;
2. asking questions becomes dangerous when they're answered; and,
3. eating too many chips wont make you into a FAT32).

#4 garmanma

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Posted 26 August 2007 - 07:56 AM

Sorry I should have explained how to access them
Mark
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#5 Rob8UrChips

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Posted 27 August 2007 - 05:54 AM

Hello Again Mark,

I'm afraid the Event Log is riddled with thousands of entries (thankfully it looks as though most are identical errors and warnings repeated time and again).

And some may be related to my other Post in this Forum called "How Can I Stop or Reduce Frequent System Crashing?"

Mark, I found 3 Logs called Application, Security and System:
The Application Log had 3,115 events from 20/8/07 22:06:59 to 27/8/07 07:44:41.
The Security Log had no events (thank God!).
The System Log had 2,698 events from 17/6/07 to 27/8/07 08:37:20.

Using Notepad I've copied them and if you're able to have a look, I'd be awfully grateful for your advice on how to fix them. I'm just so sorry there are so many of them.

The first set are Application Logs which are repeated extensively but only appear in three types of Event ID split into a couple of different entries.

********** Start of Application Log Entries *********

Event Type: Error
Event Source: atkctrs
Event Category: None
Event ID: 3001
Date: 27/08/2007
Time: 04:24:35
User: N/A
Computer: WISE-D7C351DD61
Description:
Unable to open ATK device for R access.
Returning IO Status Block in Data.
Data:
0000: 58 22 1a 00 00 00 00 00 X"......


********

Event Type: Error
Event Source: atkctrs
Event Category: None
Event ID: 3001
Date: 27/08/2007
Time: 03:29:27
User: N/A
Computer: WISE-D7C351DD61
Description:
Unable to open ATK device for R access.
Returning IO Status Block in Data.
Data:
0000: 70 e2 18 00 00 00 00 00 p......


*******

Event Type: Error
Event Source: Perflib
Event Category: None
Event ID: 2002
Date: 27/08/2007
Time: 05:33:54
User: N/A
Computer: WISE-D7C351DD61
Description:
The open procedure for service "AppleTalk" in DLL
"C:\WINNT\system32\atkctrs.dll" has taken longer
than the established wait time to complete. There
may be a problem with this extensible counter or
the service it is collecting data from or the
system may have been very busy when this call was
attempted.


*******

Event Type: Error
Event Source: Perflib
Event Category: None
Event ID: 1008
Date: 27/08/2007
Time: 04:48:33
User: N/A
Computer: WISE-D7C351DD61
Description:
The Open Procedure for service "Nbf" in DLL
"C:\WINNT\system32\perfctrs.dll" failed.
Performance data for this service will not
be available. Status code returned is data DWORD 0.
Data:
0000: 02 00 00 00 ....


********

Event Type: Error
Event Source: Perflib
Event Category: None
Event ID: 1008
Date: 27/08/2007
Time: 04:37:14
User: N/A
Computer: WISE-D7C351DD61
Description:
The Open Procedure for service "AppleTalk" in DLL
"C:\WINNT\system32\atkctrs.dll" failed. Performance
data for this service will not be available. Status
code returned is data DWORD 0.
Data:
0000: 3b 00 00 00 ;...


******** End of Application Log Entries **************




The second set are System Logs:

****** Start of System Log on BootUp ********

Event Type: Information
Event Source: EventLog
Event Category: None
Event ID: 6009
Date: 27/08/2007
Time: 08:33:03
User: N/A
Computer: WISE-D7C351DD61
Description:
Microsoft ® Windows 2000 ® 5.0 2195 Service
Pack 4 Uniprocessor Free.



Event Type: Information
Event Source: EventLog
Event Category: None
Event ID: 6005
Date: 27/08/2007
Time: 08:33:03
User: N/A
Computer: WISE-D7C351DD61
Description:
The Event log service was started.



Event Type: Information
Event Source: AppleTalk
Event Category: None
Event ID: 5
Date: 27/08/2007
Time: 08:33:19
User: N/A
Computer: WISE-D7C351DD61
Description:
A name was successfully registered for this node
via AppleTalk protocol on adapter "Thomson ST
Remote NDIS Device".
{My Words: This is the name of the BT HomeHub
Router.}
Data:
0000: 00 00 00 00 02 00 54 00 ......T.
0008: 00 00 00 00 05 00 00 40 .......@
0010: 08 07 01 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........



Event Type: Error
Event Source: AppleTalk
Event Category: None
Event ID: 15
Date: 27/08/2007
Time: 08:33:19
User: N/A
Computer: WISE-D7C351DD61
Description:
No adapter is configured to be the default
adapter. Appletalk was not initialized on any
adapter. Services over AppleTalk e.g. Print
Server, File Server etc. will not be
functional unless a default adapter is
specified.
Data:
0000: 00 00 00 00 01 00 5c 00 ......\.
0008: 00 00 00 00 0f 00 00 c0 .......
0010: 2d 01 04 00 00 00 00 00 -.......
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........



Event Type: Warning
Event Source: Removable Storage Service
Event Category: None
Event ID: 121
Date: 27/08/2007
Time: 08:35:15
User: N/A
Computer: WISE-D7C351DD61
Description:
Unable to manage the removable disk in
drive \\.\PhysicalDrive1. There are system
files (paging files, RSM database files,
and/or system/windows directories) on this
disk which are needed for system operation.
The drive will be disabled for RSM operations.
This drive can be re-enabled via the Removable
Storage Manager snap-in when there are no
longer system files present.



Event Type: Warning
Event Source: Removable Storage Service
Event Category: None
Event ID: 121
Date: 27/08/2007
Time: 08:35:18
User: N/A
Computer: WISE-D7C351DD61
Description:
Unable to manage the removable disk in
drive \\.\PhysicalDrive2. There are system
files (paging files, RSM database files,
and/or system/windows directories) on this
disk which are needed for system operation.
The drive will be disabled for RSM operations.
This drive can be re-enabled via the Removable
Storage Manager snap-in when there are no
longer system files present.



{My words here:
NB The following Error appears 7 times in total.
The time entries, etc. are identical.
The only change is the value after "The Remote
Access Server could not reset lana ...", where
each of the 7 values are:
17 0 6 18 16 5 and 3}

Event Type: Error
Event Source: RemoteAccess
Event Category: None
Event ID: 20082
Date: 27/08/2007
Time: 08:37:18
User: N/A
Computer: WISE-D7C351DD61
Description:
The Remote Access Server could not reset lana
17 (the error code is the data) and will not
be active on it.
Data:
0000: 23 00 00 00 #...



Event Type: Warning
Event Source: RemoteAccess
Event Category: None
Event ID: 20192
Date: 27/08/2007
Time: 08:37:20
User: N/A
Computer: WISE-D7C351DD61
Description:
A certificate could not be found. Connections
that use the L2TP protocol over IPSec require
the installation of a machine certificate,
also known as a computer certificate. No L2TP
calls will be accepted.

******** End of System Log on BootUp *********


The entries above seem to appear each time my
system boots up.
Other entries only appear days ago, such as:

Event Type: Warning
Event Source: Dhcp
Event Category: None
Event ID: 1003
Date: 23/08/2007
Time: 07:11:54
User: N/A
Computer: WISE-D7C351DD61
Description:
Your computer was not able to renew its address
from the network (from the DHCP Server) for
the Network Card with network address
00147F921756. The following error occured:
The semaphore timeout period has expired. .
Your computer will continue to try and obtain
an address on its own from the network address
(DHCP) server.
Data:
0000: 79 00 00 00 y...

and,

Event Type: Warning
Event Source: dnscache
Event Category: None
Event ID: 11050
Date: 23/08/2007
Time: 03:15:19
User: N/A
Computer: WISE-D7C351DD61
Description:
The DNS Client service could not contact any
DNS servers for a repeated number of attempts.
For the next 30 seconds the DNS Client service
will not use the network to avoid further
network performance problems. It will resume
its normal behavior after that. If this problem
persists, verify your TCP/IP configuration,
specifically check that you have a preferred
(and possibly an alternate) DNS server
configured. If the problem continues, verify
network conditions to these DNS servers or
contact your network administrator.
Data:
0000: b4 05 00 00 ...


both of which MAY have something to do with me
downloading torrents on a non-static IP address.



***** Other Earlier System Logs *********

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7024
Date: 17/08/2007
Time: 09:22:22
User: N/A
Computer: WISE-D7C351DD61
Description:
The Messenger service terminated with service-
specific error 2119.



Event Type: Information
Event Source: Application Popup
Event Category: None
Event ID: 26
Date: 17/08/2007
Time: 08:52:27
User: N/A
Computer: WISE-D7C351DD61
Description:
Application popup: 16 bit MS-DOS Subsystem :
C:\NTDETECT.COM
The system cannot open COM3
port requested by the application. Choose
'Close' to terminate the application.

******************************************

Mark, sorry again about this, but I really need idiot-proof help and advice.

Thanks my friend.
Rob
(the one who knows from experience that:
1. ignorance combined with minimal wealth + plenty health is, in fact, bliss;
2. asking questions becomes dangerous when they're answered; and,
3. eating too many chips wont make you into a FAT32).

#6 garmanma

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Posted 27 August 2007 - 09:42 AM

2 things. Everything referring to ATK has to do with an Apple networking program. Do you allow someone to remote access your compute or do you access someone else's? These are what I'm getting from looking at your list
Mark
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#7 Rob8UrChips

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Posted 27 August 2007 - 02:17 PM

Yes, usually via the torrent client Azureus (although it's recently had difficulty obtaining Remote access links - which has been quite annoying as I prefer full access with Local and Remote connections being allowed. But unsure why it changed or how to fix it.)

Mark, I MAY have deleted the Apple or AppleTalk folder recently - wrongly assuming that if Windows lets me delete it then it had no place on a Microsoft environment (yes, I really can be that stupid!). Can you let me know where or which path the Apple thingummies should be on Windows 2000 Pro SP4, and I'll look directly at the path. If I can't find it, I'll try a Search.

I think the appropriate phrase at this stage Mark is, "Oh dear, oh dear." And you can quote me on that (once you stop laughing).

Thanks for your time and patience, my friend. Much appreciated.
Rob
(the one who knows from experience that:
1. ignorance combined with minimal wealth + plenty health is, in fact, bliss;
2. asking questions becomes dangerous when they're answered; and,
3. eating too many chips wont make you into a FAT32).

#8 garmanma

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Posted 27 August 2007 - 03:08 PM

I'm inexperienced when it comes to torrents. I'll have to let others pick up on this I'll continue to look in the meantime
Mark
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Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#9 Rob8UrChips

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Posted 31 August 2007 - 07:18 AM

I've fixed the frequent errors being generated by AppleTalk. The Application Log only has 4 error entries on bootup related to AppleTalk but then uses the free download I found a couple of days ago (see my other Topic on having deleted AppleTalk folder).

The other good news is that the AppleTalk/torrent problem has now been taken out of the equation in determining why my system wont fully shut down by automatically turning off the power.

I've tried to Shut Down and to Restart using Task Manager to first close all applications, but to no avail. My system closes down yet will not shut off the power on Shut Down, or power-off then restart on Restart.

It still seems to shut down properly with nothing still running, but then freezes on a light-blue screen as if its forgotten to switch off the power. I then need to keep the On/Off button pressed for 5 seconds to switch off, or cut power at the mains.

Any ideas how to get it to power-off on Shut Down and, more conveniently, power-off then re-boot on Restart?

Thanks folks.
Rob
(the one who knows from experience that:
1. ignorance combined with minimal wealth + plenty health is, in fact, bliss;
2. asking questions becomes dangerous when they're answered; and,
3. eating too many chips wont make you into a FAT32).

#10 garmanma

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Posted 31 August 2007 - 07:56 AM

A couple things come to mind, don't know if they're relate to your problem. Go to the Control Panel> Power options and click on the Advanced tab and see what the settings are. Some motherboards have "Wake On" options in the BIOS, but I think if that were the problem I think it would continuously reboot. It might possibly need a BIOS update
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#11 Rob8UrChips

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Posted 31 August 2007 - 12:37 PM

Hi Mark,

Thanks for replying. The Advanced tab shows a drop-down menu with two options: Standby, or Power Off when the button is pressed. I've always had it set at Power Off.
The Power Scheme tab is set to Monitor Off after 30 minutes; Never switch off hard-drives; Never go on Standby. I disabled hibernate quite some ago, so it doesn't show an option for that.
I've told it to never switch off hard-drives or go on standby as I run Azureus (torrent client) and my security scans when I sleep.

BIOS - don't know what that is, or how to find it, let alone update it. Does it byte? (sic.)
Just had an idea - BIOS has got to be Big Idiot's Operating System?

Edited by Rob8UrChips, 31 August 2007 - 12:49 PM.

Rob
(the one who knows from experience that:
1. ignorance combined with minimal wealth + plenty health is, in fact, bliss;
2. asking questions becomes dangerous when they're answered; and,
3. eating too many chips wont make you into a FAT32).

#12 garmanma

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Posted 31 August 2007 - 01:35 PM

Do you know the model number of your Compaq?
Mark
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#13 Rob8UrChips

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Posted 31 August 2007 - 02:03 PM

The General tab of System Properties for the Compaq Deskpro says:

x86 Family 6 Model 8 Stepping 6

if that's what you're looking for Mark. If not, where would I find the Model No?
Rob
(the one who knows from experience that:
1. ignorance combined with minimal wealth + plenty health is, in fact, bliss;
2. asking questions becomes dangerous when they're answered; and,
3. eating too many chips wont make you into a FAT32).

#14 garmanma

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Posted 31 August 2007 - 03:21 PM

It should be on the case somewhere Example - Compaq Presario 2100
Mark
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#15 Rob8UrChips

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Posted 31 August 2007 - 04:07 PM

Just plain ol' "Deskpro" Mark. Maybe they made only one model of Deskpro, then gave it up as a bad idea.
Rob
(the one who knows from experience that:
1. ignorance combined with minimal wealth + plenty health is, in fact, bliss;
2. asking questions becomes dangerous when they're answered; and,
3. eating too many chips wont make you into a FAT32).




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