Good afternoon, all! I know this isn't the forum to introduce ourselves, but I'm a student and New Orleans resident, and as if I don't have enough crap to deal with in this city, my computer is going to hell in a handbasket.
The short and long of it:
I have Windows XP, Service Pack 2.
This past weekend, I used this website in conjunction with "Autoruns.exe" to make my startup time faster. After identifying the programs to disable, I rebooted in safemode and deleted the entries. They were harmless entries, like roxio-drag-to-disc, etc.
While in safemode, I ran a virus scan using McAfee. It found Exploit-VMLFill Trojan.exe on my computer and deleted multiple files. The trojan was located in the Symantic Antivirus folder, which is an antivirus program I no longer use because it seemed to stop working awhile back, skipping over files during the scan. (Maybe this is why?) Anyway, the trojan was deleted (as it couldn't be cleaned) and I moved on.
Once out of safemode, I next unintentionally uninstalled "Ipod Helper" from add/remove programs.
This brings me to present day. Itunes will not open for me. I also cannot delete itunes OR quicktime from my computer using add/remove. When I try, the uninstaller freezes halfway through. I tried to delete them manually then reinstall, but the installer freezes halfway through.
I next tried to use system restore to go back, but system restore will not open. I can see it in the processes list in the Task Manager, but the screen will not physically appear. I also cannot open the Microsoft "Help Center" - the process shows up in Task manager, but the screen never pops up.
Thus, I REALLY have no idea what is going on with my computer. Some files will open, some will not. Really, all I want to do is get my iTunes working so I can use my ipod on the long walks to school.
And as if this isn't enough, I checked my McAfee scan log, and there are multiple entries from the past days saying:
"A thread in process C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe took longer than 90000 ms to complete a request.
The process will be terminated. Thread id : 2160 (0x870)
Thread address : 0x7C90EB94
Thread message :
Build VSCORE.188.8.131.52 / 5100.194
Object being scanned = \Device\HarddiskVolume1\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\APTemp\APQ8.tmp "
Does this mean I still have the virus? Also, I started recently getting the error message from windows that it cannot detect any antivirus software, which is baffling since I physically have 2 antivirus programs installed on my computer.
Ahhhh - any help, insight, guidance would be appreciated. Even if it is bad news. I am spent.
Thanks in advance