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Cant Install Anti Virus


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5 replies to this topic

#1 bastos

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Posted 22 August 2007 - 07:00 AM

Help!!!

My AVG simply vanished and
I cant install no antivirus

Ive tried online scanners, removing spyware but no results
can anyone help me?

thanks
JB

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#2 quietman7

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Posted 22 August 2007 - 07:23 AM

Ive tried online scanners, removing spyware but no results

What do you mean by this? Your not finding any malware or your not able to run the scans?

Are you also saying you had AVG installed and now its longer there?
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#3 bastos

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Posted 22 August 2007 - 07:58 AM

Ive tried online scanners, removing spyware but no results

What do you mean by this? Your not finding any malware or your not able to run the scans?

Are you also saying you had AVG installed and now its longer there?


not finding malware

but i only tried sywareterminator, lavasoft, xoftspy, and some online scanners (but some of the online scanners crash the computer during the process)

I cant install Spybot, AVG, Avast etc same error (file or directory doesnt exist ) I think theres somekind of program or process deleting the files after installing them... but i cant figure it out...

yes, I had avg installed and its no longer there...

#4 quietman7

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Posted 22 August 2007 - 08:07 AM

It would be helpful if you could provide the specific error message.

Lets try something else. Download Sysclean Package and the latest Virus Pattern Files - (Pattern files are usually named lptxxx.zip, where xxx is the pattern file number).
Be sure to print out out and follow the instructions provided in the How to Use System Cleaner for performing a scan.
When using Sysclean its best to use the Administrator's account or an account with Administrative rights otherwise you will not have the rights to scan some locations. The scanning process may result in "Access Denied" messages for some files. This is normal because these files are protected by the system. This tool generates a log file (sysclean.log) in the same folder where the scan is completed.
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#5 bastos

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Posted 22 August 2007 - 10:22 AM

It would be helpful if you could provide the specific error message.

Lets try something else. Download Sysclean Package and the latest Virus Pattern Files - (Pattern files are usually named lptxxx.zip, where xxx is the pattern file number).
Be sure to print out out and follow the instructions provided in the How to Use System Cleaner for performing a scan.
When using Sysclean its best to use the Administrator's account or an account with Administrative rights otherwise you will not have the rights to scan some locations. The scanning process may result in "Access Denied" messages for some files. This is normal because these files are protected by the system. This tool generates a log file (sysclean.log) in the same folder where the scan is completed.


It detected and removed

Success Clean [ JAVA_GIMSH.A]( 1) from C:\Documents and Settings\JB\Application Data\Sun\Java\Deployment\cache\6.0\61\1d36a3bd-2af14c80
Success Clean [ TROJ_BAGLE.ADD]( 1) from C:\Programas\eMule\Incoming\PowerTCP ZipLite Compression Tool 1.8.3.zip,(PowerTCP ZipLite Compression Tool 1.8.3.exe)

I think it did not remove
[JAVA_GIMSH.A] C:\Documents and Settings\JB\Application Data\Sun\Java\Deployment\cache\6.0\61\1d36a3bd-2af14c80 [JAVA_GIMSH.A]

But I still cant install antivirus...

i dont see nothing strange in the hijackthis log...

thanks you very much for your help

#6 quietman7

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Posted 22 August 2007 - 10:34 AM

Your welcome.

i dont see nothing strange in the hijackthis log..

Unless your a trained expert at investigating it, I suggest you post your log in the HijackThis Logs and Analysis Forum, NOT here, and let a HJT Team Expert have a look at it.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix.
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