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My Dvd Drive Has Identity Problems


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#1 Amedeus MkII

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Posted 22 August 2007 - 03:32 AM

It's quite obviously a DVD drive, but it insists it's merely a CD drive. It's odd, because everything in all of the properties shows that it's a DVD drive, and there are even options on it for its DVD-playing capabilities. But under "Type" in My Computer, it says "CD Drive". And it refuses to play my DVDs.

I have no idea what kind it is, it just came with the computer. But the number and letter combination thing in the properties and all that is HL-DT-ST DVDRRW GSA-H20L. I don't know if this helps. But if you can help me, please do. Any information you need I'll be glad be to give you.

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#2 Budapest

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Posted 22 August 2007 - 03:40 AM

Hello Amedeus MkII and :thumbsup: to Bleeping Computer.

You could try updating the firmware for your DVD drive. If you have a HP computer you can download the latest firmware from this site. Step-by-step instructions are given on how to proceed. If you don't have a HP computer please give us the make and model.
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#3 Amedeus MkII

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Posted 22 August 2007 - 05:59 PM

Hm, well, I updated the firmware, but it's still registering as a CD drive. This only just happened recently (in the past few weeks, recently - I just didn't realize why my DVDs weren't playing until this week). So... what next?

#4 Ryan 3000

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Posted 22 August 2007 - 06:45 PM

Have you tried manually renaming it?
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#5 Amedeus MkII

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Posted 23 August 2007 - 01:38 AM

Like, renaming the drive? I don't think that would do anything, would it? It's what type of drive the computer sees it as, not what its name says it is.

#6 Budapest

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Posted 23 August 2007 - 02:43 AM

Try this. Go Start > Control Panel > System > Hardware tab > Device Manager button. Click the plus sign to the left of the entry CD/DVD ROM (or something similar). Right-click on the entry for your CD/DVD drive and select Uninstall and reboot. Windows should then recognise the CD/DVD drive as new hardware and reinstall it.
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#7 jhsmurray

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Posted 23 August 2007 - 02:53 AM

If, after Budapests suggestion, it still loads as a CD drive, try doing it again except have the driver ready for it. Since the DVD drive came with the computer, the computer manufacturer should be able to provide the driver for it - either in disks that came with it, or their support website.

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#8 Amedeus MkII

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Posted 23 August 2007 - 08:22 PM

I've actually already tried uninstalling and reinstalling it, and that didn't work.

jhsmurray, what do you mean by having the driver ready? I'm not as good with computers as I may pretend to be, so you might have to walk me through this one.

#9 Amedeus MkII

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Posted 31 August 2007 - 08:30 PM

So... help?

#10 DaChew

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Posted 31 August 2007 - 09:59 PM

that's a dvd burner

http://www.nero.com/nero7/eng/Info_Tool.html

use the nero infotool to see if it sees it's capabilities right

Nero InfoTool 3.02

Drive Information
------------------
Drive : BENQ DVD DD DW1620
Type : DVD±R/RW DL Recorder
Firmware Version : B7W9
Buffer Size : 2 MB
Date : ?
Serial Number : 99B5C150C143629261SP
Vendor Specific : 99B5C150C143629261SP
Drive Letter : F:\
Location : 0:0
Mechanism : Tray
Read Speed : 40 X
Write Speed : 40 X

Read CD Text : Yes
Return C2 Pointers : No
Read CD-R : Yes
Read CD-RW : Yes
Read DVD-ROM : Yes
Read DVD-RAM : No
Read DVD-R : Yes
Read DVD-RW : Yes
Read DVD+R : Yes
Read DVD+RW : Yes
Read DVD+R DL : Yes
Read BD-ROM : No
Read BD-R : No
Read BD-RE : No
Read Digital Audio : Yes
Read CD+G : Yes
Read VideoCD : Yes

Write CD-R : Yes
Write CD-RW : Yes
Write DVD-R : Yes
Write DVD-RW : Yes
Write DVD-R DL : No
Write DVD+R : Yes
Write DVD+RW : Yes
Write DVD+R DL : Yes
Write DVD-RAM : No
Write BD-R : No
Write BD-RE : No
Buffer Underrun Protection : Yes
Mount Rainier : No
Modes : Packet, TAO, DAO, SAO, RAW SAO, RAW SAO 16, RAW SAO 96, RAW DAO 16, RAW DAO 96

Region Protection Control : RPC I
Region : All
Chewy

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#11 Amedeus MkII

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Posted 31 August 2007 - 11:11 PM

It appears to. It's got "Yes"s for all the DVD reading stuff that isn't HD.



Nero InfoTool 4.4.0.0

Drive Information
------------------
Drive : HL-DT-ST DVDRRW GSA-H20L
Type : DVD±R/RW DL Recorder
Firmware Version : S853
Buffer Size : 2 MB
Date : 06-10-04
Serial Number : 316:=?37
Vendor Specific : 06/10/04
Drive Letter : E:\
Location : 5:0
Mechanism : Tray
Read Speed : 40 , 32 , 24 , 20 , 15 , 8 , 4 , 1 X
Write Speed : 48 , 40 , 24 , 16 X

Read CD Text : Yes
Return C2 Pointers : No
Read CD-R : Yes
Read CD-RW : Yes
Read DVD-ROM : Yes
Read DVD-RAM : Yes
Read DVD-R : Yes
Read DVD-RW : Yes
Read DVD-R DL : Yes
Read DVD+R : Yes
Read DVD+RW : Yes
Read DVD+R DL : Yes
Read BD-ROM : No
Read BD-R : No
Read BD-RE : No
Read HD DVD-ROM : No
Read HD DVD-R : No
Read HD DVD-RW : No
Read HD-BURN : No
Read Digital Audio : Yes
Read CD+G : No
Read VideoCD : Yes

Write CD-R : Yes
Write CD-RW : Yes
Write DVD-R : Yes
Write DVD-RW : Yes
Write DVD-R DL : Yes
Write DVD+R : Yes
Write DVD+RW : Yes
Write DVD+R DL : Yes
Write DVD-RAM : Yes
Write BD-R : No
Write BD-RE : No
Write HD DVD-R : No
Write HD DVD-RW : No
Write HD-BURN-R : No
Write HD-BURN-RW : No
Buffer Underrun Protection : Yes
Mount Rainier : No
SolidBurn : No
Labelflash : No
LightScribe : No
Modes : Packet, TAO, DAO, SAO, RAW SAO, RAW DAO, RAW SAO 16, RAW SAO 96, RAW DAO 16, RAW DAO 96

Region Protection Control : RPC II
Region : 1
Changes User : 4
Changes Vendor : 4

CSS : Yes
CPRM : Yes
AACS : No
VCPS : No

#12 arcman

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Posted 01 September 2007 - 01:24 AM

And it refuses to play my DVDs.

Can you elaborate?
If you put in a DVD movie and browse to the drive contents in My Computer, what happens?
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#13 jhsmurray

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Posted 01 September 2007 - 02:16 AM

I've actually already tried uninstalling and reinstalling it, and that didn't work.

jhsmurray, what do you mean by having the driver ready? I'm not as good with computers as I may pretend to be, so you might have to walk me through this one.

Sorry for the delayed response. What I meant was often there is more than one driver available for a piece of hardware. Windows contains within it a library of drivers for the most common pieces of hardware. These may not be (and probably are not) the drivers from your computer manufacturer. The drivers from your computer manufacturer are always a better choice - they address any nuances of the build and are more up-to-date. If you download the driver(s) that you need from the manufacturer before your uninstall (and have it ready on-hand), you can guide the reinstall to use the manufacturers driver, not the default driver windows would normally use.

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#14 DaChew

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Posted 01 September 2007 - 06:21 AM

between HP and media center and whatever you have added, playback is probably hosed

download media player classic

http://www.free-codecs.com/download/Media_Player_Classic.htm

insert dvd and use open dvd under file
Chewy

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#15 Amedeus MkII

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Posted 01 September 2007 - 04:16 PM

arcman: When I place the DVD in, the drive knows there's something in it. When I go in under My Computer, I can open the drive with the Explore command and all, but there's nothing there when I open it. So it seems to know that it should be able to read it, but just can't. I guess.

jhsmurray: Are drivers and firmware the same? Because when I did a search for drivers, it gave me a bunch of sites with firmware updates. In any case, I downloaded the update from HP, whom I presume made the drive. The only problem is that in order to install it, I have to boot it off of my flash drive. So if I uninstall the DVD drive and then restart, that's when I'd have to install the update. When the drive itself isn't installed. Did I do something wrong, as I imagine there are a number of things I might've gotten wrong here.

DaChew: I appreciate the help, but this seems to be the drive or the computer having the problem, and not the player itself (I've tried a few different players already, too).




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