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My Computer Has The New Win32 Virus Please Help


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#1 fergman78

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Posted 21 August 2007 - 10:05 PM

I woke up this morning and had a Mcafee pop up saying my computer was infected. Ive tried several spyware removal programs but things keep getting worse. I can't open anything in my control panel without getting an error message. Run a DLL as an App has encountered a problem and needs to close. My computer keeps getting popups from Mcafee saying my computer has found a supsect file but I can't get rid of it. Im no expert on computers so I have no idea how to get rid of this or how to fix my computer.
Please Help

Thanks
Scott

Edited by fergman78, 21 August 2007 - 10:06 PM.


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#2 buddy215

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Posted 21 August 2007 - 10:38 PM

If you have more info on the malware you have--name/file location let us know. Otherwise, follow the directions below.

Install Super Antispyware. Run it in safe mode. Allow it to quarantine whatever it finds.
http://www.superantispyware.com/

Run the online scan for Bit Defender in normal mode. Allow it to quarantine whatever it finds.
http://www.bitdefender.com/scan8/ie.html

--------------------------------------------------------------------------------

Post a Hijack This log in the Hijack This Forum by following the directions in the link below if the programs above have not removed ALL malware. DO NOT post the log in this forum.
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
--------------------------------------------------------------------------------

How to Start Windows in Safe Mode:
http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 fergman78

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Posted 21 August 2007 - 10:59 PM

Honestly I have no idea where the file is now. When I did the Mcafee scan there were over 700 infected files with the Win32 virus. I tried using that spyremoval program already and it wont open on my computer. I saved and its on my desktop and I restarted my computer in Safe Mode clcked on run and nothing happend. It flashed on the screen then disappeared.

Scott

#4 buddy215

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Posted 22 August 2007 - 05:53 AM

Did you install Super Antispyware in regular mode? It has to be installed in regular mode first. Updated and then run it in safe mode. You can also run it in regular mode. Using safe mode reduces the hiding places for malware if you have malware on your computer. The malware may have you blocked from running it.
Try downloading Hijack This and running a scan with it. Sometimes malware prevents it running so after you have downloaded the .exe file, migrate to it and right click on it. Choose "rename" and name it "lastchancescan.com. Then double click on it to run the scan. The download link for Hijack This is below.
http://www.bleepingcomputer.com/files/hija...s-installer.php

If you post a log, be sure to post it in the Hijack This Forum--NOT in this forum.
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#5 quietman7

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Posted 22 August 2007 - 07:56 AM

Did you run your McAfee AV scan in "SAFE MODE"?
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#6 fergman78

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Posted 23 August 2007 - 12:26 AM

I ran the bitdefender on the computer just now and this is the report it came up with.




Scan Info



Scanned Files
403665

Infected Files
1232








Virus Detected



Packer.Morphine.B
1

Adware.Hotbar.FI
1

Trojan.Inject.CH
2

Trojan.Downloader.Small.AAEU
1

Trojan.VB.TG
2

Trojan.Agent.AABR
3

Win32.Virtob.U
2

Trojan.Agent.ABLK
2

Trojan.Clicker.Small.MV
1

Trojan.Peed.Gen
1

Win32.Virtob.2.Gen
1211

Adware.Fakealert.AB
1

Trojan.Peed.IGA
3

Trojan.Horse.AZT

#7 quietman7

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Posted 23 August 2007 - 06:53 AM

Bitdefender found a lot of infected files but you did not post a complete log. Was it able to remove all these files? Are you still having problems?
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#8 fergman78

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Posted 23 August 2007 - 09:58 AM

It removed a lot of files but not all of them and it said my computer was still infected when it finished scanning.
Scott

#9 buddy215

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Posted 23 August 2007 - 10:13 AM

Post a Hijack This log in the Hijack This Forum by following the directions in the link below. DO NOT post the log in this forum.
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#10 fergman78

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Posted 23 August 2007 - 10:19 AM

I would but I rebooted my computer and now when it gets to the windows log in screen I click on the user and enter my password and then it says loading personal settings like it normally does but after a few seconds it says logging off and goes back to the sign in screen. So I think bitfinder erased an important file.
Scott

#11 fergman78

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Posted 24 August 2007 - 11:09 AM

Still can't get past the windows sign in screen. Anyone have any suggestions?
Scott




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