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Slow Running Computer With No Network Access


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#1 Lodgingman

Lodgingman

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Posted 21 August 2007 - 12:03 PM

A couple of days ago, my system did a major slow down and I lost my access to my network. I looked at Windows Task Manager processes and see that two programs are running high CPU values: guard.exe which is a Grisoft AVG program and csrss.exe. Guard.exe continues even though AVG programs are not running. There is only one version of csrss.exe running.

I have run all the diagnosices mentioned in the "Preparation Guide for Use Before Posting ..." and found and remove several viruses. There is no change in the system's speed.

Here is my log from Hijack This:
Logfile of HijackThis v1.99.1
Scan saved at 10:46:19 AM, on 8/21/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MSMPSVC.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Grisoft\AVG7\avgcc.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\My Download Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.webcrawler.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchURL = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=566...om/info.wbcrwl/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchURL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.webcrawler.com/info.wbcrwl/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.webcrawler.com/info.wbcrwl/
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://home.netscape.com/bookmark/7_1/home.html"); (C:\Documents and Settings\Andrew\Application Data\Mozilla\Profiles\default\bo915l1f.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Andrew\Application Data\Mozilla\Profiles\default\bo915l1f.slt\prefs.js)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SysShield IE Popup Blocker - {9A23B8A4-C6C9-4A68-8FA6-5F905DC8FF80} - C:\Program Files\SysShield Tools\IE Popup Blocker\PKExt.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: (no name) - {5200CD8D-FB10-4678-8996-2C627BEFCA26} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Netcraft Toolbar - {D554D8FC-B36D-4BB4-93DB-4A3394D505E3} - C:\Program Files\Netcraft Toolbar\nctb.dll
O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll
O4 - HKLM\..\Run: [OneCareUI] "C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe"
O4 - HKLM\..\Run: [CoolSwitch] C:\WINDOWS\system32\taskswitch.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [POINTER] C:\Program Files\Microsoft Hardware\Mouse\point32.exe
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe"
O4 - Startup: AbsoluteShield Internet Eraser.lnk = C:\Program Files\SysShield Tools\Internet Eraser\cseraser.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\palmOne\HOTSYNC.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Mozy Status.lnk = C:\Program Files\Mozy\mozystat.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O8 - Extra context menu item: Webcrawler Cursor Search - C:\Documents and Settings\All Users\Application Data\Infospace\WebcrawlerToolbar\contextsearch.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: AbsoluteShield Internet Eraser - {4A0EF50C-6A4A-4b30-84D8-53D5BC95C043} - C:\Program Files\SysShield Tools\Internet Eraser\cseraser.exe (HKCU)
O9 - Extra button: AbsoluteShield IE Popup Blocker - {A70DD885-5FCE-44af-8AA1-FC07FFE8CE21} - C:\Program Files\SysShield Tools\IE Popup Blocker\PKMaster.exe (HKCU)
O16 - DPF: {13EC55CF-D993-475B-9ACA-F4A384957956} (Controller Class) - https://beta.windowsonecare.com/install/cli...nSSWebAgent.CAB
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {31E68DE2-5548-4B23-88F0-C51E6A0F695E} (Microsoft PID Sniffer) - https://support.microsoft.com/OAS/ActiveX/odc.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www1.snapfish.com/SnapfishActivia.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1112577319340
O16 - DPF: {7C2C0732-EAB8-4C1B-A34E-2D2D47962FB5} (AVInst Control) - http://www.avforce.com/ocx/avforce_p.ocx
O16 - DPF: {94B82441-A413-4E43-8422-D49930E69764} (TLIEFlashObj Class) - https://rtc1.webresponse.one.microsoft.com/...p/TLIEFlash.CAB
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab34246.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - http://zone.msn.com/bingame/zuma/default/popcaploader_v6.cab
O20 - Winlogon Notify: igfxcui - igfxsrvc.dll (file missing)
O20 - Winlogon Notify: NetCache - C:\WINDOWS\system32\owe2nls.dll (file missing)
O20 - Winlogon Notify: SSOExec - %windir%\temp\sso\ssoexec.dll (file missing)
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: BYNUOB - Sysinternals - www.sysinternals.com - C:\DOCUME~1\Andrew\LOCALS~1\Temp\BYNUOB.exe
O23 - Service: CGZCVWGCCGKSZ - Sysinternals - www.sysinternals.com - C:\DOCUME~1\Andrew\LOCALS~1\Temp\CGZCVWGCCGKSZ.exe
O23 - Service: GDA - Sysinternals - www.sysinternals.com - C:\DOCUME~1\Andrew\LOCALS~1\Temp\GDA.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Mozy Backup Service (mozybackup) - Unknown owner - C:\Program Files\Mozy\mozybackup.exe
O23 - Service: MSMPSVC - Unknown owner - C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MSMPSVC.exe" -n 4 (file missing)
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: ULDMQXBFWZE - Sysinternals - www.sysinternals.com - C:\DOCUME~1\Andrew\LOCALS~1\Temp\ULDMQXBFWZE.exe
O23 - Service: VMDKRU - Sysinternals - www.sysinternals.com - C:\DOCUME~1\Andrew\LOCALS~1\Temp\VMDKRU.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe


TIA,

Lodgingman

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#2 Falu

Falu

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Posted 31 August 2007 - 03:31 AM

Hi Lodgingman, :flowers:

If you still need help please post a fresh HijackThis log and I'll be happy to look at it for you.

A new version of HijackThis has now been released, so before you repost your log please download and install the new version by following the instructions in Step 9 of the Preparation Guide For Use Before Posting A Hijackthis Log.

Thanks for your patience! :thumbsup:

#3 Lodgingman

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Posted 31 August 2007 - 06:06 AM

Thanks Falu.

I think we found the problems. It seems there were several unrelated problems that have been taken care of individually. All seems to be running well now.

Thanks to all.




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