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Windows Xp Professional Bsod

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2 replies to this topic

#1 lanathecat


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Posted 19 August 2007 - 08:40 PM

Hi guys. I'm having problems with my laptop. I took it with me on vacation a month ago and I installed some drivers on it to get some pictures off of my digital camera. All of the drivers that I downloaded came from the Canon camera website. Anyway, I have not used my laptop since my vacation and when I tried to use it the other day, I got the blue screen of death. I uninstalled all of the programs that I installed for the digital camera while in safe mode, but I still get this error message. I'm lost. The message that I get is:

A problem has been detected and windows has been shut down to prevent damage to your computer.


If this is the first time you’ve seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select advanced start up options, and then select safe mode.

Technical information:

*** STOP: 0x00000027 (0xBAAD00A3, 0xEF730A58, 0xEF730758, 0xEF98FF97)

*** mrxsmb.sys – address EF98FF97 base at EF96F000, DateStamp 3d6de287

Beginning dump of physical memory
Physical memory dump complete.
Contact your system administrator or technical support group for further assistance.

I would appreciate any advice you can give me.

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#2 jhsmurray


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Posted 19 August 2007 - 08:50 PM

If you have system restore running, you could try to bring it back before the Canon installation. Other than that, I'm not sure - maybe System File Checker (sfc.exe) would help, but I havent rreally used it all that much so I would wait for someone else to respond regarding that. Anyways, good luck. :thumbsup:

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#3 usasma


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Posted 20 August 2007 - 06:12 PM

Although this is a Win2K article, it applies to XP: http://support.microsoft.com/?kbid=290185&sd=RMVP
One solution (from this link: http://aumha.org/a/stop.php#0x27 ) is to add more RAM.
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