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Bios Update Attempt Causes Scratchy, Sketchy Sound


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#1 dogsandcats

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Posted 19 August 2007 - 06:07 PM

I attempted to use the Phoenix Technologies BIOS Update tool 0n 08/14 to update the BIOS on this computer. Ever since, the sound has been sketchy and scratchy. When I installed updated drivers from the Realtek website, it caused a system error, and then I had no sound, or evidence of device or drivers, at all. The restore point I created before updating the BIOS was no longer available. Perhaps I inadvertently removed it during a disk clean up run, something I do frequently. I rolled the driver back, and went back to the oldest available restore point on 08/16, so now I have the scratchy, sketchy sound back. System info below. Any suggestions for improving the sound?

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name SWS
System Manufacturer AVERATEC
System Model 5100 Series
System Type X86-based PC
Processor x86 Family 6 Model 9 Stepping 5 GenuineIntel ~1299 Mhz
BIOS Version/Date Phoenix Technologies LTD 1.0E-2973-0812, 8/4/2004
SMBIOS Version 2.31
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
User Name
Time Zone Pacific Daylight Time
Total Physical Memory 512.00 MB
Available Physical Memory 142.29 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 1.17 GB
Page File C:\pagefile.sys
---------------------------------------------------------------------------------------------------------------------------------
CONFLICTS/SHARING

IRQ 3 Ricoh R/RL/5C476(II) or Compatible CardBus Controller
IRQ 3 D-Link AirPlus Xtreme G DWL-G650 Adapter
IRQ 3 Realtek AC'97 Audio

I/O Port 0x00000000-0x00000CF7 PCI bus
I/O Port 0x00000000-0x00000CF7 Direct memory access controller

IRQ 10 Intel® 82801DB/DBM USB Universal Host Controller - 24C7
IRQ 10 OHCI Compliant IEEE 1394 Host Controller
IRQ 10 Realtek RTL8139/810x Family Fast Ethernet NIC
IRQ 10 Intel® 82801DB/DBM SMBus Controller - 24C3

IRQ 11 Intel® 82801DB/DBM USB Universal Host Controller - 24C4
IRQ 11 Intel® 82801DB/DBM USB2 Enhanced Host Controller - 24CD

IRQ 7 Intel® 82852/82855 GM/GME Graphics Controller
IRQ 7 Intel® 82801DB/DBM USB Universal Host Controller - 24C2
IRQ 7 Ricoh R/RL/5C476(II) or Compatible CardBus Controller

Memory Address 0xA0000-0xBFFFF PCI bus
Memory Address 0xA0000-0xBFFFF Intel® 82852/82855 GM/GME Graphics Controller
_____________________________________________________________________________

DMA

Channel 4 Direct memory access controller OK
____________________________________________________________________________

I/O

0x00000000-0x00000CF7 PCI bus OK
0x00000000-0x00000CF7 Direct memory access controller OK
0x00000010-0x0000001F Motherboard resources OK
0x00000020-0x00000021 Programmable interrupt controller OK
0x00000024-0x00000025 Motherboard resources OK
0x00000028-0x00000029 Motherboard resources OK
0x0000002C-0x0000002D Motherboard resources OK
0x0000002E-0x0000002F Motherboard resources OK
0x00000030-0x00000031 Motherboard resources OK
0x00000034-0x00000035 Motherboard resources OK
0x00000038-0x00000039 Motherboard resources OK
0x0000003C-0x0000003D Motherboard resources OK
0x00000040-0x00000043 System timer OK
0x00000050-0x00000053 Motherboard resources OK
0x00000060-0x00000060 Standard 101/102-Key or Microsoft Natural PS/2 Keyboard OK
0x00000061-0x00000061 System speaker OK
0x00000062-0x00000063 Motherboard resources OK
0x00000064-0x00000064 Standard 101/102-Key or Microsoft Natural PS/2 Keyboard OK
0x00000066-0x00000067 Motherboard resources OK
0x00000068-0x00000069 Motherboard resources OK
0x0000006A-0x0000006B Motherboard resources OK
0x0000006C-0x0000006D Motherboard resources OK
0x0000006E-0x0000006F Motherboard resources OK
0x00000070-0x00000071 System CMOS/real time clock OK
0x00000072-0x00000077 Motherboard resources OK
0x00000080-0x00000080 Motherboard resources OK
0x00000081-0x0000008F Direct memory access controller OK
0x00000090-0x00000091 Direct memory access controller OK
0x00000093-0x0000009F Direct memory access controller OK
0x000000A0-0x000000A1 Programmable interrupt controller OK
0x000000A4-0x000000A5 Motherboard resources OK
0x000000A8-0x000000A9 Motherboard resources OK
0x000000AC-0x000000AD Motherboard resources OK
0x000000B0-0x000000B5 Motherboard resources OK
0x000000B8-0x000000B9 Motherboard resources OK
0x000000BC-0x000000BD Motherboard resources OK
0x000000C0-0x000000DF Direct memory access controller OK
0x000000F0-0x000000FE Numeric data processor OK
0x00000170-0x00000177 Secondary IDE Channel OK
0x000001F0-0x000001F7 Primary IDE Channel OK
0x00000274-0x00000277 ISAPNP Read Data Port OK
0x00000279-0x00000279 ISAPNP Read Data Port OK
0x00000376-0x00000376 Secondary IDE Channel OK
0x000003B0-0x000003BB Intel® 82852/82855 GM/GME Graphics Controller OK
0x000003C0-0x000003DF Intel® 82852/82855 GM/GME Graphics Controller OK
0x000003F6-0x000003F6 Primary IDE Channel OK
0x000004D0-0x000004D1 Motherboard resources OK
0x00000580-0x00000587 Motherboard resources OK
0x00000800-0x0000080F Motherboard resources OK
0x00000A79-0x00000A79 ISAPNP Read Data Port OK
0x00000D00-0x0000FFFF PCI bus OK
0x00001000-0x0000107F Motherboard resources OK
0x00001100-0x0000111F Intel® 82801DB/DBM SMBus Controller - 24C3 OK
0x00001180-0x000011BF Motherboard resources OK
0x00001200-0x00001200 Motherboard resources OK
0x00001800-0x00001807 Intel® 82852/82855 GM/GME Graphics Controller OK
0x00001810-0x0000181F Intel® 82801DBM Ultra ATA Storage Controller - 24CA OK
0x00001820-0x0000183F Intel® 82801DB/DBM USB Universal Host Controller - 24C2 OK
0x00001840-0x0000185F Intel® 82801DB/DBM USB Universal Host Controller - 24C4 OK
0x00001860-0x0000187F Intel® 82801DB/DBM USB Universal Host Controller - 24C7 OK
0x000018C0-0x000018FF Realtek AC'97 Audio OK
0x00001C00-0x00001CFF Realtek AC'97 Audio OK
0x00002000-0x000020FF Realtek RTL8139/810x Family Fast Ethernet NIC OK
0x0000FB00-0x0000FBFF Ricoh R/RL/5C476(II) or Compatible CardBus Controller OK
0x0000FC00-0x0000FCFF Ricoh R/RL/5C476(II) or Compatible CardBus Controller OK
0x0000FD00-0x0000FDFF Ricoh R/RL/5C476(II) or Compatible CardBus Controller OK
0x0000FE00-0x0000FE00 Motherboard resources OK
0x0000FF00-0x0000FFFF Ricoh R/RL/5C476(II) or Compatible CardBus Controller OK


IRQs


IRQ 0 System timer OK
IRQ 1 Standard 101/102-Key or Microsoft Natural PS/2 Keyboard OK
IRQ 3 Ricoh R/RL/5C476(II) or Compatible CardBus Controller OK
IRQ 3 D-Link AirPlus Xtreme G DWL-G650 Adapter OK
IRQ 3 Realtek AC'97 Audio OK
IRQ 7 Intel® 82852/82855 GM/GME Graphics Controller OK
IRQ 7 Intel® 82801DB/DBM USB Universal Host Controller - 24C2 OK
IRQ 7 Ricoh R/RL/5C476(II) or Compatible CardBus Controller OK
IRQ 8 System CMOS/real time clock OK
IRQ 9 Microsoft ACPI-Compliant System OK
IRQ 10 Intel® 82801DB/DBM USB Universal Host Controller - 24C7 OK
IRQ 10 OHCI Compliant IEEE 1394 Host Controller OK
IRQ 10 Realtek RTL8139/810x Family Fast Ethernet NIC OK
IRQ 10 Intel® 82801DB/DBM SMBus Controller - 24C3 OK
IRQ 11 Intel® 82801DB/DBM USB Universal Host Controller - 24C4 OK
IRQ 11 Intel® 82801DB/DBM USB2 Enhanced Host Controller - 24CD OK
IRQ 12 Alps Pointing-device OK
IRQ 13 Numeric data processor OK
IRQ 14 Primary IDE Channel OK
IRQ 15 Secondary IDE Channel OK

MEMORY



0xE8000000-0xEFFFFFFF Intel® 82852/82855 GM/GME Graphics Controller OK
0xE0000000-0xE007FFFF Intel® 82852/82855 GM/GME Graphics Controller OK
0xF0000000-0xF7FFFFFF Intel® 82852/82855 GM/GME Graphics Controller OK
0xE0080000-0xE00FFFFF Intel® 82852/82855 GM/GME Graphics Controller OK
0xE0100000-0xE01003FF Intel® 82801DB/DBM USB2 Enhanced Host Controller - 24CD OK
0xFEBFE000-0xFEBFEFFF Ricoh R/RL/5C476(II) or Compatible CardBus Controller OK
0xFEBFD000-0xFEBFDFFF Ricoh R/RL/5C476(II) or Compatible CardBus Controller OK
0xFABFD000-0xFEBFCFFF Ricoh R/RL/5C476(II) or Compatible CardBus Controller OK
0xFABFC000-0xFABFCFFF Ricoh R/RL/5C476(II) or Compatible CardBus Controller OK
0xFABFB000-0xFABFBFFF Ricoh R/RL/5C476(II) or Compatible CardBus Controller OK
0xE4000000-0xE7FFFFFF Ricoh R/RL/5C476(II) or Compatible CardBus Controller OK
0xE7FF0000-0xE7FFFFFF D-Link AirPlus Xtreme G DWL-G650 Adapter OK
0xE0201000-0xE02017FF OHCI Compliant IEEE 1394 Host Controller OK
0xE0201800-0xE02018FF Realtek RTL8139/810x Family Fast Ethernet NIC OK
0xFEC10000-0xFEC1FFFF Motherboard resources OK
0xFF000000-0xFF07FFFF Motherboard resources OK
0xFF800000-0xFFFFFFFF Intel® 82802 Firmware Hub Device OK
0xFEBFFC00-0xFEBFFFFF Intel® 82801DBM Ultra ATA Storage Controller - 24CA OK
0xE0100C00-0xE0100DFF Realtek AC'97 Audio OK
0xE0100800-0xE01008FF Realtek AC'97 Audio OK
0xA0000-0xBFFFF PCI bus OK
0xA0000-0xBFFFF Intel® 82852/82855 GM/GME Graphics Controller OK
0xD0000-0xD3FFF PCI bus OK
0xD4000-0xD7FFF PCI bus OK
0xD6000-0xD6FFF Ricoh R/RL/5C476(II) or Compatible CardBus Controller OK
0xD7000-0xD7FFF Ricoh R/RL/5C476(II) or Compatible CardBus Controller OK
0x20000000-0xFEBFFFFF PCI bus OK

COMPONENTS

MULTIMEDIA

Sound Codecs

c:\windows\system32\iac25_32.ax Intel Corporation Indeo® audio software OK C:\WINDOWS\system32\IAC25_32.AX 2.05.53 195.00 KB (199,680 bytes) 11/14/2002 11:58 AM
c:\windows\system32\imaadp32.acm Microsoft Corporation imaadp32.acm OK C:\WINDOWS\system32\IMAADP32.ACM 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) 16.00 KB (16,384 bytes) 5/22/2003 3:24 AM
c:\windows\system32\l3codeca.acm Fraunhofer Institut Integrierte Schaltungen IIS Fraunhofer IIS MPEG Layer-3 Codec OK C:\WINDOWS\system32\L3CODECA.ACM 1, 9, 0, 0305 284.00 KB (290,816 bytes) 5/22/2003 3:25 AM
c:\windows\system32\msadp32.acm Microsoft Corporation msadp32.acm OK C:\WINDOWS\system32\MSADP32.ACM 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) 14.50 KB (14,848 bytes) 5/22/2003 3:25 AM
c:\windows\system32\msaud32.acm Microsoft Corporation Windows Media Audio OK C:\WINDOWS\system32\MSAUD32.ACM 8.00.00.4487 288.00 KB (294,912 bytes) 5/22/2003 3:25 AM
c:\windows\system32\msg711.acm Microsoft Corporation msg711.acm OK C:\WINDOWS\system32\MSG711.ACM 5.1.2600.0 (xpclient.010817-1148) 9.00 KB (9,216 bytes) 5/22/2003 3:25 AM
c:\windows\system32\msg723.acm Microsoft Corporation msg723.acm OK C:\WINDOWS\system32\MSG723.ACM 4.4.3400 116.00 KB (118,784 bytes) 5/22/2003 3:44 AM
c:\windows\system32\msgsm32.acm Microsoft Corporation msgsm32.acm OK C:\WINDOWS\system32\MSGSM32.ACM 5.1.2600.0 (xpclient.010817-1148) 19.50 KB (19,968 bytes) 5/22/2003 3:25 AM
c:\windows\system32\sl_anet.acm Sipro Lab Telecom Inc. Sipro Lab Telecom Audio Codec OK C:\WINDOWS\system32\SL_ANET.ACM 3.02 84.00 KB (86,016 bytes) 5/22/2003 3:25 AM
c:\windows\system32\tssoft32.acm DSP GROUP, INC. tssoft32.acm OK C:\WINDOWS\system32\TSSOFT32.ACM 1.01 8.00 KB (8,192 bytes) 5/22/2003 3:25 AM


Sound Device

Name Realtek AC'97 Audio
Manufacturer Realtek
Status OK
PNP Device ID PCI\VEN_8086&DEV_24C5&SUBSYS_29421509&REV_03\3&61AAA01&0&FD
I/O Port 0x00001C00-0x00001CFF
I/O Port 0x000018C0-0x000018FF
Memory Address 0xE0100C00-0xE0100DFF
Memory Address 0xE0100800-0xE01008FF
IRQ Channel IRQ 3
Driver c:\windows\system32\drivers\alcxwdm.sys (5.10.5170, 702.20 KB (719,052 bytes), 5/22/2003 4:53 AM)

THANKS!

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#2 jhsmurray

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Posted 19 August 2007 - 07:37 PM

This probably wont help, but its a simple check. Make sure any cords are fully plugged in, and make sure the soundcard is fully seated in the motherboard. (Mine used to get a little loose on occasion) If your speakers work off of battery, try switching those out. If you have a CD player on your PC with a headphone jack, see if you can get sound through that, to help localize the problem.

Acer Aspire 5732z
OS: Windows 7 Ultimate
Processor: Intel Pentium III Xeon, 2200 MHz
RAM: 3 GB
Display: Mobile Intel GMA 4500M

#3 dogsandcats

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Posted 21 August 2007 - 11:04 AM

Speakers are fine, both separate and built - ins. This is a laptop. I checked the externals with another, identical laptop to verify no speaker problem. Now, no sound at all and error says 'code 10', and no SndVnd32.exe present. Found SndVnd32 and moved it into Windows/System32. Still no diff. I should not have run the BIOS updater, but had no problems when I did so before, a couple of years ago.

#4 mme

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Posted 21 August 2007 - 11:23 AM

This device cannot start. (Code 10)
Device failed to start. Click Update Driver to update the drivers for this device.

On the General Properties tab of the device, click Troubleshoot to start the troubleshooting wizard.


you could try that...i got a really old computer no problems with it but im never gonna update the bios
if it aint broke dont fix it

Edited by mme, 21 August 2007 - 11:24 AM.


#5 Budapest

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Posted 22 August 2007 - 12:26 AM

One thing you could try is to ensure that the Windows audio service is started. Go Start > Control Panel > Administrative Tools > Component Services. Click Services (Local) and scroll down to Windows audio service. Make sure the startup type is set to Automatic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#6 dogsandcats

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Posted 27 August 2007 - 05:18 PM

Finally got some drivers that seem to work OK.

Thanks.




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