While looking for a way to contact a support line from my ISP(unsuccessfully), I found this, under News You Can Use.
All charges must be paid each month to keep your account current. However, “basic service” and its applicable taxes and surcharges MUST be paid to avoid disconnection. Currently, for this account that amount is $10.69. Failure to pay non-basic charges may result in other collection activities, including restriction of toll calls.
But I couldn't find how to pay this "basic service".
Otherwise, I'm still trying to find the phone number for a support line.
P.S. I'm using AT&T high speed internet.
Nevermind, I think it's just my poor ISP. While googling "AT&T DSL disconnect", I found customer reviews such as this, "I had initially bought a one-year contract for service about two years ago that converted to payment on a month-to-month basis. The only positive thing I can say was AT&T delivered my self-install package the next day and provided excellent, no brainer instructions for setup. Now, the bad news. Over those two years I saw my DSL connection become what can only be described as sketchy, not reliable and steady, with disconnections and slow-downs becoming the norm. AT&T's customer support and technical support are in name only. Just try to get a hold of someone on the phone. You'll spend hours being repeatedly disconnected by the automated phone system, all the while as it tells you to call the exact same number if you wish to receive support just before it disconnects your call. Support of any kind on their web site is a labyrinth of navigation that ultimately provides few answers, thus forcing subscribers to call via telephone. I could go on and on but, suffice it to say, I recommend that people stay away from this ISP as they charge lots of money for abysmal service. I'll never go back to AT&T again in my lifetime."
I'll try to switch my ISP.
Edited by NormanXuminZhu, 19 August 2007 - 01:44 PM.