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E-support Can't Help Could, Some One Help Me Here


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#1 440

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Posted 18 August 2007 - 11:15 PM

I have a P4, 1.8 with a E-4000 mother board. running XP sp2. I have 256 MB ram in one of the two slots. I went to put in 2 1GB chips and get an error on start up MEMORY DECREASE then it keeps rebooting. I tried pc 2700, 333 mhz chips and was told to get 2100 266 mhz chips. neither ones work. I also can't get the boot.ini maxmem in the advanced menue to go higher than the 255. E-Support took my money for the windows flash file and didn't really want to help. Can somone please help me. I can't see four chips being bad.

Moderator Edit: Moved topic to the more appropriate forum and added a topic descriptor. ~ Animal

Edited by Animal, 18 August 2007 - 11:59 PM.


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#2 dc3

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Posted 18 August 2007 - 11:23 PM

Hi 440, and welcome to BleepingComputer.

Your computer has two slots with a maximum capacity of 1GB per slot, it takes PC2700 333 MHz.

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#3 440

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Posted 18 August 2007 - 11:34 PM

I purchased a pair of PC2700 33mhz 1GB chips and tried them. I got the same response. Memory decrease and won't go into windows. I contacted E-Support and they told me I need the PC1600 or the PC2100 266mhz chips. So I purchased the 2100 266mhz chips of 1GB ea. and am having the same problem. But when I put in my original PC2100 266mhz, 256MB chip it boots fine. I don't get it?

#4 dc3

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Posted 19 August 2007 - 12:52 AM

I'm getting some conflicting information, the information that I provided earlier was from the crucial web site which has never given me bad information, but Corsiar show PC2100 for that model.

Do me a favor and download SIW and post back here with the information regarding the model.

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#5 440

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Posted 19 August 2007 - 01:46 AM

this is interesting. under motherboard (I am listing what I think might be important) it says: model D845GRG, Version AAA81583-202, max cpu speed 2600, max capacity 3072MB, memory slots 2, error correcting none, Max memory modual size 512MB. This last one makes me wonder. Max mem size? I was told 2GB ramm would work. Does this mean I can only use 512 per slot? that gives me just 1GB.

#6 dc3

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Posted 19 August 2007 - 02:26 AM

This is one for the books, everything that I've found says that it has a maximum of 1GB per slot, but if you go to this site you will see that Intel only list module as large as 512MB...go figure.

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#7 oldf@rt

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Posted 19 August 2007 - 02:30 AM

Here is an interesting link to intel http://support.intel.com/support/motherboa...b/CS-010378.htm http://support.intel.com/support/motherboa...b/cs-010374.htm and this http://support.intel.com/support/motherboa...esktop/d845grg/

There is a really interesting thing that was listed in the second link. This board needs serial presence detect dimms only. have fun! they are hard to find. Also intel has only tested this board to 2 512mb dimms
The name says it all -- 59 and holding permanently

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#8 440

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Posted 19 August 2007 - 08:04 AM

Great! now what? I dont get the whole SPD thing. I would think the latest BIOS update would fix that. Would changing the MB be an option? What one would I get for this machine?

#9 oldf@rt

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Posted 19 August 2007 - 10:13 AM

Found this on Kingston http://shop.kingston.com/partsinfo.asp?ktc...KVR266X64C25/1G
The name says it all -- 59 and holding permanently

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#10 440

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Posted 19 August 2007 - 03:33 PM

thats the same chip I tried I have two of the 1GB 266 128 x 64 PC2100. I even tried just putting one chip in. Is it an XP issue or a bios issue?

#11 oldf@rt

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Posted 19 August 2007 - 03:56 PM

The latest bios at intel is dated 7-14-2003, here is the link: http://downloadcenter.intel.com/Detail_Des...mp;lang=engWhen you machine first starts, you should see the actual date of the bios on screen. I saw several references to memory in the errata sheet
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