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Dell Pc


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#1 Johnz414

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Posted 18 August 2007 - 03:14 PM

Hi anyone,

I have a friends Dell PC which wont start. They were having problems with viruses and the like and had Dell through a remote access do a total re-install for them. It worked all of 2 days before it just stopped starting. It's been sitting around sense then. So, I thought I'd take a look at it but to no avail.

I'm hopping that someone here may know a bit about Dell to help me out here.

AT&T Yahoo! their ISP said that it is most likely a virus or some such thing. I don't get that sense it wont even start to begin with. Right after the remote access fix it did start but then would crash right away. After 2 days of that it stopped starting all to gather.

It has Windows Media Center Edition 2006 on it. The PC was manufactures in 2005. It's a very good PC. So I don't know what to make of it permanently crashed?

Anyone?

John
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#2 garmanma

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Posted 18 August 2007 - 04:29 PM

When you say won't start, do you mean no lights, no post beep, no BIOS screen? Have you checked the battery/power supply? Is the power cord secure or does it wiggle around?
Mark
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#3 Johnz414

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Posted 18 August 2007 - 04:43 PM

Hi garmanma,

I'm using my power cord plugged into a battery backup surge protector that I'm using right now on my personal PC. So the power supply is working just fine.

"Have you checked the battery/power supply?" I'm not sure what you mean here other then my using my backup battery surge protector which is plugged into the wall outlet.

There is an LCD display light lite inside the tower frame that I can see when look into the back of the Dell PC. Other then that, notto, nothing, it's just like it isn't even plugged in when I try to turn it on.

That's all I have for you right now.

John
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"Genius is nothing other than pointing out the obvious",
Albert Einstein.

"I am what I am and that is all that I am, I am Popeye the Sailor Man", Popeye.

#4 Sneakycyber

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Posted 19 August 2007 - 12:48 PM

If you get nothing, no lights, no beeps, no fan activity. I would check the power supply. To check the power supply unplug the computer and remove the case cover. On the mother board there will be a a long plug with 20/24 pins on it. Unplug it from the motherboard plug the computer back in and using a paper clip or a small piece of wire ground the green wire to any of the black wires in the plug. Here is a link to the pin out and color codes of the plug ATX Power supply connector. The power supply should power up. If the power supply turns on your next check would be the power button on the case depending on the model of Dell there is a series of wires connected to the motherboard and run to the front of the case in a group usually the plugs are black in color. Using a voltmeter on the continuity test or ohm put one probe on each wire when you press the power switch it should read 0.00 or beep. If the switch and power supply work. Start testing components most likely the motherboard died.
Chad Mockensturm 
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