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My Desktop Does Not Load, Mouse Cursor Works And I Can Run From The Ctr-alt-del Function, Help!


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#1 metsncubs

metsncubs

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Posted 16 August 2007 - 01:30 PM

I am pretty new to this stuff so bear with me. I think my wife downloaded something that she is not owning up to it. Here is my log and I appreciate any help you could give me.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:37:06 PM, on 8/16/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\WINDOWS\system32\basfipm.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\HIJACK\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [QUICKCARE] C:\Program Files\Qwest\QuickCare\bin\sprtcmd.exe /P QUICKCARE
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - Startup: Launch Microsoft Office Outlook.lnk = C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Printkey2000.lnk = C:\Program Files\PrintKey2000\Printkey2000.exe
O4 - Global Startup: UPS WorldShip Messaging Utility.lnk = C:\UPS\UOWS\Messages\WSDMessaging.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: PacificPoker - {94EDF7B4-4272-4af3-8F8B-4E2F68E225B7} - C:\PROGRA~1\PACIFI~1\pacificpoker.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: Broadcom ASF IP monitoring service v6.0.4 (BAsfIpM) - Broadcom Corp. - C:\WINDOWS\system32\basfipm.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O24 - Desktop Component 0: (no name) - file:///C:/DOCUME~1/MARKDA~1/LOCALS~1/Temp/msohtml1/02/clip_image002.gif

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#2 metsncubs

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Posted 22 August 2007 - 02:37 PM

I'd appreciate any help, here is a new Hijack this log since I posted my first one. This log was taken after I had completed All the prerequisites for posting a log on this site.

Thanks






Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:03:41 PM, on 8/21/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Sygate\SPF\smc.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\WINDOWS\system32\basfipm.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\system32\taskmgr.exe
C:\HIJACK\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [QUICKCARE] C:\Program Files\Qwest\QuickCare\bin\sprtcmd.exe /P QUICKCARE
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SPF\smc.exe -startgui
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AdobeUpdateManager.exe Acrobat6 -reboot 1
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - Startup: Launch Microsoft Office Outlook.lnk = C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Printkey2000.lnk = C:\Program Files\PrintKey2000\Printkey2000.exe
O4 - Global Startup: UPS WorldShip Messaging Utility.lnk = C:\UPS\UOWS\Messages\WSDMessaging.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: PacificPoker - {94EDF7B4-4272-4af3-8F8B-4E2F68E225B7} - C:\PROGRA~1\PACIFI~1\pacificpoker.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: Broadcom ASF IP monitoring service v6.0.4 (BAsfIpM) - Broadcom Corp. - C:\WINDOWS\system32\basfipm.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Sygate Personal Firewall (SmcService) - Sygate Technologies, Inc. - C:\Program Files\Sygate\SPF\smc.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O24 - Desktop Component 0: (no name) - file:///C:/DOCUME~1/MARKDA~1/LOCALS~1/Temp/msohtml1/02/clip_image002.gif

--
End of file - 8762 bytes

#3 SifuMike

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Posted 22 August 2007 - 10:32 PM

Hello metsncubs,

Sorry for the delay. We are swamped with logs. :thumbsup:


I (as well as MicroSoft, McAfee and Symantec) recommend that you DO NOT have more than one anti virus product installed and running on your computer at a time.

The reason for this is that if both products have their automatic (Real-Time) protection switched on, then those products which do not encrypt the virus strings within them can cause other anti virus products to cause "false alarms".

It can also lead to a clash as both products fight for access to files which are opened again this is the resident/automatic protection.

In general terms, the two programs may conflict and cause:

1) False Alarms: When the anti virus software tells you that your PC has a virus when it actually doesn't.
2) System Performance Problems: Your system may lock up due to both products attempting to access the same file at the same time.

Therefore please go to add/remove in the control panel and remove one of these. You may choose which one you leave.
AVG Antivirus or Norton/Symantec Antivirus

*******************************************



I see Viewpoint installed.

Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad".

This will change from what we know in 2006 read this article: http://www.clickz.com/news/article.php/3561546

I suggest you remove the program now, if you did not install it.

Go to Start > Settings > Control Panel > Add/Remove Programs and remove the following programs if present.

Viewpoint
Viewpoint Manager
Viewpoint Media Player


If you uninstalled, please navigate to and delete the following folders
C:\Program Files\Viewpoint


*******************************************

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.

Updating Java:
  • Download the latest version of Java Runtime Environment (JRE) 6 Update 2.
  • Scroll down to where it says "Java Runtime Environment (JRE) 6 Update 2".
  • Click the "Download" button to the right.
  • Check the box that says: "Accept License Agreement".
  • The page will refresh.
  • Click on the link to download Windows Offline Installation, Multi-language jre-6-windows-i586.exe and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
    Examples of older versions in Add or Remove Programs:
    Java 2 Runtime Environment, SE v1.4.2
    J2SE Runtime Environment 5.0
    J2SE Runtime Environment 5.0 Update 6
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u2-windows-i586-p.exe to install the newest version.
*******************************************

Download CCleaner and install it. (default location is best). Do not download the Beta version 2.0. Do not run it yet!

CCleaner Tutorial

*******************************************

You hijackthis log looks almost clean. We just have some minor clean up to do. :flowers:

Select the following with HijackThis.
With all windows (including this one!) closed (close browser/explorer windows), please select "fix."

O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

The following are not necessarily spyware/malware, but I suggest you place a check mark next to the following entries, as these programs may be taking up system resources.

O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
(Description: Intel hotkey applet. Unnecessary. Removing this will free up a small amount of system resources.)

O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
(Description: Sun Java update scheduler. Checks for updates. Not necessary. Removing this entry will free up a small amount of system resources.)

O4 - HKLM\..\Run: [TkBellExe] \"C:\Program Files\Common Files\Real\Update_OB\realsched.exe\" -osboot
(Description: RealPlayer scheduler. Completely unnecessary. Removing this entry will free up a small amount of system resources.)

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
(Description: Apple's QuickTime Tray Icon which enables you to start QuickTime from the System Tray (from version 5 onward). Given the extremely simple functionality of this Tray icon, it is in our view an unreasonable resource hog - it has been measured to use as much as 1.5Mb of memory at times in earlier versions, and in version 7 it uses as much as 3.4Mb of memory on our test systems. Yet, on Windows PCs hardly anyone starts QuickTime manually, whether from the System Tray or otherwise - what usually happens is that the end-user opens a QuickTime movie file or email attachment and Windows then automatically opens QuickTime to enable the end-user to view the movie or video. There is therefore almost never a need for the end-user to start QuickTime manually from the System Tray. )

*******************************************

*NOTE* CCleaner deletes EVERYTHING out of temp/temporary folders and does not make backups.

Let's empty the temp files:

Run CCleaner.

CAUTION: Please do NOT use the Issues button. This is a built-in registry cleaner. If you don't know how to use it, you may cause irreparable damage to your system.

1. Starting with v1.27.260, CCleaner installs the Yahoo Toolbar as an option which IS checkmarked by default during the installation.
IF you do NOT want it, REMOVE the checkmark when provided with the option OR download the toolbarfree Basic version instead of the Standard Build.


2. Before first use, select Options > Advanced and UNCHECK "Only delete files in Windows Temp folder older than 48 hours"

3. Then select the items you wish to clean up.

In the Windows Tab:
Clean all entries in the "Internet Explorer" section except Cookies.
Clean all the entries in the "Windows Explorer" section.
Clean all entries in the "System" section.
Clean all entries in the "Advanced" section.
Clean any others that you choose.

In the Applications Tab:
Clean all except cookies in the Firefox/Mozilla section if you use it.
Clean all in the Opera section if you use it.
Clean Sun Java in the Internet Section.
Clean any others that you choose.

4. Click the "Run Cleaner" button.
5. A pop up box will appear advising this process will permanently delete files from your system.
6. Click "OK" and it will scan and clean your system.
7. Click "exit" when done.

If it asks you to reboot at the end, click NO.

CCleaner should be run with the above settings for each User Account!

*******************************************

Reboot your computer.

NOTE: If you have downloaded ComboFix previously please delete that version and download it again!

1. Download this file - combofix.exe to your Desktop.
Note:
It is important that it is saved directly to your desktop

2. Double click combofix.exe & follow the prompts.
3. When finished, it shall produce a log for you. Post the ComboFix log and a fresh Hijackthis log in your next reply.
Do NOT post the ComboFix-quarantined-files.txt - unless I ask you to.

Note:
Do not mouseclick combofix's window while it's running. That may cause it to stall

Edited by SifuMike, 22 August 2007 - 10:57 PM.

If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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#4 metsncubs

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Posted 23 August 2007 - 08:42 AM

I appreciate your help.

In terms of removing symantec, part of the probem with the bug I have is that my desktop and specifically the start bar at the bottom left is missing. How can I get to add/delete programs without the start button?

I can only access programs by hitting ctrl-alt-del and running things through the task manager.

Edited by metsncubs, 23 August 2007 - 08:43 AM.


#5 SifuMike

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Posted 23 August 2007 - 10:02 AM

Hello metsncubs,


Do you have the Windows Install CD that came with your computer?
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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#6 metsncubs

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Posted 23 August 2007 - 11:13 AM

I don't believe so, this computer was given to me before my company sold.

Hope that doesn't leave me SOL!

#7 SifuMike

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Posted 23 August 2007 - 11:33 AM

Hi metsncubs,

The Windows Installation CD is essential if you have damaged system files. There is no other way to restore the systems files if that is the problem, other than a refomat and Windows install.

Some of the PC makers (like Dell), will send you a Windows Installation CD if you ask them.


We can remove Norton antivirus another way.

Here's a link to Norton's own removal tool, which they developed in response to complaints that the program did not uninstall completely.
It contains instructions and a download link: http://service1.symantec.com/SUPPORT/tsgen...005033108162039


Note that you only need to perform steps one and two, since you have no interest in reinstalling the program.

After you run the tool, please confirm that the quarantine files are gone by navigating to C:\Program Files\ and checking to see if the folder Norton AntiVirus exists there. If it does, delete it. Let me know what you find and whether you manage to get rid of it.
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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#8 metsncubs

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Posted 24 August 2007 - 08:13 AM

I called them and they are sending me a windows disk. When I get it should I call their tech serv. or should I take other steps?

#9 SifuMike

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Posted 24 August 2007 - 01:30 PM

Hi metsncubs,

Once you have the Windows Installation CD then you can run Microsoft's System File Checker program.

The utility will check the system files and automatically replace any that it finds necessary.

Scannow Tutorial
http://www.updatexp.com/scannow-sfc.html

You may need the Windows Install CD, so have it ready.
Go to Start, then Run, type sfc /scannow in the run box and press enter.

When it has finished it will close itself.

Note: There is a space between sfc and the forward slash. Windows will ask you for your Windows Install CD so put it in...don't worry if the XP setup screen appears, this is not a part of sfc /scannow, your autorun utility in Windows is starting it. Simply
minimize the screen and allow sfc to continue.

Edited by SifuMike, 24 August 2007 - 01:30 PM.

If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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#10 metsncubs

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Posted 24 August 2007 - 02:33 PM

Dell overnighted them to me!!

I called their helpdesk and they had me insert the disk, press f8 and selected the reboot from disk option then they had me type under the c: chkdsk /R.

They said it takes the computer 1hr to do the update.(I'm at work and did that over lunch)

Is that the same thing as the sfc /scannow?

#11 SifuMike

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Posted 24 August 2007 - 02:44 PM

called their helpdesk and they had me insert the disk, press f8 and selected the reboot from disk option then they had me type under the c: chkdsk /R.

They said it takes the computer 1hr to do the update.(I'm at work and did that over lunch)



Here is what chkdisk /r does:
Repairs errors, locate bad sectors, and recover readable information

http://support.microsoft.com/kb/315265

Chkdsk (Chkdsk.exe) is a command-line tool that checks volumes for problems. The tool then tries to repair any that it finds. For example, Chkdsk can repair problems related to bad sectors, lost clusters, cross-linked files, and directory errors. To use Chkdsk, you must log on as an administrator or as a member of the Administrators group.



Is that the same thing as the sfc /scannow?


Nope, not the same thing.

http://support.microsoft.com/kb/310747

System File Checker gives an administrator the ability to scan all protected files to verify their versions. If System File Checker discovers that a protected file has been overwritten, it retrieves the correct version of the file from the cache folder (%Systemroot%\System32\Dllcache) or the Windows installation source files, and then replaces the incorrect file. System File Checker also checks and repopulates the cache folder. You must be logged on as an administrator or as a member of the Administrators group to run System File Checker. If the cache folder becomes damaged or unusable, you can use the sfc /scannow, the sfc /scanonce, or the sfc /scanboot commands to repair its contents.


If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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#12 metsncubs

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Posted 24 August 2007 - 02:50 PM

I will run that when I get home as well. After that I'll complete your suggestions from post 3 and will post the logs.

Thanks

#13 metsncubs

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Posted 24 August 2007 - 07:37 PM

I ran the sfc scannow sucessfully, but I still have the same problem. The start menu is unavailible and i can only run things through the windows task manager.

#14 metsncubs

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Posted 24 August 2007 - 09:13 PM

During the end of the running of combofix my computer popped up a window that said" Windows cannot find C:\windows\explorer.exe make sure you typed the name correctly and try again. WTF?

Anyway when the log popped up automatically I just saved it to my desktop.

Hijack this log to fallow.




ComboFix 07-08-25.2 - "<name>" 2007-08-24 21:06:09.2 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.641 [GMT -5:00]


((((((((((((((((((((((((( Files Created from 2007-07-25 to 2007-08-25 )))))))))))))))))))))))))))))))


2007-08-24 21:00 51,200 --a------ C:\WINDOWS\nircmd.exe
2007-08-24 20:16 6,082,560 --a------ C:\DOCUME~1\MARKDA~1\ntuser.dat
2007-08-24 17:14 <DIR> d-------- C:\WINDOWS\I386
2007-08-24 12:42 <DIR> d-------- C:\WINDOWS\system32\vmm32
2007-08-24 12:42 <DIR> d-------- C:\Program Files\Dell
2007-08-24 12:40 <DIR> d-------- C:\WINDOWS\setupupd
2007-08-24 12:40 <DIR> d-------- C:\WINDOWS\setup.pss
2007-08-23 15:41 <DIR> d-------- C:\DOCUME~1\MARKDA~1\APPLIC~1\Petroglyph
2007-08-23 15:40 98,304 --a------ C:\WINDOWS\system32\CmdLineExt.dll
2007-08-23 15:40 <DIR> d-------- C:\DOCUME~1\MARKDA~1\APPLIC~1\LucasArts
2007-08-23 15:31 <DIR> d-------- C:\Program Files\LucasArts
2007-08-23 10:47 <DIR> d-------- C:\Program Files\CCleaner
2007-08-22 20:45 10,872 --a------ C:\WINDOWS\system32\drivers\AvgAsCln.sys
2007-08-20 20:45 <DIR> d-------- C:\DOCUME~1\MARKDA~1\.housecall6.6
2007-08-16 21:24 <DIR> d-------- C:\DOCUME~1\ALLUSE~1\APPLIC~1\Lavasoft
2007-08-16 21:22 <DIR> d-------- C:\Program Files\Common Files\Wise Installation Wizard
2007-08-16 12:56 <DIR> d-------- C:\DOCUME~1\ALLUSE~1\APPLIC~1\Spybot - Search & Destroy
2007-08-16 12:28 <DIR> d-------- C:\VundoFix Backups
2007-08-16 12:08 <DIR> d-------- C:\HIJACK
2007-08-15 19:32 82,248 --a------ C:\WINDOWS\system32\drivers\iksyssec.sys
2007-08-15 19:32 57,672 --a------ C:\WINDOWS\system32\drivers\iksysflt.sys
2007-08-15 19:32 40,264 --a------ C:\WINDOWS\system32\drivers\ikfilesec.sys
2007-08-15 19:32 29,000 --a------ C:\WINDOWS\system32\drivers\kcom.sys
2007-08-15 19:32 <DIR> d-------- C:\Program Files\Spyware Doctor
2007-08-15 19:32 <DIR> d-------- C:\DOCUME~1\MARKDA~1\APPLIC~1\PC Tools
2007-08-15 19:31 626,688 --a------ C:\WINDOWS\system32\msvcr80.dll
2007-08-14 21:13 <DIR> dr-h----- C:\DOCUME~1\ALLUSE~1\APPLIC~1\yahoo!
2007-08-14 21:13 <DIR> d-------- C:\DOCUME~1\Katie\APPLIC~1\Yahoo!
2007-08-14 21:13 <DIR> d-------- C:\DOCUME~1\ALLUSE~1\APPLIC~1\Yahoo! Companion
2007-08-14 21:12 <DIR> d-------- C:\WINDOWS\cache
2007-07-30 10:00 151,552 --a------ C:\WINDOWS\system32\mtr.exe


(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

2007-08-24 20:34 --------- d-------- C:\DOCUME~1\ALLUSE~1\APPLIC~1\Viewpoint
2007-08-24 20:25 --------- d-------- C:\Program Files\Symantec AntiVirus
2007-08-24 20:25 --------- d-------- C:\Program Files\Symantec
2007-08-24 20:25 --------- d-------- C:\Program Files\Common Files\Symantec Shared
2007-08-24 20:25 --------- d-------- C:\DOCUME~1\ALLUSE~1\APPLIC~1\Symantec
2007-08-23 15:31 --------- d--h----- C:\Program Files\InstallShield Installation Information
2007-08-19 20:49 --------- d-------- C:\Program Files\Diablo II
2007-08-19 16:31 9344 --a------ C:\WINDOWS\system32\drivers\NSDriver.sys
2007-08-19 16:31 8320 --a------ C:\WINDOWS\system32\drivers\AWRTRD.sys
2007-08-17 12:25 --------- d-------- C:\DOCUME~1\MARKDA~1\APPLIC~1\AdobeUM
2007-08-17 12:25 --------- d-------- C:\DOCUME~1\MARKDA~1\APPLIC~1\AdobeUM
2007-08-16 21:24 --------- d-------- C:\Program Files\Lavasoft
2007-08-15 19:27 --------- dr-h----- C:\DOCUME~1\MARKDA~1\APPLIC~1\yahoo!
2007-08-15 19:27 --------- dr-h----- C:\DOCUME~1\MARKDA~1\APPLIC~1\yahoo!
2007-08-14 21:13 --------- d-------- C:\Program Files\Yahoo!
2007-08-01 23:18 --------- d-------- C:\Program Files\PacificPoker
2007-07-30 19:19 92504 --a------ C:\WINDOWS\system32\dllcache\cdm.dll
2007-07-30 19:19 92504 --a------ C:\WINDOWS\system32\cdm.dll
2007-07-30 19:19 549720 --a------ C:\WINDOWS\system32\wuapi.dll
2007-07-30 19:19 549720 --a------ C:\WINDOWS\system32\dllcache\wuapi.dll
2007-07-30 19:19 53080 --a------ C:\WINDOWS\system32\wuauclt.exe
2007-07-30 19:19 53080 --a------ C:\WINDOWS\system32\dllcache\wuauclt.exe
2007-07-30 19:19 43352 --a------ C:\WINDOWS\system32\wups2.dll
2007-07-30 19:19 325976 --a------ C:\WINDOWS\system32\wucltui.dll
2007-07-30 19:19 325976 --a------ C:\WINDOWS\system32\dllcache\wucltui.dll
2007-07-30 19:19 203096 --a------ C:\WINDOWS\system32\wuweb.dll
2007-07-30 19:19 203096 --a------ C:\WINDOWS\system32\dllcache\wuweb.dll
2007-07-30 19:19 1712984 --a------ C:\WINDOWS\system32\wuaueng.dll
2007-07-30 19:19 1712984 --a------ C:\WINDOWS\system32\dllcache\wuaueng.dll
2007-07-30 19:18 33624 --a------ C:\WINDOWS\system32\wups.dll
2007-07-30 19:18 33624 --a------ C:\WINDOWS\system32\dllcache\wups.dll
2007-07-19 01:59 3583488 --a------ C:\WINDOWS\system32\dllcache\mshtml.dll
2007-07-12 18:31 765952 --a------ C:\WINDOWS\system32\dllcache\vgx.dll
2007-07-07 20:30 --------- d-------- C:\DOCUME~1\MARKDA~1\APPLIC~1\Viewpoint
2007-07-07 20:30 --------- d-------- C:\DOCUME~1\MARKDA~1\APPLIC~1\Viewpoint
2007-06-27 09:34 823808 --a------ C:\WINDOWS\system32\dllcache\wininet.dll
2007-06-27 09:34 671232 --a------ C:\WINDOWS\system32\dllcache\mstime.dll
2007-06-27 09:34 6058496 --------- C:\WINDOWS\system32\dllcache\ieframe.dll
2007-06-27 09:34 52224 --------- C:\WINDOWS\system32\dllcache\msfeedsbs.dll
2007-06-27 09:34 477696 --a------ C:\WINDOWS\system32\dllcache\mshtmled.dll
2007-06-27 09:34 459264 --------- C:\WINDOWS\system32\dllcache\msfeeds.dll
2007-06-27 09:34 44544 --a------ C:\WINDOWS\system32\dllcache\iernonce.dll
2007-06-27 09:34 384512 --a------ C:\WINDOWS\system32\dllcache\iedkcs32.dll
2007-06-27 09:34 383488 --------- C:\WINDOWS\system32\dllcache\ieapfltr.dll
2007-06-27 09:34 27648 --a------ C:\WINDOWS\system32\dllcache\jsproxy.dll
2007-06-27 09:34 267776 --------- C:\WINDOWS\system32\dllcache\iertutil.dll
2007-06-27 09:34 232960 --a------ C:\WINDOWS\system32\dllcache\webcheck.dll
2007-06-27 09:34 230400 --a------ C:\WINDOWS\system32\dllcache\ieaksie.dll
2007-06-27 09:34 193024 --a------ C:\WINDOWS\system32\dllcache\msrating.dll
2007-06-27 09:34 153088 --a------ C:\WINDOWS\system32\dllcache\ieakeng.dll
2007-06-27 09:34 132608 --a------ C:\WINDOWS\system32\dllcache\extmgr.dll
2007-06-27 09:34 124928 --a------ C:\WINDOWS\system32\dllcache\advpack.dll
2007-06-27 09:34 1152000 --a------ C:\WINDOWS\system32\dllcache\urlmon.dll
2007-06-27 09:34 105984 --a------ C:\WINDOWS\system32\dllcache\url.dll
2007-06-27 09:34 102400 --a------ C:\WINDOWS\system32\dllcache\occache.dll
2007-06-27 03:27 63488 --a------ C:\WINDOWS\system32\dllcache\ie4uinit.exe
2007-06-27 03:27 625152 --a------ C:\WINDOWS\system32\dllcache\iexplore.exe
2007-06-27 03:27 13824 --------- C:\WINDOWS\system32\dllcache\ieudinit.exe
2007-06-27 02:00 161792 --a------ C:\WINDOWS\system32\dllcache\ieakui.dll
2007-06-26 01:08 1104896 --a------ C:\WINDOWS\system32\msxml3.dll
2007-06-26 01:08 1104896 --a------ C:\WINDOWS\system32\dllcache\msxml3.dll
2007-06-19 08:31 282112 --a------ C:\WINDOWS\system32\gdi32.dll
2007-06-19 08:31 282112 --a------ C:\WINDOWS\system32\dllcache\gdi32.dll
2007-06-11 23:51 10834944 --a------ C:\WINDOWS\system32\dllcache\wmp.dll
2006-02-19 04:28 12288 --a------ C:\WINDOWS\Fonts.\RandFont.dll
2003-02-06 14:27 80 --------- C:\DOCUME~1\ALLUSE~1\APPLIC~1\PitStop.EnfReg
1997-05-13 19:26 3206344 --a------ C:\DOCUME~1\MARKDA~1\HOSPPAT.EXE
1994-05-31 23:00 265396 --a------ C:\DOCUME~1\MARKDA~1\DOS4GW.EXE


((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))


*Note* empty entries & legit default entries are not shown

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="C:\WINDOWS\system32\igfxtray.exe" [2005-01-23 10:36]
"REGSHAVE"="C:\Program Files\REGSHAVE\REGSHAVE.exe" [2002-02-04 22:32]
"ISUSPM Startup"="C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" []
"HP Software Update"="C:\Program Files\HP\HP Software Update\HPWuSchd2.exe" [2006-02-19 03:41]
"AVG7_CC"="C:\PROGRA~1\Grisoft\AVG7\avgcc.exe" [2007-08-15 19:44]
"QUICKCARE"="C:\Program Files\Qwest\QuickCare\bin\sprtcmd.exe" [2006-11-07 22:07]
"!AVG Anti-Spyware"="C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" [2007-06-11 04:25]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2004-08-04 06:00]
"MSMSGS"="C:\Program Files\Messenger\msmsgs.exe" [2004-10-13 11:24]
"MsnMsgr"="C:\Program Files\MSN Messenger\MsnMsgr.exe" [2005-04-27 14:04]
"updateMgr"="C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AdobeUpdateManager.exe" [2003-05-15 01:56]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\runonce]
"*Restore"=C:\WINDOWS\system32\restore\rstrui.exe -c

C:\DOCUME~1\MARKDA~1\STARTM~1\Programs\Startup\
Launch Microsoft Office Outlook.lnk - C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE [2004-04-28 01:10:47]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\explorer]
"NoBandCustomize"=0 (0x0)
"NoMovingBands"=0 (0x0)
"NoCloseDragDropBands"=0 (0x0)
"NoSetTaskbar"=0 (0x0)
"NoToolbarsOnTaskbar"=0 (0x0)

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\sdauxservice"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\sdcoreservice"

R2 BASFND;BASFND;\??\C:\WINDOWS\system32\Drivers\BASFND.sys


[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{16647f13-b265-11db-b234-001143ae70ae}]
AutoRun\command- E:\JDLightning\Windows\JDLightning.exe

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{d8ca5679-8cdf-11d9-b1b9-806d6172696f}]
AutoRun\command- D:\SETUP.EXE

*Newly Created Service* - CATCHME

**************************************************************************

catchme 0.3.1061 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2007-08-24 21:06:38
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************

Completion time: 2007-08-24 21:07:08
C:\ComboFix-quarantined-files.txt ... 2007-08-24 21:07
C:\ComboFix2.txt ... 2007-08-24 21:03

--- E O F ---


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:12:11 PM, on 8/24/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\WINDOWS\system32\basfipm.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\taskmgr.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\HIJACK\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [QUICKCARE] C:\Program Files\Qwest\QuickCare\bin\sprtcmd.exe /P QUICKCARE
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\RunOnce: [*Restore] C:\WINDOWS\system32\restore\rstrui.exe -c
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AdobeUpdateManager.exe Acrobat6 -reboot 1
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - Startup: Launch Microsoft Office Outlook.lnk = C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Printkey2000.lnk = C:\Program Files\PrintKey2000\Printkey2000.exe
O4 - Global Startup: UPS WorldShip Messaging Utility.lnk = C:\UPS\UOWS\Messages\WSDMessaging.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: PacificPoker - {94EDF7B4-4272-4af3-8F8B-4E2F68E225B7} - C:\PROGRA~1\PACIFI~1\pacificpoker.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: Broadcom ASF IP monitoring service v6.0.4 (BAsfIpM) - Broadcom Corp. - C:\WINDOWS\system32\basfipm.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O24 - Desktop Component 0: (no name) - file:///C:/DOCUME~1/MARKDA~1/LOCALS~1/Temp/msohtml1/02/clip_image002.gif

--
End of file - 6780 bytes




Thanks for your help.

Edited by OldTimer, 27 August 2007 - 09:54 AM.


#15 SifuMike

SifuMike

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Posted 24 August 2007 - 10:41 PM

Hello metsncubs,

You ComobFix log looks clean, as does your Hijackthis log.

but I still have the same problem. The start menu is unavailible and i can only run things through the windows task manager.



When did you first notice this problem? Did it happen after a download?


We will dig deeper.


Download this tool to your desktop:
http://www.uploads.ejvindh.net/rootchk.exe
Run the program. After a short time a log file will turn up. Copy the contents of the log into the thread.

Notice: Some security-programs prevent the creation of dummy drivers with certain names. This may cause false positives. If the log of rootchk contains a lot of hidden drivers, you may want to turn off your security programs while rootchk is scanning (you should then unhook your network connection as well)


******************

You will need to use Internet Explorer for this scan.
Disable your antivirus program and go here to run BitDefender Online Scan.
Click on I Agree.
Avoid clicking on other links as you don't need to try out the full install at this point, just the online scanner.

When the ActiveX Control has loaded, click on "Click here to scan".
Please be patient, as this scan may take a few hours. It all depends on the number of files on your computer.

NOTE: If you are running XP SP2, you may need to click on the Information Bar to allow the ActiveX to install and may need to repeat the BitDefender Online Scan.


When BitDefender completes the scan, select the "Detected Problems" tab.
Click on "Click here to export scan".
Save the file as an HTML to your Desktop.
Then click on the saved file and allow it to open with your browser.
Go to Edit - Select All then copy/paste that log back here.
Post the BitDefender log.


******************

Download and install AVG Anti-Spyware v7.5.
  • After download, double click on the file to launch the install process.
  • Choose a language, click "OK" and then click "Next".
  • Read the "License Agreement" and click "I Agree".
  • Accept default installation path: C:\Program Files\Grisoft\AVG Anti-Spyware 7.5, click "Next", then click "Install".
  • After setup completes, click "Finish" to start the program automatically or launch AVG Anti-Spyware by double-clicking its icon on your desktop or in the system tray.
  • Connect to the Internet, go back to AVG Anti-Spyware, select the "Update" button and click "Start update". Wait until you see the "Update successful" message. If you are having problems with the updater, manually update with the AVG Anti-Spyware Full database installer from here.
  • Exit AVG Anti-Spyware when done - DO NOT perform a scan yet.
Reboot your computer in "SAFE MODE" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode". (Note: When run in safe mode, sometimes the GUI is larger than the screen and the buttons at the bottom are partly or completely hidden, making them unaccessible for doing a scan. If this is the case, press the WINKEY + M key to "Minimize" the AVG display. Then right-click on AVG in the Task Bar and select "Maximize". If that does not help, then you may have to run your scan in normal mode and advise your helper afterwards.)

Scan with AVG Anti-Spyware as follows:
  • Click on the "Scanner" button and choose the "Settings" tab.
  • Under "How to act?", click on "Recommended actions" and choose "Quarantine" to set default action for detected malware.
  • Under "How to Scan?", "Possibly unwanted software", and What to Scan?" leave all the default settings.
  • Under "Reports" select "Do not automatically generate reports" and UNcheck "Only if threats were found".
  • Click the "Scan" tab to return to scanning options.
  • Click "Complete System Scan" to start.
  • When the scan has finished, it should automatically be set to Quarantine--if not click on Recommended Action and set it there.
  • You will also be presented with a list of infected objects found. Click "Apply all actions" to place the files in Quarantine.
IMPORTANT! Do not save the report before you have clicked the Apply all actions button. If you do, the log that is created will indicate "No action taken", making it more difficult to interpret the report. So be sure you save it only AFTER clicking the "Apply all actions" button.
  • Click on "Save Report" to view all completed scans. Click on the most recent scan you just performed and select "Save report as" - the default file name will be in date/time format as follows: Report-Scan-20060620-142816.txt. Save to your desktop.
    A copy of each report will also be saved in C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\Reports\
  • Exit AVG Anti-Spyware when done, reboot normally and submit the log report in your next response.
Note: Close all open windows, programs, and DO NOT USE the computer while AVG Anti-Spyware is scanning. Doing so can hamper AVG Anti-Spyware's ability to clean properly and may result in reinfection.

AVG Anti-Spyware is free for 30 days and all the extensions of the full version will be activated. After the 30 day trial, active protection extensions will be deactivated and the program will turn into a feature-limited freeware version that you can can continue to use as an on-demand scanner or you may purchase a license to use the full version.


Let's look in a different place for signs.

Open HijackThis
Go to 'config'
Go to 'misc tools'
Press the button 'open uninstall manager'
Press 'save list'
A notepad file will open.
Post the content here in your reply.
Close HijackThis.

When done, submit the BitDefender log, the AVG Anti-Spyware 7.5 log, the rootchk log and the uninstall manager listing.

Edited by SifuMike, 24 August 2007 - 10:43 PM.

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