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Windows Update


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#1 jzarkman

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Posted 01 February 2005 - 08:33 PM

Why do I keep getting this error when trying to get my Windoes Update???


[Error number: 0x80248011]
Windows Update has encountered an error and cannot display the requested page. You may find the following resources helpful in resolving the problem:

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#2 jzarkman

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Posted 01 February 2005 - 08:37 PM

This was scanned while my PC was in the normal mode

Logfile of HijackThis v1.99.0
Scan saved at 8:35:56 PM, on 2/1/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\RunDll32.exe
C:\WINDOWS\system32\pctspk.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\Microsoft Hardware\Keyboard\type32.exe
C:\PROGRA~1\DATACA~1\FLashKsk.exe
C:\PROGRA~1\ACDSYS~1\DEVDET~1\DEVDET~1.EXE
C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe
C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
C:\Program Files\Trend Micro\Internet Security 2005\pccguide.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\HJT\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.02.3000.1002\en-xu\stmain.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [IntelliType] "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe"
O4 - HKLM\..\Run: [DataCaching] C:\PROGRA~1\DATACA~1\FLashKsk.exe
O4 - HKLM\..\Run: [Camera Detector] C:\PROGRA~1\ACDSYS~1\DEVDET~1\DEVDET~1.EXE
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2005\pccguide.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\RunOnce: [DELDIR0.EXE] "C:\DOCUME~1\Joe\LOCALS~1\Temp\DELDIR0.EXE" "C:\Program Files\McAfee\McAfee Shared Components\Guardian\"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .mpeg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O15 - Trusted Zone: http://zone.msn.com
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/cha...v45/yacscom.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/common/groove/gx/GrooveAX27.cab
O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - http://chat.yahoo.com/cab/yacsui.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab33902.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O23 - Service: InCD File System Service - Unknown - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: LexBce Server - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Trend Micro Central Control Component - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: Trend Micro Real-time Service - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe

#3 phawgg

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Posted 01 February 2005 - 08:55 PM

I'll check your log, jzarkman.
Use the "track topic" (click it) and you'll get email notification
as soon as a reply is made.
I've moved and merged your topics,
so reply to this thread only,
the questions relative to your present problems, please.
patiently patrolling, plenty of persisant pests n' problems ...

#4 phawgg

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Posted 02 February 2005 - 08:08 PM

Checking your log I find no evidence of malware.
One entry is unusual, as a program is running from a temporary folder.
O4 - HKLM\..\RunOnce: [DELDIR0.EXE] "C:\DOCUME~1\Joe\LOCALS~1\Temp\DELDIR0.EXE" "C:\Program Files\McAfee\McAfee Shared Components\Guardian\"

I would recommend uninstalling that program via Add/remove programs
and re-installing it properly.

Why do I keep getting this error when trying to get my Windoes Update???
[Error number: 0x80248011]
Windows Update has encountered an error and cannot display the requested page.
You may find the following resources helpful in resolving the problem:

------------------------------------------------------------------------------------------------------------
The best information I could find regarding your problem was here:
from Windows XP Network Problem Solver
Look about halfway down the page for this:
Background information:
It is still unclear why the above solution is needed in some installations, while others work just fine with RestrictAnonymous = 1. One possible explanation was taken from a newsgroup message concerning Windows Update problems and is reproduced here.

Solution for error: 0x80248011

Try checking to make sure you havenít inadvertently removed a System account from your volume.

I found that if you modify the NTFS permissions on a volume in Windows, the System account might be inadvertently removed from the partition. If this occurs, the System account cannot manage some system functions - such as updates.

By default, the Everyone group has Full Control permissions on an NTFS volume and the Everyone group includes the System account. If this permission or group was removed (for instance to provide additional security) without adding the System account as an individual account renders the updates unusable. Even though individual accounts, such as the Administrator account, may have been added.

This worked in my situation when none of the other solution did.
--------------------------------------------------------------------------------------------

Edited by phawgg, 02 February 2005 - 08:11 PM.

patiently patrolling, plenty of persisant pests n' problems ...

#5 jzarkman

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Posted 04 February 2005 - 09:48 PM

I read about the article you had said. It's still not to clear on exactly what i should do next. If you would explain in simpler terms (if possible), that would be great. Thanks. I could not find the things you requested I try to remove. Any ideas next??




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