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Service Pack 3


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#1 BigSigh

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Posted 15 August 2007 - 01:39 PM

I've noticed SMax4.exe and smax4pnp.exe running in the task manager window. I'm now going through the 'Preparation Guide' to rid my pc of any viruses, spyware and malware. In the process, House Call Anti Virus has detected W97M_GOGA.A (MS01-028RTF) Is it advisable to download service pack 3 because I'm having difficulty locating the patch.


I'm using WindowsXP 2002 version with Microsoft Office 2000 SR-1 Premium

Any help would be greatly appreciated:)

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#2 dc3

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Posted 15 August 2007 - 08:22 PM

Hi BigSigh, and welcome to BleepingComputers.

I would suggest that you install service pack 4 as it addresses some of the security issues that you experiencing, SP4 will include the information from the SP3 so you don't need to install it first. You can download SP4 here.

The SMax4.exe and smax4pnp.exe are files that are used in your audio, I wouldn't worry about them unless there are error messages regarding them. The W97M_GOGA.A is a macro virus, I'm not familiar with House Call other than seeing their add on TV, when you run you scan do it in safe mode where the applications aren't running, it much more effective this way.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 BigSigh

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Posted 16 August 2007 - 02:13 AM

Thank you dc3 :thumbsup: I really appreciate you're help and advice. :flowers:

#4 BigSigh

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Posted 17 August 2007 - 05:53 AM

Erm... I posted this in the wrong place sorry:o I'm Running Windows xp. :thumbsup:

I tried downloading SP4 but it tells me it's not compatible with my system:( Any advice?:flowers:

#5 dc3

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Posted 17 August 2007 - 09:54 AM

Are you talking about the Office XP SP3?

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 BigSigh

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Posted 17 August 2007 - 03:03 PM

I have WindowsXP
and using
Microsoft Office 2000 SR-1 Premium

Sorry :thumbsup: Please don't shout at me :flowers:

#7 dc3

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Posted 18 August 2007 - 12:54 AM

Ain't no one here shouting at ya. :thumbsup: I'm just trying to understand what we have going on here, the only service pack three that I know of are for Windows 2000 and for XP Office. Service Pack 2 for Window XP is the latest, what service pack do you currently have?

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#8 BigSigh

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Posted 18 August 2007 - 02:01 AM

Sorry for all the trouble and thanks for all your help. :thumbsup: I guess I need to go update SP2? :flowers:

#9 dc3

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Posted 19 August 2007 - 02:37 AM

If you only have SP1 by all means download SP2. If you are not sure which one you have you can right click on My Computer> choose Properties and it should be listed under System on that page.

Edit: There was no trouble, I'm always glad to help.

Edited by dc3, 19 August 2007 - 02:39 AM.

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#10 dc3

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Posted 19 August 2007 - 10:36 AM

I just found out that there is a beta version for a XP service pack 3, and what I found out is that this is a collection of hotfixes from Microsoft, but some of them have not been tested and my cause instability. I would not use this.

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#11 usasma

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Posted 20 August 2007 - 06:08 PM

The message refers to an exploit that affects Microsoft Office products. As such you should download the Service Packs for MS Office from here: http://www.microsoft.com/downloads/details...;displaylang=en
This includes all the patches for Service Packs 1 through 3.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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