The malware was found in the System Volume Information Folder
which is a part of System Restore
. Since System Restore is a protected directory, AVG may not be able to access it to delete that file.
If that is the case, then you should Set a New Restore Point
and purge the old ones in order to remove the file. The easiest and safest way to do this is
- Go to Start > Programs > Accessories > System Tools and click "System Restore".
- Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
- Then use Disk Cleanup to remove all but the most recent Restore Point.
- Go to Start > Run and type: Cleanmgr
- Click "OK".
- Click the "More Options" Tab.
- Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
If AVG is able to remove the file you still should set a new restore point when done, to enable your computer to "roll-back" to a clean working state.
Edited by quietman7, 14 August 2007 - 04:53 AM.