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Hcappres.dll Is Not A Valid Windows Image


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#1 PeteH

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Posted 12 August 2007 - 08:44 PM

When I try to run Windows Help and Support from the Start menu, or click a help link in a program popup window, I get the following error message: "The application or DLL C:\WINDOWS\PCHealth\HelpCtr\Binaries\HCAppRes.dll is not a valid Windows image. Please check this against your installation diskette."

I'm running XP Home, SP2. I don't find this .dll file on the XP installation CD to check it against. I've tried a couple of registry scans (RegCure and Registry Mechanic) with no luck.

How can I make Windows Help work? Thanks

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#2 Budapest

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Posted 13 August 2007 - 12:29 AM

Try running the System File Checker (sfc).

How to Use SFC.EXE to Repair System Files
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 Budapest

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Posted 19 August 2007 - 03:32 PM

You should be able to download a fresh copy of HCAppRes.dll from here.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#4 PeteH

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Posted 20 August 2007 - 10:15 PM

Budapest, thanks for both tips. I ran System File Checker and it got rid of the hcappres.dll error and allowed Windows Help and Support to run. However, I also started getting another error saying that ...\MSOXMLMF.DLL was invalid. I used your download link and got myself a new copy of that file and saved it to the error message's directory, and now I have no more error messages! Thanks again. PeteH




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