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Everything Broken After Major Crash

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3 replies to this topic

#1 loque


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Posted 12 August 2007 - 05:31 PM


while playing itunes, my pc upstairs has just suffered some kind of huge error.

The whole thing locked up and the sound jammed, wouldnt respond to anything and I had to turn it off.

Upon restarting, nothing works.

My computer does not open, it either hangs or opens showing the torch symbol searching for files, then hangs.
Help and support function (where System Resore is) does the same thing.

After I have tried either of the above, nothing works on desktop, can't click on any folders or anything

The little green linksys icon and other icons are missing from the task bar.

When windows loads, I also have an error box headed "Microsoft Visual C++ Runtime Library", which reads:

Runtime Error!

Program: ...ch\Desktop Messenger\8876480\Program\BackWeb-8876480.exe

abnormal program termination

I am running XP Professional, all service packs and updates installed, 2 GB Ram (it might be worth noting at this point that I seem to be having some memory problems... different errors occuring with identical code in a couple of games) and a GeForce8600.

The Pc has locked up like this a few times but this is the first time where anything has been wrong on reboot.

Please help!!


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#2 Budapest


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Posted 13 August 2007 - 12:21 AM

If you suspect that you have memory problems try running memtest86 to test the memory.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 usasma


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Posted 13 August 2007 - 06:08 AM

Please check the Event Viewer for errors (particularly in the System and Application logs). Go to Start...Run...and type in "eventvwr.msc" (without the quotes) and press Enter.

Double click on the errors closest to the time when the system started acting up - and post the results here for us to have a look at.
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#4 pascor22234


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Posted 13 August 2007 - 01:56 PM

You could try booting into Safe Mode and uninstalling the Logitech program associated with this.


"Windows errors related to backweb-8876480.exe ?
backweb-8876480.exe is a process that comes with the Logitech Products software. It manages the automatic update check as well as providing you with new for the latest offers and products from Logitech. This is a non-essential process. Disabling or enabling it is down to user preference."



" "backweb-8876480.exe" is installed with the software for Logitech products. It checks for software upgrades from Logitech.
It's present under Software => Logitech Desktop Manager, where it can be uninstalled."

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