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Can't Access A Growing Number Of Internet Sites


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2 replies to this topic

#1 mishalovka

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Posted 12 August 2007 - 10:45 AM

I've been seeing this for about a week and the problem is growing. I've also noted some similar reports on this forum.

This is affecting two different PCs in my house, both with different OS and browser versions

Summary: I get the "Page Cannot Be Displayed" screen when I try and access sites like Google, Gmail, Yahoo Mail, and now Netscape. The problem seemed to only affect Google search at first, but seems to be growing as I try and work around it. I may not even have access to this site much longer, the way things are going.

Troubleshooting Actions So Far: I've run Spybot, AdAware, Symantec AV - all with no results. I have cleared all cache and done a DNS Flush. I have changed my DNS Servers to OpenDNS, which has brought back Google, but nothing else. I ran ComboFix and have that log as well as HijackThis.

This seems to be affecting more than just me recently. Help me Obi Wan...

HijackThis Log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:23:58 AM, on 8/12/2007
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Boot mode: Normal

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\System32\SCardSvr.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\tcpsvcs.exe
C:\WINNT\System32\snmp.exe
C:\WINNT\system32\stisvc.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Cisco Systems\Secure Desktop\Storage.exe
C:\WINNT\system32\ZoneLabs\vsmon.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\system32\inetsrv\inetinfo.exe
C:\WINNT\system32\msdtc.exe
C:\WINNT\system32\mqsvc.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\DIGStream\digstream.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINNT\system32\spool\DRIVERS\W32X86\3\E_FATIAFA.EXE
C:\PROGRA~1\SYMANT~1\vptray.exe
C:\Program Files\Labtec\Desktop\V5.1\moffice.exe
C:\Program Files\Labtec\Desktop\V5.1\kbdap32a.exe
C:\Program Files\Labtec\Desktop\V5.1\MOUSE32A.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
C:\Documents and Settings\Michael & Stephanie .HOME-EF27229409\Desktop\HiJackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [ConMgr.exe] "C:\Program Files\EarthLink 5.0\ConMgr.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [masqform.exe] C:\Program Files\PureEdge\Viewer 6.0\masqform.exe -UpdateCurrentUser
O4 - HKLM\..\Run: [DIGStream] C:\Program Files\DIGStream\digstream.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [EPSON Stylus CX7800 Series] C:\WINNT\system32\spool\DRIVERS\W32X86\3\E_FATIAFA.EXE /P26 "EPSON Stylus CX7800 Series" /O6 "USB001" /M "Stylus CX7800"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\\vptray.exe
O4 - HKLM\..\Run: [FLMOFFICE4DMOUSE] C:\Program Files\Labtec\Desktop\V5.1\moffice.exe
O4 - HKLM\..\Run: [OFFICEKB] C:\Program Files\Labtec\Desktop\V5.1\kbdap32a.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\vpngui.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: ZoneAlarm.lnk = C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O17 - HKLM\System\CCS\Services\Tcpip\..\{5D150BA2-E3BB-437F-A439-42B8269AB75D}: NameServer = 208.67.222.222,208.67.220.220,207.69.188.185,207.69.188.186
O17 - HKLM\System\CS1\Services\Tcpip\..\{5D150BA2-E3BB-437F-A439-42B8269AB75D}: NameServer = 208.67.222.222,208.67.220.220,207.69.188.185,207.69.188.186
O17 - HKLM\System\CS2\Services\Tcpip\..\{5D150BA2-E3BB-437F-A439-42B8269AB75D}: NameServer = 208.67.222.222,208.67.220.220,207.69.188.185,207.69.188.186
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Cisco Systems Secure Desktop (TwingoStorageService) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\Secure Desktop\Storage.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - C:\WINNT\system32\ZoneLabs\vsmon.exe

--
End of file - 7037 bytes

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#2 teacup61

teacup61

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Posted 12 August 2007 - 11:19 AM

Hello mishalovka,

Welcome to Bleeping Computer :thumbsup:

You may want to print out these instructions for reference, since you will have to restart your computer during the fix.

Please download FixWareout from one of these sites:
http://downloads.subratam.org/Fixwareout.exe
http://download.bleepingcomputer.com/lonny/Fixwareout.exe

Save it to your desktop and run it. Click Next, then Install, make sure "Run fixit" is checked and click Finish.
The fix will begin; follow the prompts. You will be asked to reboot your computer; please do so. Your system may take longer than usual to load; this is normal.

Click Start>Run> Type in (or copy and paste) ipconfig /flushdns and hit enter. You'll get a confirmation that the flush was successful.

Once the desktop loads please post the text that will open (report.txt) and a new Hijackthis log.

Thanks,
tea
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Error reading poptart in Drive A: Delete kids y/n?

#3 teacup61

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Posted 26 August 2007 - 11:32 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic
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You can even use your credit card! Thank you!

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Error reading poptart in Drive A: Delete kids y/n?




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