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#1 Jove

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Posted 11 August 2007 - 03:39 PM

I have a computer, WXP, Sp2, Compaq Presario 5000, having some problems, .
While I am downloading AAdware SE, actually AdAware 2007, the computer keeps shutting down, and restarting, usually, between five to fifteen minutes after I start, consequently I am not getting the download

This computer was given to me and I signed on, I think as the administrator, its seems to be full of stuff, In windows task manager the old users name is included on all Processes image names.

I have some strange pop ups prior to going on line, mainly ;

This one keeps poping up no matter what it originates down near the clock and then winds up flasing continuously on the task bar.

Posted Image



Also, this is always there to greet me when I turn on;


Posted Image


I don't know how but this also may help you, I ve been getting this occasionally after it restarts:

Posted Image


Posted Image



Hope I haven't pasted to much or am confusing, actually, at this point, I am confused !

What do you think, I should do ?

Jove

Edited by Jove, 11 August 2007 - 03:50 PM.

When you don't have to worry about your computer anymore, you can start
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#2 Jove

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Posted 11 August 2007 - 04:08 PM

There was also a second user which I have not been able to take out of the
log in user registration?

I have a HJT log taken last week, I guess it's ok I ran HJT prior to useing the ATF Cleaner.


Not sure how this might help ;

Posted Image


also;


Posted Image




This I checked settings and I see Enable Auto Dial by Location,

However the computer goes off and restarts when I am on or off line !

Also I have a The System has recovered from a serious error report and have the error report imaged if it will help I will have to transfer it.


Jove

Edited by Jove, 11 August 2007 - 04:16 PM.

When you don't have to worry about your computer anymore, you can start
living again !

vrwqzc.gif
Success is a result, not a goal. . . . Flaubert


#3 Jove

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Posted 11 August 2007 - 04:30 PM

It just restarted again, and a MS Windows Blue Screen came up and some file check deal came on and checked alot of files, and was a driver or disc check of some kind I really don't know what it did, but I assume it was activated by the prior your system has recovered from a serious error, etc.

I see no follow up report yet.

Of course it just went down again and is restarting.

Jove

When you don't have to worry about your computer anymore, you can start
living again !

vrwqzc.gif
Success is a result, not a goal. . . . Flaubert


#4 Jove

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Posted 11 August 2007 - 04:32 PM

Have a winlogon.exe encountered a problem and needed to close Message, it also says that this error occurred on 8/2/2007.

Jove

When you don't have to worry about your computer anymore, you can start
living again !

vrwqzc.gif
Success is a result, not a goal. . . . Flaubert


#5 oldf@rt

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Posted 11 August 2007 - 04:34 PM

The first two things I would like to address are the Compaq advisor and the Internet connection.

You should be able to remove the compaq advisor by using the add/remove programs in the control panel. To me it looks like the attempt to connect to the internet is caused by this. The presario 5000 series came with Windows ME or Windows XP from the factory depending on the date it was assembled. If this is the WinME version, or the early WinXP version this is the root of your issues.

As far as the internet connection is concerned, you can remove the autodial in internet explorer by clicking tools, internet options, using the internet connections and removing the autodial connection(s). If you are using a DSL or Cable internet service, I would recommend that this be done.

The avast issue is easy to solve, just go and register it again with avast and they will email you a new license key.
The name says it all -- 59 and holding permanently

**WARNING** Links I provide might cause brain damage

#6 Jove

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Posted 11 August 2007 - 04:47 PM

The first two things I would like to address are the Compaq advisor and the Internet connection.

You should be able to remove the compaq advisor by using the add/remove programs in the control panel.


It is to bad that I can not depend to stay on line long enough to use this advisor, but as I am uninstalling it I have the following message;
TheC:\WINDOWS\System32\patchw32dll may no longer be needed by any application, You can delete this filke, but by doing so may prevent other applications from running correctly, Select Yes to delete file. Should this be deleted ?




To me it looks like the attempt to connect to the internet is caused by this. The presario 5000 series came with Windows ME or Windows XP from the factory depending on the date it was assembled. If this is the WinME version, or the early WinXP version this is the root of your issues.


I am not sure I understand, The computer shuts down and restarts, at any time whether on or off line,

it does not attempt to connect to the internet, I must first sign on to the AOL screen first.

The point is to run malware etc, I can not stay on long enough to D/L ?

Jove

PS,
Have you seen edited posts priorly, as I have edited probably while you may have been reading the last post.

When you don't have to worry about your computer anymore, you can start
living again !

vrwqzc.gif
Success is a result, not a goal. . . . Flaubert


#7 oldf@rt

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Posted 11 August 2007 - 05:36 PM

C:\WINDOWS\System32\patchw32dll, on this file when running the uninstaller for the Compaq Advisor, just let the file stay.

What are you using for internet?

Right now you have aol set to autodial anytime any thing is needed on the internet. Have you opened this computer and checked the fans, for dust and dirt, etc.? check this tutorial: http://www.bleepingcomputer.com/tutorials/cleaning-the-inside-of-your-pc/ having a dirty inside may be part of the problems.

The Compaq advisor wants to talk to Compaq, and since you have more than one connection in your list, it is asking which one to use. If you remove the Internet(1) connection, go to the aol connection, click the settings button, and make sure that autodial is unchecked. If you get the popup again telling you that aol needs to connect without you telling it, I would guess that there is possibly some malware on the machine.
The name says it all -- 59 and holding permanently

**WARNING** Links I provide might cause brain damage

#8 Jove

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Posted 11 August 2007 - 05:42 PM

It went down and when it restarted I used the Safe Mode, and as this progressed,

I got the old sign on screen with administrator as one user and the other old user, that I was unable to uninstall.

None of the Icons I had previously set appeared on the black Safe mode Screen ?

I am restarting out of safe mode and now I have my user name back on screen.

Jove

When you don't have to worry about your computer anymore, you can start
living again !

vrwqzc.gif
Success is a result, not a goal. . . . Flaubert


#9 Jove

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Posted 11 August 2007 - 05:57 PM

I am really sorry to put you this much trouble, but I guess, you are probably use to it providing you have the time, I want to send BC a little money but I have to mail it by check, I hoope there is an address?

I am submitting to you the informations that may help you identify the particulars regarding the system.
Hope it helps !

Jove


General Information

Specifications
Compaq
System Model: DSDT
BIOS Version: Compaq 686P9 v1.01


Operating System
Microsoft Windows XP Home Edition
Version: 5.1.2600
Service Pack: 2.0
Location: C:\WINDOWS
PID: 55277-OEM-0011903-00101
Hot Fix: KB936357


Memory (RAM)
Capacity: 256.50 MB


Processor
Intel Celeron processor
Version: x86 Family 6 Model 8 Stepping 10
Speed: 1096 MHz


General Computer Info
System Name: YOUR-CZPL0PP1H9
Domain: HOME
Time Zone: Eastern Daylight Time
Connection: Workstation (standalone)
Proxy Server: None
IP Address:
IPX Address: Not Enabled


Local Disk
Total Capacity: 18.64 GB
Sum of Hard Disks: (C: D: )
Used: 10.68 GB

Free: 7.95 GB



Systems Hardware and Software

Obsolete Application and Device Drivers
App/Device Driver File Name Manufacturer Help
None



System Software
System Software Date Created Help
Microsoft Windows XP Home Edition Wednesday, March 31, 2004 12:00:00 AM Windows Update
BIOS Friday, August 31, 2001 12:00:00 AM View Help Topic



Hardware
Component Status Update Help
Video Card Supported Not Required Troubleshooter
Network Card null null null
Sound Card Supported Not Required Troubleshooter
USB Controller Supported Not Required Troubleshooter



Hard Disk
Disk Partition Usage Help
Local Disk (D:) 73% (Medium) More Info
Local Disk (C:) 53% (Low) More Info



Random Access Memory (RAM)
Memory (RAM) Detected Minimum Requirement Help
256.50 MB 64 MB View Help Topic



Microsoft software installed


Software
Microsoft Registered Software Product Identification (PID)
Windows 55277-oem-0011903-00101
Works 26001-oem-0000007-00000
Microsoft Reference 52523-oem-6974836-09299
Microsoft Interactive Training 26001-oem-0000007-00000
Microsoft Games 76369-450-8344925-04854
MediaPlayer 69808-261-8697471-04318



Startup Program Group
Software Install Date
UserFaultCheck Unknown
KernelFaultCheck Unknown
HostManager Unknown
avast! Thursday, May 05, 2005
SunJavaUpdateSched Unknown
TkBellExe Tuesday, February 01, 2005
Smapp Unknown
gcasServ Friday, December 31, 2004
HP Software Update Monday, September 13, 2004
HP Component Manager Wednesday, May 12, 2004
DXM6Patch_981116 Monday, November 30, 1998
QuickTime Task Saturday, April 03, 2004
srmclean Monday, September 17, 2001
Microsoft Works Update Detection Unknown
Microsoft Works Portfolio Unknown
WorksFUD Unknown
WCOLOREAL Monday, September 17, 2001
HotKeysCmds Tuesday, August 07, 2001
IgfxTray Tuesday, August 07, 2001
HP Digital Imaging Monitor Tuesday, September 16, 2003
AOL Fast Start Wednesday, April 18, 2007
MSMSGS Monday, September 17, 2001



Windows Watson Crash Information
Date - Time Description
None

When you don't have to worry about your computer anymore, you can start
living again !

vrwqzc.gif
Success is a result, not a goal. . . . Flaubert


#10 Jove

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Posted 11 August 2007 - 06:08 PM

Thank you much, I'll look this over and see what I can do.

Yeah I have gone on line using AOL V9

As you may see I have added some systems info, but thanks,

Jove

When you don't have to worry about your computer anymore, you can start
living again !

vrwqzc.gif
Success is a result, not a goal. . . . Flaubert


#11 oldf@rt

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Posted 11 August 2007 - 06:35 PM

When you start XP home in safe mode, you will see the true administrator account. None of the changes that you make to the regular account will be reflected here, as this account is locked in normal mode. The link for donations is at the bottom of the page.
The name says it all -- 59 and holding permanently

**WARNING** Links I provide might cause brain damage

#12 Jove

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Posted 11 August 2007 - 08:19 PM

Thank you for your reply, . .

As I said This computer was given to me, so I'm going to use it as a back up,
and as previously stated ; it is a Compaq,Presario, 5000,
but as I am on line, I have noticed at the top of the AOL page it says AOL 9 provided by Dell ?

Does that tell you anything ?

There were alot of Games that i just deleted, there remained a couple that seemed hard to Delete or uninstall, in programs there were some that said that this was only an icon and to go to A/R, but I could not find them there ?

I'm now going back to see if I can download, AdAware before it goes down again.

I have also found that in the Communication folder > Network Connections, I am connected at this time by way of the; Direct Internet (1) WAN Miniport (ATW), the other is: Dial-Up AOL PCTEL Platinum V.90 Modem

I'm waiting to see if it crashes off ?

Jove

When you don't have to worry about your computer anymore, you can start
living again !

vrwqzc.gif
Success is a result, not a goal. . . . Flaubert


#13 Jove

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Posted 11 August 2007 - 09:16 PM

You should be able to remove the compaq advisor by using the
add/remove programs in the control panel. To me it looks like
the attempt to connect to the internet is caused by this.
The presario 5000 series came with Windows ME or Windows XP from
the factory depending on the date it was assembled. If this is the
WinME version, or the early WinXP version this is the root of your
issues.



Does the above have anything to do with this;

Have a winlogon.exe encountered a problem and needed to close Message,
it also says that this error occurred on 8/2/2007.


?

Jove

When you don't have to worry about your computer anymore, you can start
living again !

vrwqzc.gif
Success is a result, not a goal. . . . Flaubert


#14 Jove

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Posted 11 August 2007 - 09:25 PM

I have entered the Internet options, and from your directions




As far as the internet connection is concerned, you can remove the autodial in internet explorer by clicking tools, internet options, using the internet connections and removing the autodial connection(s).
I have only found 2 connections here AOL Online ( Default)
and
The internet (1)

I have a dial up connections should I go ahead and remove the internet connection ?

If you are using a DSL or Cable internet service, I would recommend that this be done.

Also, Is it possible this is a malware or virus thing, if so since I can not download very well on that computer, can I download the Ad Aware from this computer and save to a disc, then try to D/L it to the sick computer?

Edited by Jove, 11 August 2007 - 09:27 PM.

When you don't have to worry about your computer anymore, you can start
living again !

vrwqzc.gif
Success is a result, not a goal. . . . Flaubert


#15 Jove

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Posted 11 August 2007 - 09:50 PM

I am on the bad computer now and just attempted to upload an error report to MS, it was not received since it was unreadable do to a corrupt file report, which is rare and usually is do to hardware or software, the computer has a serious problem, it was suggested that I go to A/R and check for latest software and hardware, I can only think of a fax console and the AOL service, but I will check !

Edited by Jove, 11 August 2007 - 09:51 PM.

When you don't have to worry about your computer anymore, you can start
living again !

vrwqzc.gif
Success is a result, not a goal. . . . Flaubert





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