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#1 ssellet

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Posted 31 January 2005 - 07:56 PM

Hello everyone,

I'm not sure if this is the place to be, but I was referred here from the intro section of this site so I'm giving it a shot. I was just given a used computer, (bought from a used computer store) as a late Birthday/Christmas present about 1 month ago. About 2 weeks ago, I installed the 15 day Norton Antivirus free trial. Two nights ago (1 or 2 days before the trial ran out) I was running Adaware when a Norton message came up informing me I had a Trojan Horse virus! Alarmed would understate how I felt. Anyway, I finished running adaware, ran Spybot S&D then ran Norton system scan, quarantined it, clicked fix, got message cannot fix, then tried to send it to semantic, as recommended, but got message that it was unable to be sent.

Since NAV couldn't fix it, I'm not exactly rushing to purchase it because I understand some horses can disable the antivirus currently installed (correct?) I thought I would run McAfee trial, but didn't find a trial from them. Even after I quarantined it, I noticed my computer is running even slower (than my dialup connection usually does). I'm trying to avoid taking this baby back to the store (for the umpteenth time because I've had other problems that were finally rectified, although an "ATAPI cd boot fail message" continues to appear and has from day one. They said it's normal. (!?!) Perhpas more on that later) The main question I have is: Is there a way I can be certain of ridding this from my system, (deleting it? - haven't done that yet) and tracking it's progress or activities to it's root?

So far, as recommended here, I deleted temp files and program files. Ran adaware and spybot s&d as well as spyware live update. NAV trial ran out. Virus was quarantined. Would it still be since no longer protected? Does McAfee have trial? Can this continue to do anything to my computer either way? Also, what types of email does it intrude upon? Outlook? Yahoo? I'm still not even sure how I picked it up. I'll wait to hear from you.

I'm glad you're here and I look forward to hearing from you.

Take care,
ssellet

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#2 Grinler

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Posted 01 February 2005 - 08:31 PM

Create a directory on your hardrive to save HijackThis.exe. A directory like c:\hijackthis. If you do not do this, you will not be able to use the backup/restore features.

Download HijackThis from:

HijackThis Download Site

Save this file into the directory you made previously and then run the program named hijackthis.exe. When the program opens click on the Config button, then click on the Misc Tools button, and click on the Check for update online button. When it completes checking/applying updates press the back button.

Now click on the Scan button and when it is finished click on the Save Log button. A Notepad window will open with the contents of this log. Click on Edit then click on Select all. Then click on Edit and then Click on Copy.

Create a reply to this post here and right click in message area and select paste to paste the log into the post.

Someone will reply to you after reading this post. DO NOT fix any entries unless you understand what you are doing.

To see a tutorial with screenshots on using HijackThis you can click on the link below:

How to use HijackThis to remove Browser Hijackers, Malware, & Spyware

#3 ssellet

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Posted 16 February 2005 - 06:45 PM

Hi. Thanks for getting back. I'm sorry I haven't replied, because I've been checking and didn't see the reply when I went in because I didn't scroll down. Tonight I finally did and got your reply. Since I don't have a printer, I am handwriting your instructions down verbatim. I had a few questions in the original email that weren't answered, and now I have another one: Why should I view a tutorial on spyware and malware if NAV indicated I had a trojan horse virus? Aren't they 2 completely different things with therefore, different approaches?

#4 ssellet

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Posted 16 February 2005 - 06:49 PM

I'm still getting used to this system. Sorry for the additional post. I just modified it by deleting the content and typing this. Uh. Bare with me.

BTW, should I uninstall NAV and/or run Windows update?

Edited by ssellet, 16 February 2005 - 07:15 PM.


#5 Grinler

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Posted 16 February 2005 - 08:48 PM

You should look at the tutorial because i want you to install hijackthis and the tutorial explains how to do so

#6 ssellet

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Posted 18 February 2005 - 07:35 PM

Ok below is the log. Your instructions differed from the tutorial, and since I was letting the tutorial walk me through it, I did as it directed. The only difference was that the tutorial didn't direct me to use Config, Misc tools and Check for Updates online. Let me know if I should do it over with these steps.

Logfile of HijackThis v1.99.1
Scan saved at 7:16:51 PM, on 2/18/2005
Platform: Windows ME (Win9x 4.90.3000A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\IWP\NPFMNTOR.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\Q3DCTL.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\PROGRAM FILES\SPYWAREGUARD\SGMAIN.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\YAHOO!\MESSENGER\YMSGR_TRAY.EXE
C:\PROGRAM FILES\SPYWAREGUARD\SGBHP.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\WUAUCLT.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\PROGRAM FILES\HIJACKTHIS\HIJACKTHIS.EXE

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O2 - BHO: SpywareGuardDLBLOCK.CBrowserHelper - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\PROGRAM FILES\SPYWAREGUARD\DLPROTECT.DLL
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_5_7_0.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [Q3DCTL] Q3DCTL.EXE
O4 - HKLM\..\Run: [Symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMON.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ccSetMgr] "C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
O4 - HKLM\..\RunServices: [NPFMonitor] C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: &Google Search - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsearch.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsimilar.html
O8 - Extra context menu item: Backward Links - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmbacklinks.html
O8 - Extra context menu item: Translate into English - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmtrans.html
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\PROGRA~1\MESSEN~1\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: MSN Messenger Service - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\PROGRA~1\MESSEN~1\MSMSGS.EXE
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0521.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0521.DLL

#7 Grinler

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Posted 19 February 2005 - 05:00 PM

You did fine, but I do not see anything wrong with your log. Do you know exactly where it detected the file was located?

#8 ssellet

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Posted 19 February 2005 - 09:50 PM

Thanks. NAV stated the location was on "temporary internet files" which, per earlier board moderator instructions I deleted, but I wrote down the file information which states (assuming it helps you) under the General tab: server(1).exe; type: application; location C:\\ windows\temporary internet files \content.ie; size: 91.0 kb; quarantined 1/27/05 not submitted (i tried but it wouldn't go) status: quarantined; recommendation: select repair item... (which came back with not repairable - or something very similar) Under "virus info" it says threat name: trojan horse; aliases: blank; infects: exe files; likelihood: rare; length: 1234 bytes; characteristics: 0 memory resident, 0 size steatlh, 0 full stealth, 0 triggered event, 0 encrypting, 0 polymorphic; comments: no addt'l info.

While working with you, I still haven't downloaded any new "anything" so I'm pretty bare right now. I need a new free trial until I decide which one to go with. In the meantime, I've been getting kicked off the internet randomly and often. I ran adaware, s&d, and blaster new updates, which found 8 items, and I'm not getting kicked off as of just a few minutes ago, but this virus was found in January so I'm not convinced it's gone yet and anything found by running these precautions are just in addition to whatever it's already done to my system. It's still terribly slow. It appears I have NOT removed NAV so if you could use the info (which I copied anyway) I think I can still access it.

What would you see in the log indicating a virus? Does not seeing "anything wrong" indicate it's gone?

#9 Grinler

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Posted 19 February 2005 - 11:58 PM

Generally malware (bad programs) need a way to start on your computer so that they will run and do whatever they are designed to do. Hijackthis allows us to see many ways that a program can start. I dont see a program starting on your computer that is considered bad. It may be on your computer, but not causing any problems. I am going to post prevention steps. Follow these steps and if it is on, it should be removed using one of the following steps.

Log looks clean...great job!

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
  • Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point.

    You can find instructions on how to enable and reenable system restore here:

    Managing Windows Millenium System Restore

    or

    Windows XP System Restore Guide

    Renable system restore with instructions from tutorial above

  • Delete Temp Files

    To clean out your temp files, click on Start and then run, and type %temp% and press the ok button.

    This should open up the temp directory that your machine uses. Please delete all files that are found there. If you get an error when deleting a file, skip that file and delete all the others. If you had trouble deleting a file, reboot into Safe Mode and follow this step again. You should now be able to delete all the files.

  • Delete Temporary Internet Files

    Now I want you to open up Internet Explorer, and click on the Tools menu and then Internet Options. At the General tab, which should be the first tab you are currently on, click on the Delete Files button and put a checkmark in Delete offline content. Then press the OK button. This may take quite a while, so do not be alarmed with how long it takes. When it is done, your Temporary Internet Files will now be deleted.

  • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.

    A tutorial on installing & using this product can be found here:

    Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

  • Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.

    A tutorial on installing & using this product can be found here:

    Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer

  • Commercial Spyware Removal/Protection Programs - If you feel more comfortable installing a commercial Spyware removal program then we recommend WebRoot's Spysweeper or Lavasoft's Ad-Aware Professional. There are many commercial products on the market, but unfortunately most are misleading and substandard. Both of the products we recommend here are proven to be excellent products and a worthy addition to the arsenal of software protecting your computer.

    Spysweeper Product Information
    Ad-Aware Pro Production Information


  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialize and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub-frames across different domains to Prompt
      • When all these settings have been made, click on the OK button.
      • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

    See this link for a listing of some online & their stand-alone antivirus programs:

    Virus, Spyware, and Malware Protection and Removal Resources

  • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

    For a tutorial on Firewalls and a listing of some available ones see the link below:

    Understanding and Using Firewalls

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

Glad I was able to help.

#10 ssellet

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Posted 20 February 2005 - 08:48 PM

Grinler:

Are you saying that because my log "looks clean" that there's no chance of the virus still floating around in here? Isn't it possible that it's invisible in the log? Again, what is malware's relationship to a trojan horse? It appears the assumption is being made that whatever malware I had is gone, when it was a trojan horse that I had - or have. Please clarify. Also, I already have adaware, s&d and spyblaster installed and run it almost daily as I mentioned in the previous post.

#11 Grinler

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Posted 20 February 2005 - 11:16 PM

A trojan is a type of malware. Malware is basically the broad group of harmful software that can be found on a computer. Its very possible its still on your computer, but it is not starting up so therefore is not affecting you.

If antivirus software is not finding it anymore, I would assume it is gone

#12 ssellet

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Posted 22 February 2005 - 09:34 PM

I ALREADY TOLD YOU, I HAVE S&D, ADAWARE AND SPYBLASTER! WHY INSTALL THEM? I have S&D version 1.3, no tea timer option. What does Tea Timer do? Sounds like an alarm for krumpets. Should I uninstall NAV before I get new antivirus?

#13 Grinler

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Posted 23 February 2005 - 02:56 PM

If you have em dont install em...its a prevention speech i give everyone. As for tea timer, it will warn you when something is trying to change a setting normally used by hijackers and spyware. I would get avg free over nav.




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