Posted 08 August 2007 - 02:12 PM
Hi Guys and Dolls of this forum
This is my first posting but I am by no means a PC novice, I have some technical experience, having worked on upgrading and repairing PCs for four years and I like reading user guides before installing any new hardware and/or software on my PC. I am also a stickler for privacy and security and as such have a battery of protective apps running on my computer.
Saying all that, I still have this strange problem that I cannot fix or get a sensible answer for:
Last year, around about July/August, one of my sons (I have two) downloaded what looked like a jpg file onto my desktop; I was at work at the time. This jpg seemed to be inactive so I traced it to where it was on my hard disk, it turned out to be an exe file, and deleted it, and I deleted the icon from my desktop and emptied my wastebasket (I use XP Home SP2).
I then tried to run my Norton AV, to my horror I found it had been disabled. I then went onto the internet and found an online AV scanner; it found two or three things and zapped them. I then ran my AVG Anti-Spyware, it found something then crashed; I restarted my PC and ran my AVG Anti-Spyware again, this time it found nothing.
I then spent the rest of the night trying to get my Norton AV working by deleting and reinstalling, upgrading to the next version, etc., everything I tried failed.
The next day, which was Saturday and the day I do my online grocery shopping, I found that my IE V6.0 would not log onto any secure site, it worked fine for non-secure sites but as soon as I tried a secure site, I got an error "This page cannot be displayed".
At this stage, even for me, panic set in because I could not shop or AV protect my PC. However, luckily for me I had a copy of Opera (an alternative browser) which was unaffected by this malware so I used Opera to do my shopping and still today use it as my main browser.
After doing my shopping I wrote to Symantec explaining this problem, I eventually got a very unsatisfactory answer, which was of no help. Not only that, Symantec seem to think that my Norton AV and IE6.0 problems are unrelated, so I wrote back to them and have not received any further replies.
OK, since then I have used Spybot, Adaware, AVG Anti-Spyware, AVG AV, Prevx (all updated with the latest definitions, etc.) but they have all come up blank, but my Norton AV still does not work and my IE6.0 still will not log onto any secure sites. Not only that I since found out that I cannot download MS updates or Norton tools without IE6.0, MS and Symantec will not work with any other browser other than IE6.0.
I believe that whatever malware my son downloaded has been deleted but the damage it has done is still there, please note that every other software and protective app I have still works so I am sure that this malware targets Norton AV and crippled IE6.0 so that the damage could not be repaired.
Now my question is this, other than a complete delete and reformatting of my hard drive, is it possible that there is a utility or tool that can find the damage done by this malware and put it right. Bearing in mind that only Norton AV does not work (all other Norton products, i.e. NSW and NPF still work perfectly) and IE6.0 has been compromised, I think that a registry setting (or settings) have been altered, is there anyway to check and correct this.
PS. It is now too late to go back to past starting point, as I said before I panicked and forgot that this option was available.