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Norton Uninstall Problems

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#1 spookyfish


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Posted 30 January 2005 - 11:31 PM

I tried to uninstall Norton AntiVirus 2004 from my computer, but it stopped responding during that time. I had to shut it down and thus it didn't finish properly.

Now when I go back to the add/remove programs list and click remove, I get a popup that says "We have detected a newer version of Norton AV and it needs to be removed in order to install this version. To do so, click the Add/Remove Programs link below. Setup will now exit."

I have no idea how to get rid of it. I tried following the instructions provided from Symantec's site, but when I restarted my computer, my internet stopped working. Luckily I had made a restore point before I messed with it.

Anyway, any help would be appreciated. Thanks guys.

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#2 Papakid


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Posted 31 January 2005 - 12:53 AM

Hi spookyfish,

Do you have a restore point that dates back to before you first tried to uninstall Norton? I would try that first. Then boot into Safe Mode, disable Auto Protect and anything else from Norton if it is running in the system tray and try Add/Remove again.

Let us know how it goes.

We always did feel the same

We just started from a different point of view

Tangled up in blue--Bob Dylan

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